[SOLVED] Win 10 21H2 not updating to 22H2 (error 0x8007001f)

Alf77 · Sep 12, 2023

After days of fighting I arrived to this forum. Thank you.
The problem is classical I have a 21H2 (19044.2728) that is not updating to 22H2 (KB5029244 cumulative update).
I was quite sure it was only a space problem, but in the end it is not. It downloads, it restarts, at 9% rolls back with a 0x8007001f error.

in attach the CBS folder and the componentscanner one. I also attach my last windowsupdate log where the first *FAILED* messages are:

2023/09/12 10:53:31.5053222 5220 6180 DownloadManager Preparing update for install, updateId = 3DCF3076-F269-49D2-A253-2FAF3E20057E.1.
2023/09/12 10:53:31.6495468 5220 6180 WIL *FAILED* [80248007] file = onecore\enduser\windowsupdate\client\engine\agent\wuupdatedeploymentdataimpl.cpp, line = 218
2023/09/12 10:53:31.6496519 5220 6180 WIL *FAILED* [80248007] file = onecore\enduser\windowsupdate\client\engine\agent\clientcallrecorder.cpp, line = 8555
2023/09/12 10:53:31.6497126 5864 8212 ComApi *FAILED* [80248007] ISusInternal:: GetMergedUpdateSandboxPath
2023/09/12 10:53:31.6497843 5864 8212 ComApi *FAILED* [80248007] Failed to get merged sandbox for update 3DCF3076-F269-49D2-A253-2FAF3E20057E.1
2023/09/12 10:53:31.6497883 5864 8212 WIL *FAILED* [80248007] file = onecore\enduser\windowsupdate\client\comapi\deploymentjobhost.cpp, line = 913
2023/09/12 10:53:31.6497977 5864 8212 UDP Deployment job Id 8650B697-BA2E-4CC3-9A92-98E61C633B93 : Update 3DCF3076-F269-49D2-A253-2FAF3E20057E.1 deployment data prepared successfully.

Actually, I don't know what else to try.

Thank you very much,

Alfonso

Maxstar · Sep 14, 2023

Hi and welcome to Sysnative,

Upload your DRIVERS Hive

Navigate to C:\Windows\System32\config and locate the DRIVERS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Upload the setupapi.dev.log file

Open Windows Explorer and browse to the C:\Windows\INF folder.
Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
Click on the Yes button here.
Attach the file setupapi.dev.zip in your next reply.

Download and run SetupDiag from Microsoft

Download

SetupDiag to your desktop.
Right-click on SetupDiag.exe and select Run as administrator.
When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
Attach SetupDiagResults.log and Logs.zip to your next reply.

Alf77 · Sep 14, 2023

Thank you for the reply. SetupDiag doesn't produce any output. actually, when run in elevated powershell returns the help.
Alfonso

Maxstar · Sep 14, 2023

Alf77 said:
SetupDiag doesn't produce any output.

Please provide the following logfiles if existst.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log

Alf77 · Sep 14, 2023

Thank you,

Files in attach

Alfonso

Maxstar · Sep 16, 2023

Hi,

It seems there is an issue with the OneNote printer driver.

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

Alf77 · Sep 16, 2023

oh. Never used or touched (knowingly) the oneNote printer.

In attach the files.

Maxstar · Sep 16, 2023

Rich (BB code):

Error: (09/14/2023 11:20:22 AM) (Source: Microsoft-Windows-WindowsUpdateClient) (EventID: 20) (User: NT AUTHORITY)
Description: Errore di installazione. Non è stato possibile installare il seguente aggiornamento, errore 0x80070705: 9WZDNCRFHVJL-MICROSOFT.OFFICE.ONENOTE.

It appears that you were using Office 2016 and migrated to Microsoft 365, is that correct?

Please provide a list of all the services, run the following command in an elevated prompt and attach the result.

Code:

WMIC SERVICE GET caption, name, startmode, state > "%userprofile%\desktop\services.txt"

Alf77 · Sep 17, 2023

Thank you again,

Well, it is possible but actually I'm not sure. I remember I had some troubles with office sometimes ago.

In attach the requested file.

NOTE: the right sytax it appears to be WMIC SERVICE GET caption,name,startmode,state > "%userprofile%\desktop\services.txt"

Alfonso

Maxstar · Sep 17, 2023

Hi,

Alf77 said:
(...) I remember I had some troubles with office sometimes ago.

