Win 7 Pro 64 bit: Office 2010 not updating

D

dbdan22

Contributor
Joined
Jun 6, 2017
Posts
179
Hi,

Win 7 Pro SP1 64 bit system.

Office 2010 Professional 32 bit 14.0.7177.5000 (build > 7000 means it has SP2 installed), licensed and everything.

Windows Updates for Windows are working perfectly.

But it is not pulling in or even finding updates for Office 2010.

This despite that "You receive updates for Windows and other products from Microsoft Update" is enabled.

This is what I've done so far:

- sfc /scannow is clean

- Ran Windows Update Troubleshooter

- Ran System Update Readiness Tool

- Ran sfcfix - found 0 errors

- Ran Office Repair from Control Panel > Programs and features > Office 2010 > Change > Repair & rebooted

- HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Common\General
Modify the "ShownFirstRunOptIn" value from 1 to 0

- Created a new dummy administrator account, logged into it, ran Office for "first time" from the new account, it asked me if I want to pull in Office updates, said yes.

Nothing works.

Windows Update still refuses to pull in or even see any Office 2010 updates. Not for quite some time.

Uploading: sfcfix log, CBS logs, components store upload in progress, will post link when complete.

Any ideas or things to try?

sfcfix.log, CBS logs, components store for above problem:
dbdan22-office-updates.zip

Thanks
 
Hi!

Thanks for the info. Please do the following.

1. Click your Start button and type cmd in the search box. Right-click on cmd from the search results and select Run as administrator. Answer Yes if the UAC prompt comes up.
2. Copy/Paste the following in to the command-prompt window and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"

3. This will create a file on your desktop named hotfix.txt. Please attach this to your next reply.
 
Hi,

Yes, I've tried that.

The problem isn't that the option to get Microsoft Updates isn't there. It's there.

It just doesn't work.

Thanks.
 
This is Office 2010. No "Office Account".

It's File > Help > Check for updates. That opens the browser, yes IE. And it doesn't work.
 
I was hoping that there's something, a log somewhere, cbs.log?, that would say if Windows Update is checking for office updates, and if not, why.
 
It's not that simple. Please do the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right click to run as administrator. When the tool opens click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
 
Optional updates only. Important updates have been installed. Screen shot attached.
 

Attachments

  • optional updates.jpg
    optional updates.jpg
    137.4 KB · Views: 3
Internet Explorer immediately goes to this page (IE11, Win 7):

46302

Windows Update still does not report any Office updates.
 
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