Whenever I try to use my webcam on facebook I get the Blue Screen error

Adnan · Sep 3, 2017

Whenever I try to turn on my Laptop's webcam on facebook, I get following Blue Screen of Death. But it works fine on skype and other webcam apps. I installed my drivers from the internet and checked and they are up to date. I am using facebook in chrome and I have windows 10.

Stop code: SYSTEM THREAD EXCEPTION NOT HANDLED
What failed: SPUVCbv x64sys

Sysnative Windows Update · Sep 3, 2017

Hello, your webcam driver is the culprit. Seeing that you're using a very old HP machine, I'm wondering if there even are drivers for W10. The latest one have been released just prior to W10.

Also, look for updated versions of drivers in red.

Code:

[COLOR=red][B]agrsm64.sys Mon Nov 10 16:01:35 2008  (49184CCF)[/B][/COLOR] 
Agere Systems Soft Modem part of LSI Logic -  http://www.lsi.com/support/ 
[URL="http://www.carrona.org/drivers/driver.php?id=agrsm64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]agrsm64.sys[/COLOR][/B][/URL] 

[COLOR=red][B]AODDriver2.sys  Tue Feb 11 12:06:52 2014 (52FA044C)[/B][/COLOR] 
AMD Overdrive; also in  EasyTune6 for Gigabyte motherboard [br] Known [COLOR=red]BSOD[/COLOR] issues  in Win7[br][br]Part of AMD Fuel[br][br]Location: C:\Program Files\ATI  Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys  [url=http://game.amd.com/us-en/drivers_overdrive.aspx]AMD Gaming | AMD[/url] 
[URL="http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AODDriver2.sys[/COLOR][/B][/URL] 

[COLOR=red][B]tap-tb-0901.sys Tue Aug 12 09:45:22 2014 (53E9C612)[/B][/COLOR]  
TunnelBear Windows Virtual Network Driver Download -  [url=https://www.tunnelbear.com/download/]Download a VPN[/url][br]Support -  [url=https://tunnelbear.com/support/contact.html]Contact a Friendly Support Bear[/url] 
[URL="http://www.carrona.org/drivers/driver.php?id=tap-tb-0901.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]tap-tb-0901.sys[/COLOR][/B][/URL] 

[COLOR=red][B]bcmwl63a.sys Fri Oct 31 20:18:04 2014 (5453E06C)[/B][/COLOR]  
Broadcom 802.11 Network Adapter wireless driver OEM - no wireless drivers  available at [br]http://www.broadcom.com/support/ 
[URL="http://www.carrona.org/drivers/driver.php?id=bcmwl63a.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]bcmwl63a.sys[/COLOR][/B][/URL] 

SPUVCbv_x64.sys Wed Jun 3  07:30:38 2015 (556E90FE) 
Sunplus Technology Digital Camera Driver (found in  D-Max and HP) OEM - none at [URL]http://w3.sunplus.com/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=SPUVCbv_x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SPUVCbv_x64.sys[/COLOR][/B][/URL] 

SynTP.sys Fri Jun 12 05:05:12  2015 (557A4C68) 
Synaptic Touch Pad Driver  [URL]http://www.synaptics.com/en/drivers.php[/URL][br]Thanks MasterChief!!! 
[URL="http://www.carrona.org/drivers/driver.php?id=SynTP.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]SynTP.sys[/COLOR][/B][/URL] 

atikmpag.sys Sat Aug 22 03:45:00  2015 (55D7D41C) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver)  [URL]http://support.amd.com/us/Pages/AMDSupportHub.aspx[/URL][br]Get from OEM for laptops  
[URL="http://www.carrona.org/drivers/driver.php?id=atikmpag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmpag.sys[/COLOR][/B][/URL] 

atikmdag.sys Sat Aug 22 04:10:03  2015 (55D7D9FB) 
ATI Video driver (remove the Catalyst Control Center and  only install the Display Driver)  [URL]http://support.amd.com/us/Pages/AMDSupportHub.aspx[/URL][br]Get from OEM for laptops  
[URL="http://www.carrona.org/drivers/driver.php?id=atikmdag.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]atikmdag.sys[/COLOR][/B][/URL] 

rt640x64.sys Thu Jan 21 09:17:40  2016 (56A09424) 
Realtek NICDRV 8169 PCIe GBE Family Controller driver [br]  [URL]http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false[/URL]  
[URL="http://www.carrona.org/drivers/driver.php?id=rt640x64.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]rt640x64.sys[/COLOR][/B][/URL] 