Was this a legal version of Microsoft Office 2016, or a version activated through KMS toolkits?

Alf77 · Sep 18, 2023

Was this a legal version of Microsoft Office 2016, or a version activated through KMS toolkits?

No, never used KMS. It could be that at a certain point i bought an oem 365 license.

Maxstar · Sep 18, 2023

Do you still have the installation file (ISO) of Office 2016?

Alf77 · Sep 18, 2023

No, I don't have it.... probably deleted form the download directory.

However, I can confirm I switched to Office 365 probably in (March) 2020.

Sorry

Alfonso

Maxstar · Sep 18, 2023

Rich (BB code):

     inf:                     {Install from INF Section - OneNotePrintDriver_Install.CoInstallers} 10:55:27.523
     inf:                          Flags         - 0x001001ee
     inf:                     {Install from INF Section - exit(0x00000000)} 10:55:27.524
     dvi:                Default installer: Exit
     dvi:           {DIF_REGISTER_COINSTALLERS - exit(0x00000000)} 10:55:27.524
     dvi:           {DIF_INSTALLINTERFACES} 10:55:27.525
     dvi:                Class installer: Enter 10:55:27.526
     dvi:                Class installer: Exit
     dvi:                Default installer: Enter 10:55:27.527
     dvi:                Default installer: Exit
     dvi:           {DIF_INSTALLINTERFACES - exit(0x00000000)} 10:55:27.528
     dvi:           {DIF_INSTALLDEVICE} 10:55:27.529
     dvi:                Class installer: Enter 10:55:27.529
!!!  dvi:                Class installer: failed(0x00000490)!
!!!  dvi:                Error 1168: Element not found.
     dvi:           {DIF_INSTALLDEVICE - exit(0x00000490)} 10:55:27.536
!!!  dvi:           Error(00000490) installing device!

Okay, please run the the following command in an elevated prompt and attach Drivers.txt to your next post.

Code:

DISM /online /get-drivers /format:table > "%USERPROFILE%\desktop\Drivers.txt"

Alf77 · Sep 18, 2023

Thera the requested file.

Thank you.

Alf

Maxstar · Sep 18, 2023

Rich (BB code):

oem18.inf       | prnms006.inf                     | No      | Printer               | Microsoft                       | 29/11/2016 | 16.0.7629.4000

Please perform the following steps first to make a backup of all the drivers.
1. Run the following commands one at a time in an elevated command prompt.

Code:

md "%systemdrive%\driver-backup"
dism /online /export-driver /destination:"%systemdrive%\driver-backup"

2. When the backup is ready, run the following command to uninstall (remove) the OneNote printer driver of Office 2016

Code:

pnputil /delete-driver oem18.inf /uninstall /force

3. Please post the result of the lastest command.

Alf77 · Sep 18, 2023

It seems the driver packet is in use and it's not possible to delete it:

Should I uninstall the printer?

Maxstar · Sep 18, 2023

Can you please copy and paste the result of PowerShell in your next post so I can translate the message?

Alf77 · Sep 18, 2023

Sorry for that

PS C:\WINDOWS\system32> pnputil /delete-driver oem18.inf /uninstall /force
Utilità Plug and Play Microsoft

Disinstallazione del pacchetto driver completata.
Non è possibile eliminare il pacchetto driver: Uno o più dispositivi attualmente installati utilizzando il file INF specificato.
PS C:\WINDOWS\system32>

Translation:

Uninstall of the driver packet completed
It's not possible to delete the driver packet: One or more devices actually installed are using the specified INF file

Thank you

Maxstar · Sep 18, 2023

Thanks, please try to remove / uninstall the "Send to Microsoft OneNote 16 driver" as device.

Afterwards run the following command again:

Code:

DISM /online /get-drivers /format:table > "%USERPROFILE%\desktop\Drivers.txt"

[SOLVED] Win 10 21H2 not updating to 22H2 (error 0x8007001f)

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

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Moderator, Windows Update Expert, Security Analyst

Contributor

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Moderator, Windows Update Expert, Security Analyst

Contributor

Moderator, Windows Update Expert, Security Analyst

Contributor

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Moderator, Windows Update Expert, Security Analyst