[SOLVED] Win 7 Pro updates fail with 80073712 & 800F0900 errors

[buff99]

Hi,

I have 6 updates failing on my wife's Win 7 pro Vaio laptop:

KB3055642 fails with 80073712
KB3057154, KB3061518, KB3063858, KB3067505 & KB3068708 all fail with 800F0900

I have tried sfc / scannow which didn't fix anything and applied the SURT which seems to have left a list of packages in the checksur file.


results of sfcfix below:
______________________________
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-10 12:49:01.128
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
WARNING: Manifest damage on component "amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7601.23033_none_2df8898bfd178df8". See CBS logfile for more details.


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 30
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-10 12:52:49.497
----------------------EOF-----------------------

cbs.zip to come.

Thanks for any help you can offer
Buff

 

[Aura]

Hi buff99 :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[LogBot]

Logfile submission from buff99

Logfile submission from buff99.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2015-08/6372.zip

 

[buff99]

Re: Logfile submission from buff99

HI Aura, thanks for your help on this.
Checksur.log is attached.

 

[Aura]

Sorry for the delay. Follow the instructions below please.

System Update Readiness Tool (SURT) - Fix

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to fix the errors reported by the System Update Readiness Tool (SURT);

• Download the attached archive file, Packs.zip and save it on your Desktop;
• Once it's downloaded, right-click on it and select Extract All...;
• Check the Show extracted files when complete checkbox, and click on Extract;
• On completion, a folder will open with two folders inside it, Manifests and Packages;
  • Copy and paste the files of the Manifests folder (if there are any) inside C:\Windows\Temp\CheckSur\winsxs\Manifests
  • Copy and paste the files of the Packages folder (if there are any) inside C:\Windows\Temp\CheckSur\servicing\Packages
• Run the System Update Readiness Tool (SURT) again;
• On completion, attach the log located at C:\Windows\Logs\CBS\CheckSUR.log in your next reply;

View attachment Packs.zip

 

[buff99]

Aura, packs applied and SURT re-run - looks to have fixed the problems in checkSUR.

Do I now try to re-apply the updates?

thanks
Buff

 

[Aura]

Before you do, we'll run a SFC scan and make sure there's no more files or entries that requires attention.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[buff99]

Ok Aura, sfc run and "wrp did not find any integrity violations".

cbs_2.zip attached

Buff

 

[Aura]

Your CBS.log is clean. You can try to install the updates again. If they fail, upload the following files for me please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[buff99]

All updates (including new ones which showed up for patch Tuesday) applied successfully, so issue is fixed.

Thank you very much Aura, very much appreciate your help.

 

[Aura]

No problem buff, you're welcome :)