win 7 BSOD when running illumina hiseq control software

tonyZ · Dec 6, 2022

When I start illumina control software, the software started to communicate with hiseq 2500 and get the blue screen. The error code is 124. Wondering which faulty driver is in play.
Thanks

ubuysa · Dec 7, 2022

I confess that I had no idea what the Illumina Hiseq2500 device even was, and even having found that it's some sort of gene sequencer(?) I'm still none the wiser really. The dumps are all reporting a fatal hardware error (WHEA_UNCORRECTABLE_ERROR) - WHEA is the Windows Hardware Error Architecture. The device that the dumps report as failing is the PCIe root port. This information comes from the VEN and DEV hardware identifiers in the hardware error record in the dump...

Rich (BB code):

7: kd> !errrec fffffa8033b3a028
===============================================================================
Common Platform Error Record @ fffffa8033b3a028
-------------------------------------------------------------------------------
Record Id     : 01d908f779467047
Severity      : Fatal (1)
Length        : 408
Creator       : Microsoft
Notify Type   : Generic
Timestamp     : 12/5/2022 22:50:41 (UTC)
Flags         : 0x00000000

===============================================================================
Section 0     : PCI Express
-------------------------------------------------------------------------------
Descriptor    @ fffffa8033b3a0a8
Section       @ fffffa8033b3a0f0
Offset        : 200
Length        : 208
Flags         : 0x00000001 Primary
Severity      : Fatal

Port Type     : Root Port
Version       : 1.16
Command/Status: 0x4010/0x0547
Device Id     :
  VenId:DevId : 8086:3c06
  Class code  : 060400
  Function No : 0x02
  Device No   : 0x02
  Segment     : 0x0000
  Primary Bus : 0x00
  Second. Bus : 0x03
  Slot        : 0x0000
Sec. Status   : 0x0000
Bridge Ctl.   : 0x0003
Express Capability Information @ fffffa8033b3a124
  Device Caps : 00000000 Role-Based Error Reporting: 0
  Device Ctl  : 0000 ur fe nf ce
  Dev Status  : 0000 ur fe nf ce
   Root Ctl   : 0000 fs nfs cs

AER Information @ fffffa8033b3a160
  Uncorrectable Error Status    : 00004020 ur ecrc mtlp rof uc ca CTO fcp ptlp SD dlp und
  Uncorrectable Error Mask      : 00100000 UR ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
  Uncorrectable Error Severity  : 0037f030 UR ecrc MTLP ROF UC CA CTO FCP PTLP SD DLP und
  Correctable Error Status      : 00001101 adv RTTO RNRO dllp tlp RE
  Correctable Error Mask        : 00002000 ADV rtto rnro dllp tlp re
  Caps & Control                : 0000000e ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
  Header Log                    : 00000000 00000000 00000000 00000000
  Root Error Command            : 00000000 fen nfen cen
  Root Error Status             : 0000005f MSG# 00 FER nfer FUF MUR UR MCR CER
  Correctable Error Source ID   : 00,02,02
  Correctable Error Source ID   : 00,02,02

The hardware identifiers of 8086:3C06 is the PCIe Root Hub. That might suggest that it's a PCIe device that is failing. Does the Hiseq2500 connect via a PCIe card? If so I'd suspect that card.

I can also see in your System log a whole bunch of error 36887 error messages with fatal ids of 70 and 40...

Code:

Event[4715]:
  Log Name: System
  Source: Schannel
  Date: 2022-12-02T07:40:20.400
  Event ID: 36887
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: hiseq2500
  Description:
The following fatal alert was received: 40.

Event[4716]:
  Log Name: System
  Source: Schannel
  Date: 2022-12-02T07:40:20.370
  Event ID: 36887
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: hiseq2500
  Description:
The following fatal alert was received: 70.

As far as I can determine, these are most likely TLS/SSL handshake errors. Is there some sort of TLS/SSL handshake with the Hiseq2500? If so, these errors might be a symptom of the PCIe card failure (assuming the Hiseq2500 connects via a PCIe card of course).

I don't know how many others on here will be familiar with that Hiseq2500 device, so perhaps a bit more details on how it connects both in hardware and software etc. would be useful?

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win 7 BSOD when running illumina hiseq control software

tonyZ

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ubuysa

Sysnative Staff
BSOD Kernel Dump Senior Analyst
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win 7 BSOD when running illumina hiseq control software

tonyZ

New member

Attachments

ubuysa

Sysnative Staff BSOD Kernel Dump Senior AnalystContributor

Sysnative Staff
BSOD Kernel Dump Senior Analyst
Contributor