[SOLVED] WIN 7 Update problem / SP1

L

LauraTnD

Member
Joined
Jan 3, 2019
Posts
19
Hi everyone!

I have seen people here who have been helped with very similar issues, so I do hope I will finally get rid of this problem.

Today, I tried installing the origin client in order to install a game. The client installed but when I tried to open it, I received an error message saying "api-ms-win-crt-runtime-l1-1-0-dll missing". To solve this, I tried reinstalling the Visual C++ redistributable 2015, but ran into a problem here again. After much frustration, I figured the problem was me not having installed SP1. This is where it went from frustrating to infuriating - I could not get it to work. Here is what I tried:

  • Installing from windows updater. Error found: code 80073712 (unknown error)
  • windows update troubleshooting (run as admin)
  • Downloading SP1 from Microsoft. It runs to pretty much exactly halfway then stalls for a long time, then cancels.
  • downloading the system update readiness tool - after a while I got that to work and will attach the checksur.log below
  • repeating all of the above in clean boot.
I do not know how to proceed from here, and I really would like to not reinstall windows.
Here are some of my specs, hopefully sufficient?
Windows 7 ultimate
Processor: Intel core i3 CPU
Ram: 4 gb
64 bit os

Thank you very much in advance!

Cheers

Laura



=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-01-03 21:00


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~en-US~9.4.8112.16421.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_13_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_15_for_KB2722913~31bf3856ad364e35~amd64~~6.1.1.0.cat
(w) CBS Catalog Expired 0x800B0101 servicing\Packages\Package_2_for_KB2705219~31bf3856ad364e35~amd64~~6.1.1.1.cat


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store
(w) CSI Catalog Expired 0x800B0101 winsxs\Catalogs\b726b3c457095a81f39721918f12434b4a7baa7ca3a51bd8d922d9e665710c18.cat ccb3aa159d2..53a473e1121_31bf3856ad364e35_6.1.7601.22044_eb09bf772e4bea12
(w) CSI Catalog Expired 0x800B0101 winsxs\Catalogs\fa635c43dc5df6c49817b42542a504e153f4a40492d1171b463fba633ea6857e.cat c21a840d48a..b5c3252b8a2_31bf3856ad364e35_8.0.7600.21245_cdc1855268357bbc
(w) CSI Catalog Expired 0x800B0101 winsxs\Catalogs\d9fbb771a712e5a47ec32ba2cd8fd2a73d9eac6d545bc488dfdf1548a775b270.cat f10efb36e40..9b335349aa9_31bf3856ad364e35_8.0.7600.17051_cdcac6a88cdea614
(w) CSI Catalog Expired 0x800B0101 winsxs\Catalogs\c943132c339f677f5c67a94d0c5ad4698d81ce9da0cba068f13131a880c74f14.cat microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_ee10de20185ee892
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161.manifest x86_wpf-presentationhostproxy_31bf3856ad364e35_6.1.7600.16542_none_2a89af6ddb04f161
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f.manifest x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.16542_none_6e84f4c7b72c3b9f
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_084e4684a9878ea8.manifest amd64_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_084e4684a9878ea8
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_ac2fab00f12a1d72.manifest x86_presentationcore_31bf3856ad364e35_6.1.7600.16542_none_ac2fab00f12a1d72
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137.manifest x86_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_acb4799c0a4a7137
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\amd64_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_08d3151fc2a7e26d.manifest amd64_presentationcore_31bf3856ad364e35_6.1.7600.20658_none_08d3151fc2a7e26d
(f) CSI Manifest Zero Length 0x00000000 winsxs\Manifests\x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64.manifest x86_wpf-presentationframework_31bf3856ad364e35_6.1.7600.20658_none_6f09c362d04c8f64


Summary:
Seconds executed: 1293
Found 7 errors
CSI Manifest Zero Length Total count: 7
CSI Catalog Expired Total count: 4
CBS Catalog Expired Total count: 5


