[SOLVED] Win 7: Windows Update keeps asking me to restart over and over for updates

[luzmic]

I run Wibndows 7 pro Service pack 1For some time now, Win 7 keeps asking me to 'Restart your computer to install important updates', but if I do restart the pc no update is installed and once Windows restarts it immediately asks me to reboot in order to update. No matter how many times I reboot, it still wants me to reboot again next time! Furthermore I can't access the "check for updates" area of "Windows update" nor can I manually install any update as windows tells me that the installation of a previous update has to be completed first!This affects the installation of some microsoft softwares as well. For example I can't install "Windows Essentials 2012" as windows tells me that a previous update installation has to be completed first.CBS log is being uploaded via SFCFixScriptHere is the content of the SFCFix.txt file:SFCFix version 3.0.0.0 by niemiro.Start time: 2016-12-27 12:20:13.632Microsoft Windows 7 Service Pack 1 - amd64Not using a script file.AutoAnalysis::SUMMARY: No corruptions were detected.AutoAnalysis:: directive completed successfully.Successfully processed all directives.SFCFix version 3.0.0.0 by niemiro has completed.Currently storing 0 datablocks.Finish time: 2016-12-27 12:21:08.306----------------------EOF-----------------------ThanksMichele

 

[BrianDrab]

Hi and welcome to Sysnative. I need to collect some info. Please do the following.

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

 

[luzmic]

Hi BrianDrab

Here is my WU info

Thanks

Michele



HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ 8cc3ed7e-b9cb-4ffa-874f-d91a23ca2d35
SusClientIdValidation REG_BINARY 060228012C2C53003200310050004E0053004200470039003400310035003100370057002000200020002000200006D8CB8AE1A8CD54006F002000620065002000660069006C006C006500640020006200790020004F002E0045002E004D002E0054006F002000420065002000460069006C006C006500640020004200790020004F002E0045002E004D002E00
LastRestorePointSetTime REG_SZ 2016-12-20 00:05:59


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2017-01-01 16:46:37
FeaturedUpdatesNotificationSeqNum REG_DWORD 0xad1
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-11-28 12:57:23
AUOptions REG_DWORD 0x3
ScheduledInstallDay REG_DWORD 0x0
ScheduledInstallTime REG_DWORD 0x3
IncludeRecommendedUpdates REG_DWORD 0x1
NextDetectionTime REG_SZ 2016-12-28 00:38:01
NextFeaturedUpdatesNotificationTime REG_SZ 2016-03-27 09:39:57
ActionCenterNotificationCount REG_DWORD 0x4
ActionCenterLastPossibleRestartNotification REG_SZ 2016-04-16 01:00:00
BalloonTime REG_SZ 2016-07-30 09:28:46
BalloonType REG_DWORD 0x13


