[SOLVED] Win 2k8r2 fails to install KB451997 with Error 0x80073701

[Zob the Slayer]

Hi,

No errors in SURT, SFC or SFCFix (attached)

But KB451997 (Security rollup) repeatedly fails to install, as did last months before it was superseded.

CBS log is (as ever) huge but the relevant portion looks like this...

2019-10-23 18:11:08, Info CBS Exec: Resolving Package: Package_168_for_KB4503292~31bf3856ad364e35~amd64~~6.1.1.6, Update: 4503292-475_neutral_LDR
2019-10-23 18:11:08, Info CBS Exec: Resolving Package: Package_168_for_KB4503292~31bf3856ad364e35~amd64~~6.1.1.6, Update: 4503292-475_neutral_LDR, PinDeployment: amd64_44fb5eb3e05e8f5b95e91bba38461ca8_31bf3856ad364e35_6.1.7601.24460_none_5715528b0158f16b
2019-10-23 18:11:08, Error CSI 0000002b@2019/10/23:17:11:08.776 (F) d:\w7rtm\base\wcp\componentstore\csd_locking.cpp(324): Error STATUS_SXS_ASSEMBLY_MISSING originated in function CCSDirectTransaction::LockComponent expression: (null)
[gle=0x80004005]
2019-10-23 18:11:08, Info CBS Failed to submit the Windows Error Report. [HRESULT = 0x800700a1 - ERROR_BAD_PATHNAME]
2019-10-23 18:11:08, Error CSI 0000002c (F) STATUS_SXS_ASSEMBLY_MISSING #1410760# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2019-10-23 18:11:08, Error CSI 0000002d (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1410645# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = 44fb5eb3e05e8f5b95e91bba38461ca8, Version = 6.1.7601.24460, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [81]"Package_168_for_KB4503292~31bf3856ad364e35~amd64~~6.1.1.6.4503292-475_neutral_LDR", rah = [2]"17", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2019-10-23 18:11:08, Info CBS Failed to pin deployment while resolving Update: 4503292-475_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-10-23 18:11:08, Info CBS Failed to resolve item[0] in Package: Package_168_for_KB4503292~31bf3856ad364e35~amd64~~6.1.1.6, Update: 4503292-475_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-10-23 18:11:08, Info CBS Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-10-23 18:11:08, Error CBS Failed to resolve execution package: Package_168_for_KB4503292~31bf3856ad364e35~amd64~~6.1.1.6 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-10-23 18:11:08, Info CSI 0000002e@2019/10/23:17:11:08.964 CSI Transaction @0x116d3420 destroyed
2019-10-23 18:11:08, Info CBS Perf: Resolve chain complete.
2019-10-23 18:11:08, Info CBS Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-10-23 18:11:08, Error CBS Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2019-10-23 18:11:08, Info CBS WER: Generating failure report for package: Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24533.1.9, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Installed, client id: WindowsUpdateAgent

There are no other Error entries in the CBS.log

Appreciate any help or pointers you can give.

Many thanks

Zob

 

[Sysnative Windows Update]

Hello and welcome!

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB4503292 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.

 

[Zob the Slayer]

Thanks for the fast reply softwaremaniac!

As requested SearchReg.txt

Zob

 

[Sysnative Windows Update]

Note: This requires a reboot!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
6. Reboot and retry updates.

 

[Zob the Slayer]

Perfect, a reboot and the patch installed cleanly with no issues, followed by the servicing stack patch. You guys are awesome, and trust me I don't use that word lightly!

Thanks so much for your fast and effective fix!

Zob

 

[Sysnative Windows Update]

Thank you for your kind words!

We were happy to help.