Win 10 64bit KB4462933 Keeps Failing - 0x80070011

[pasranno]

Hello.

I have been trying to install the october monthly quality rollup updates for weeks, but they always failed to install , showing error 0x80070011.

I tried many solutions ( sfc scannow, boot in safe mode, troubleshoot windows update), but the error persists.

Thank you for your help.

CBS files availables here : http://ge.tt/1fj2VUs2

 

[Sysnative Windows Update]

Hello and welcome! I'm having trouble accessing the files. Can you upload them somewhere else?

 

[pasranno]

Hello and welcome! I'm having trouble accessing the files. Can you upload them somewhere else?

Done

Uploadfiles.io - CBS.zip

 

[Sysnative Windows Update]

The latest logs are clear. Please attempt the update again and attach CBS.log if it fails.

 

[pasranno]

The latest logs are clear. Please attempt the update again and attach CBS.log if it fails.

Still the same issue.

When computer install updates (before shuting down) it blocks at 18% and it shut down. After restarting it tries again to install updates from 15% and blocks showing the message "Installation Failure: Windows failed to install the following update". It then restarts one more time and cancel all the modification done.

After digging a bit deeper I found an interesting thread on google group : Google Groups

After following part of the instructions given, I successfully opened the pending.xml file and the third line of code is particularly interesting
<Transaction TransactionId="TI4.30700585_2386996966:4/Package_for_RollupFix~31bf3856ad364e35~amd64~~17134.376.1.8" AttemptCount="1" LastErrorCode="80070011" DiagnosabilityString="POQ Operation HardLinkFile OperationData \SystemRoot\WinSxS\amd64_microsoft-windows-u..tings-windowsclient_31bf3856ad364e35_10.0.17134.376_none_5bd668e619edb32c\analyticsevents.dat, \??\D:\ProgramData\Microsoft\Diagnosis\WindowsAnalytics\analyticsevents.dat">

Consequently I looked for the analyticsevents.dat file in the according folder which I found but It might be corrupted I don't know (size is 1kb).
I attached both the pending.xml & analyticsevents.dat file to this post.

PS: I did move both my Users & ProgramData folder from C to D drive a month ago after doing a complete reboot of the computer but after installing w10. However windows updates was working flawlessly.

Thanks again for your help !

 

[Sysnative Windows Update]

Please attach CBS.log and C:\Windows\setupapi.dev.log.

Can you please temporarily uninstall your antivirus software while we troubleshoot? If using Windows Defender, you can just disable it.

 

[pasranno]

Please attach CBS.log and C:\Windows\setupapi.dev.log.

Can you please temporarily uninstall your antivirus software while we troubleshoot? If using Windows Defender, you can just disable it.

CBS attached however impossible to find setupapi log. AV uninstalled.

 

[Sysnative Windows Update]

I apologize. It should have been: C:\Windows\Inf\setupapi.dev.log.

 

[pasranno]

I apologize. It should have been: C:\Windows\Inf\setupapi.dev.log.

There you go !

PS: I found two files with the same name therefore I included them both. I also turned off windows update services to stop the update push every time it goes into hibernation.

 

[Sysnative Windows Update]

Please update your audio drivers.

 

[pasranno]

Please update your audio drivers.

Done. What's next?

 

[Sysnative Windows Update]

Retry updates and attach CBS.log if any fail.

 

[pasranno]

Issue still here

 

[Sysnative Windows Update]

You have changed your Program Files directory and it's giving you problems:

https://support.microsoft.com/eu-es...rt-changing-the-location-of-the-program-files

 

[pasranno]

You have changed your Program Files directory and it's giving you problems:

https://support.microsoft.com/eu-es...rt-changing-the-location-of-the-program-files

As I said I ONLY changed my Program Data & Users directories to my HDD (D drive). I know that moving Program Files directory is not a viable option because of all the problem it generate therefore I never moved it anywhere else than default location.

 

[Sysnative Windows Update]

You'll have to restore these two for the update to go through.