I have not been able to update my windows since December of 2019. I get two separate errors, one for Windows 10 Version 1809 and the other one is Cumulative Update for Windows 10 Version 1809:
2019-12 Update for Windows 10 Version 1809 for x64-based Systems (KB4023057) - Error 0x800700c1
2020-04 Cumulative Update for Windows 10 Version 1809 for x64-based Systems (KB4549949) - Error 0x800700c1
So far I have tried the "sfc/scannow" to no avail and ran SFCFix (log is attached below)
Can someone help me with this issue. I would greatly appreciate this
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
Afterwards, retry updates and attach CBS.log if any fail.
SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-05-08 17:31:56.546
Microsoft Windows 10 Build 17763 - amd64
Using .zip script file at C:\Users\alire\Desktop\SFCFix.zip [0]
PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\amd64_installed
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbscore.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbsmsg.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiadapter.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiaisupport.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\dpx.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drupdate.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drvstore.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\globalinstallorder.xml
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\msdelta.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\mspatcha.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\poqexec.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smiengine.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smipi.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tifilefetcher.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tiworker.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\turbostack.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\updateagent.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcmtypes.xsd
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcp.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wdscore.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wrpint.dll
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\amd64_installed to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\amd64_installed.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbscore.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbscore.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbsmsg.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbsmsg.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiadapter.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiadapter.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiaisupport.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiaisupport.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\dpx.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\dpx.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drupdate.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drupdate.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drvstore.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drvstore.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\globalinstallorder.xml to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\globalinstallorder.xml.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\msdelta.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\msdelta.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\mspatcha.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\mspatcha.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\poqexec.exe to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\poqexec.exe.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smiengine.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smiengine.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smipi.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smipi.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tifilefetcher.exe to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tifilefetcher.exe.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tiworker.exe to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tiworker.exe.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\turbostack.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\turbostack.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\updateagent.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\updateagent.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcmtypes.xsd to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcmtypes.xsd.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcp.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcp.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wdscore.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wdscore.dll.
Successfully copied file C:\Users\alire\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wrpint.dll to C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wrpint.dll.
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\amd64_installed
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\amd64_installed
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbscore.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbscore.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbsmsg.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cbsmsg.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiadapter.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiadapter.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiaisupport.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\cmiaisupport.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\dpx.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\dpx.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drupdate.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drupdate.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drvstore.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\drvstore.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\globalinstallorder.xml
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\globalinstallorder.xml
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\msdelta.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\msdelta.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\mspatcha.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\mspatcha.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\poqexec.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\poqexec.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smiengine.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smiengine.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smipi.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\smipi.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tifilefetcher.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tifilefetcher.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tiworker.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\tiworker.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\turbostack.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\turbostack.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\updateagent.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\updateagent.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcmtypes.xsd
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcmtypes.xsd
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcp.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wcp.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wdscore.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wdscore.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wrpint.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-servicingstack_31bf3856ad364e35_10.0.17763.850_none_7e18264b4d00f498\wrpint.dll
PowerCopy:: directive completed successfully.
Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 45 datablocks.
Finish time: 2020-05-08 17:32:01.508
Script hash: ClXKGjsI1sKqKDWJtoX4nV/7/y+qmdi+DMGWWcAkkRE=
----------------------EOF-----------------------
I retried the updates and the system restarted to install the updates but when it got to 100%, the system was restarted again and all the changes were undone. Do you know what the issue is by any chance?
1. Please download Farbar Recovery Scan Tool and save it to your Desktop. Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.