Unavailable repair files:
winsxs\\manifests\\x86\_wpf-presentationhostproxy\_31bf3856ad364e35\_6.1.7600.16542\_none\_2a89af6ddb04f161.manifest

winsxs\\manifests\\x86\_wpf-presentationframework\_31bf3856ad364e35\_6.1.7600.16542\_none\_6e84f4c7b72c3b9f.manifest

winsxs\\manifests\\amd64\_presentationcore\_31bf3856ad364e35\_6.1.7600.16542\_none\_084e4684a9878ea8.manifest

winsxs\\manifests\\x86\_presentationcore\_31bf3856ad364e35\_6.1.7600.16542\_none\_ac2fab00f12a1d72.manifest

winsxs\\manifests\\x86\_presentationcore\_31bf3856ad364e35\_6.1.7600.20658\_none\_acb4799c0a4a7137.manifest

winsxs\\manifests\\amd64\_presentationcore\_31bf3856ad364e35\_6.1.7600.20658\_none\_08d3151fc2a7e26d.manifest

winsxs\\manifests\\x86\_wpf-presentationframework\_31bf3856ad364e35\_6.1.7600.20658\_none\_6f09c362d04c8f64.manifest
 
And here is the logfile of the tool that is recommended, as well as the CBS file (attached)View attachment CBS.zip

SFCFix version 3.0.1.0 by niemiro.
Start time: 2019-01-03 22:40:46.054
Microsoft Windows 7 - amd64
Not using a script file.








AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-cleanmgr_31bf3856ad364e35_6.1.7600.16385_none_c9392808773cd7da\cleanmgr.exe
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-font-truetype-mingliu_31bf3856ad364e35_6.1.7600.16385_none_170f5b78a1ae6145\mingliu.ttc
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-naturallanguage6_31bf3856ad364e35_6.1.7600.16385_none_f9cfc5e1446cdbd4\NlsLexicons000c.dll
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-s..iuminboxgames-chess_31bf3856ad364e35_6.1.7600.16385_none_d0c99374981840d5\Chess.dll
CORRUPT: C:\Windows\winsxs\x86_microsoft-windows-ie-sysprep_31bf3856ad364e35_9.4.8112.16421_none_3411bc8ed442d7a8\iesysprep.dll




SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 5
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 16
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2019-01-03 23:00:55.045
----------------------EOF-----------------------
 
Hello and welcome!

Can you please export your CBS folder for me instead of copy pasting the logs? It will be much easier for me to work with that.

Thanks.
 
Please also include the following in your reply:

Retrieve Components Hive
 1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.
 
softwaremaniac said:
Hello and welcome!

Can you please export your CBS folder for me instead of copy pasting the logs? It will be much easier for me to work with that.

Thanks.
Click to expand...

Hi, thank you for your reply!

By CBS logs, do you mean the Checksur.Log file? I can attach that, will do so as soon as I get home.
 
Absolutely perfect. Thank you!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Attach this file into your next post for me to analyse please

Afterwards, run System Update Readiness Tool again and attach CheckSUR.log

I will be going to bed soon, but will be with you as soon as I can.
 

Attachments

Additional problems after SP1 installation - Windows doesnt update anymore

Hi again.

After I was helped so swiftly and wonderfully just this morning, I already ran into my next problem.

As in my previous thread explained, I had to install SP1 in order to install a game client which I did. The client did indeed install and run, however the game itself didnt, again due to a VC++ problem. I did reinstall some of them, however also saw that Windows Update wanted to install 160 new important updates (?!) after someone in the games forum suggested that one specific security update might be the problem (i do not have that specific update installed, yet anyways, but I guess being up to date is going to bring be a step further to finally installing the game.)

So, when I tried to install the new updates, it got stuck. After multiple restarts and deleting of the softwaredistribution contents, I tried to run the Update Readiness Tool again, but this wouldnt initiate but "check for updates on this computer" for the longest time.

So maybe someone can help me again? Thank you so much in advance!

I will include the logs and so on in the next post.


Cheers

Laura
 
Hi!

I have merged your threads.

Please do the following:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.




  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Attach this file into your next post for me to analyse please

Dropbox - SFCFix.zip

SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.





  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Attach this file into your next post for me to analyse please



Dropbox - SFCFix.zip

SFC Scan




  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Step#1 - ChkDsk Scan
1. Click your Start Orb in the lower left of your computer and type cmd in the search box.
2. Once the cmd program is found, right-click on it with your mouse and select Run as administrator as shown below.
3. Answer Yes when asked to allow.
4. You should now have a black window open that you can type in to.
5. Please type chkdsk /f and then press enter.
6. Chkdsk will start to run. Please allow it to finish.
7. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
8. Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
Please copy the contents of this file and paste into your next post.
 
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