AtihdWT6.sys Thu Apr 14 01:23:34  2016 (570ED4F6) 
AMD High Definition Audio Function Driver  [URL]http://support.amd.com/en-us[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]AtihdWT6.sys[/COLOR][/B][/URL] 

idmwfp.sys Mon Oct 10 18:14:56  2016 (57FBBE80) 
Internet Download Manager  [URL]http://www.internetdownloadmanager.com/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=idmwfp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]idmwfp.sys[/COLOR][/B][/URL] 

eamonm.sys Thu Dec 1 11:42:31 2016  (583FFE97) 
ESET Amon driver Support: [URL]http://kb.eset.com/[/URL][br]Downloads:  [URL]http://www.eset.com/int/download/home/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=eamonm.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]eamonm.sys[/COLOR][/B][/URL] 

edevmon.sys Thu Dec 1 11:42:33 2016  (583FFE99) 
ESET Smart Security Devmon Monitor driver Support:  [URL]http://kb.eset.com/[/URL][br]Downloads: [URL]http://www.eset.com/int/download/home/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=edevmon.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]edevmon.sys[/COLOR][/B][/URL] 

ehdrv.sys Thu Dec 1 11:43:40 2016  (583FFEDC) 
ESET Support: [URL]http://kb.eset.com/[/URL][br]Downloads:  [URL]http://www.eset.com/int/download/home/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=ehdrv.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]ehdrv.sys[/COLOR][/B][/URL] 

epfw.sys Thu Dec 1 11:44:27 2016  (583FFF0B) 
ESET Support: [URL]http://kb.eset.com/[/URL][br]Downloads:  [URL]http://www.eset.com/int/download/home/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=epfw.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]epfw.sys[/COLOR][/B][/URL] 

epfwwfp.sys Thu Dec 1 11:44:27 2016  (583FFF0B) 
ESET Personal Firewall Driver Support:  [URL]http://kb.eset.com/[/URL][br]Downloads: [URL]http://www.eset.com/int/download/home/[/URL] 
[URL="http://www.carrona.org/drivers/driver.php?id=epfwwfp.sys"]http://www.carrona.org/drivers/driver.php?id=[B][COLOR=blue]epfwwfp.sys[/COLOR][/B][/URL] 

ekbdflt.sys Thu Dec 1 11:46:07  2016 (583FFF6F) 

[COLOR=#777777][COLOR=#4b0082]ekbdflt.sys[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

em008_64.dll Mon May 29 09:57:16 2017 (592BD45C)  

[COLOR=#777777][COLOR=#4b0082]em008_64.dll[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR] 

em008k_64.dll  Mon May 29 09:59:20 2017 (592BD4D8) 

[COLOR=#777777][COLOR=#4b0082]em008k_64.dll[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

em018_64.dll Tue Jun 6 15:28:01 2017 (5936ADE1)  

[COLOR=#777777][COLOR=#4b0082]em018_64.dll[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR] 

em000k_64.dll  Wed Jun 21 09:44:58 2017 (594A23FA) 

[COLOR=#777777][COLOR=#4b0082]em000k_64.dll[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

em006_64.dll Thu Aug 10 16:15:48 2017 (598C6A94)  

[COLOR=#777777][COLOR=#4b0082]em006_64.dll[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR] 

em018k_64.dll  Mon Aug 28 14:32:12 2017 (59A40D4C) 

[COLOR=#777777][COLOR=#4b0082]em018k_64.dll[/COLOR] - this driver hasn't been added to the DRT as  of this run. Please search Google/Bing for the driver if additional information  is needed.[/COLOR] 

em042_64.dll Thu Aug 31 07:36:54 2017 (59A7A076)  