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired
AULastForcedRebootType REG_DWORD 0x5
31614461-5e1e-4755-a4d1-762eda116aa1 REG_DWORD 0x1
6d33d503-dc0f-43f7-8504-13644ff8c818 REG_DWORD 0x1
aa2d202b-94e0-48cf-84ce-27d4a8f32a8f REG_DWORD 0x1
38066530-aa73-4d34-ad2e-aa4eca820261 REG_DWORD 0x1
bedfbe1e-920f-4247-9333-9bd1b777bebb REG_DWORD 0x1
75d98d69-e397-41cb-882a-76d079002e73 REG_DWORD 0x1
e2f8a084-9efe-4985-9545-e1583690e36b REG_DWORD 0x1
90459d73-6b3f-488b-adb5-13f8605acb75 REG_DWORD 0x1
371fb9bf-8986-48c6-b17f-6c53fe984a4f REG_DWORD 0x1
30e0ec2f-1e72-4ba5-9e01-fbf83e857a38 REG_DWORD 0x1
175a76e9-3ebf-45fb-accd-318ec37b88f7 REG_DWORD 0x1
2881046f-ff79-4707-909f-bf90cb44ef98 REG_DWORD 0x1
880e2998-a9b0-48f3-b3f0-656a345e4218 REG_DWORD 0x1
e3c83c7e-55ee-49a4-a8e6-66df82119e89 REG_DWORD 0x1
627de01d-44d2-4cf8-8d37-050098ed94e4 REG_DWORD 0x1
657a379d-329f-4197-a0cf-715a92ea58b9 REG_DWORD 0x1
db11e250-b1f8-45a6-8584-35e73f622be8 REG_DWORD 0x1
76fcb6c2-5042-48d0-a0e5-097cbfa174ad REG_DWORD 0x1
7219a284-56c6-46b7-9306-1eb439c5dff0 REG_DWORD 0x1
270cb4c4-685a-4bf2-bd53-9c314d6ffc47 REG_DWORD 0x1
522fc714-cea3-4e22-a27e-2f20251f96e4 REG_DWORD 0x1
c19fe2f6-5b9d-4c73-92ed-5ca9a1bc4955 REG_DWORD 0x1
72f26c84-66b5-4d97-a728-bbb7571175a1 REG_DWORD 0x1
b3c00340-cc31-47f0-8890-915d19274a4e REG_DWORD 0x1
7b6d5185-3b69-494d-8ecd-c816be7f1439 REG_DWORD 0x1
c04f564c-235d-4f2a-8c7e-64fcbf7c3063 REG_DWORD 0x1
963ec888-667d-4210-b8fc-0e13d64ba383 REG_DWORD 0x1
a48be556-3ca3-4452-9651-7b1f74df6a32 REG_DWORD 0x1
c7580aae-1c54-41e7-b4e6-fdfd7c1a99bd REG_DWORD 0x1
cb50e187-e306-4945-a305-84088752e425 REG_DWORD 0x1
25c3405a-0326-4aac-9f03-c2a7c2280ec9 REG_DWORD 0x1
e5d527a3-04a3-43b9-af07-6d1c6365b20f REG_DWORD 0x1
485e6873-a7fc-4bd3-8920-e5e4175ce934 REG_DWORD 0x1
4a7c98c1-098e-46ca-af01-1b80eee5f48c REG_DWORD 0x1
6b1d3734-8d85-4f7c-975a-a8f0b6340645 REG_DWORD 0x1
7b6b1929-1f54-47a9-b3ad-eaec4b2b377d REG_DWORD 0x1
7077221e-f371-44e6-8930-bcef49c6ac2a REG_DWORD 0x1
3becfa4f-0a7a-482e-9057-0c15ddb3364b REG_DWORD 0x1
4f1b0591-4d4d-4136-aaf5-26934b85d41e REG_DWORD 0x1
5036bd76-3251-49ba-ad86-a99b00853ad4 REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Detect
LastSuccessTime REG_SZ 2016-12-27 03:34:01
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-12-16 13:41:12
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install
LastSuccessTime REG_SZ 2016-12-20 00:05:59
LastError REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
Refresh REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x0


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0xe
OSUpgradeStateTimeStamp REG_SZ 2016-07-30 11:51:19
OSUpgradePhase REG_DWORD 0x2


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x57
SamplingValue2 REG_DWORD 0x2ad


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1


HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x0

 

[BrianDrab]

Please do the following, reboot your machine and let me know if things are better.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
2. Download the file below, SFCScript.txt, and save this to your Desktop.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCScript.txt.
5. Drag the file SFCScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please

 

[luzmic]

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-31 19:04:58.269
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\luzmic\Desktop\SFCScript.txt [2]








RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.


Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.


Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update.
RegistryScript:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-12-31 19:04:58.316
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------

 

[BrianDrab]

Did that fix your problem?

 

[luzmic]

Perfect. The problem has been solved! No more requests to reboot and Windows Update has been working properly again. Everything works fine!
That's magic :smile9:
Thanks a lot.
Best
Michele

Did that fix your problem?

 

[BrianDrab]

No problem. Take care.