[COLOR=#777777][COLOR=#4b0082]em042_64.dll[/COLOR] - this  driver hasn't been added to the DRT as of this run. Please search Google/Bing  for the driver if additional information is needed.[/COLOR]

Code:

Code:


Debug session time: Fri Sep  1 19:36:35.771 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\090117-35000-01.dmp]

*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000

Built by: 14393.1593.amd64fre.rs1_release.170731-1934

System Uptime: 0 days 0:06:15.810

*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000

*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

BugCheck 1000007E, {ffffffffc000001d, fffff80679638dc9, ffffcc01e4787748, ffffcc01e4786f80}

BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]

Bugcheck code 1000007E

Arguments: 

Arg1: ffffffffc000001d, The exception code that was not handled

Arg2: fffff80679638dc9, The address that the exception occurred at

Arg3: ffffcc01e4787748, Exception Record Address

Arg4: ffffcc01e4786f80, Context Record Address

BUGCHECK_STR:  AV

DEFAULT_BUCKET_ID:  CORRUPT_MODULELIST_AV

FAILURE_BUCKET_ID:  CORRUPT_MODULELIST_AV

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Fri Sep  1 19:27:43.200 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\090117-26812-01.dmp]

Built by: 14393.1593.amd64fre.rs1_release.170731-1934

System Uptime: 2 days 3:21:08.769

*** WARNING: Unable to verify timestamp for SPUVCbv_x64.sys

*** ERROR: Module load completed but symbols could not be loaded for SPUVCbv_x64.sys

*** WARNING: Unable to verify timestamp for win32k.sys

*** ERROR: Module load completed but symbols could not be loaded for win32k.sys

Probably caused by : SPUVCbv_x64.sys ( SPUVCbv_x64+8dc9 )

BugCheck 1000007E, {ffffffffc000001d, fffff80e301a8dc9, ffff8e01e979b748, ffff8e01e979af80}

BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]

Bugcheck code 1000007E

Arguments: 

Arg1: ffffffffc000001d, The exception code that was not handled

Arg2: fffff80e301a8dc9, The address that the exception occurred at

Arg3: ffff8e01e979b748, Exception Record Address

Arg4: ffff8e01e979af80, Context Record Address

BUGCHECK_STR:  AV

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

FAILURE_BUCKET_ID:  AV_BAD_IP_SPUVCbv_x64!unknown_function

BiosVersion = 68LTU Ver. F.20

BiosReleaseDate = 11/14/2011

SystemManufacturer = Hewlett-Packard

SystemProductName = HP ProBook 6565b

BaseBoardProduct = 1635

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Thu Jul 13 19:30:31.892 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\071317-33437-01.dmp]

Built by: 14393.1358.amd64fre.rs1_release.170602-2252

System Uptime: 0 days 0:06:18.933

*** WARNING: Unable to verify timestamp for SPUVCbv_x64.sys

*** ERROR: Module load completed but symbols could not be loaded for SPUVCbv_x64.sys

Probably caused by : SPUVCbv_x64.sys ( SPUVCbv_x64+8dc9 )

BugCheck 1000007E, {ffffffffc000001d, fffff802ddd98dc9, ffffcf003c092748, ffffcf003c091f80}

BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]

Bugcheck code 1000007E

Arguments: 

Arg1: ffffffffc000001d, The exception code that was not handled

Arg2: fffff802ddd98dc9, The address that the exception occurred at

Arg3: ffffcf003c092748, Exception Record Address

Arg4: ffffcf003c091f80, Context Record Address

BUGCHECK_STR:  AV

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

FAILURE_BUCKET_ID:  AV_BAD_IP_SPUVCbv_x64!unknown_function

BiosVersion = 68LTU Ver. F.20

BiosReleaseDate = 11/14/2011

SystemManufacturer = Hewlett-Packard

SystemProductName = HP ProBook 6565b

BaseBoardProduct = 1635

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Debug session time: Thu Jul 13 19:23:28.326 2017 (UTC + 2:00)

Loading Dump File [D:\SysnativeBSODApps\071317-34343-01.dmp]

Built by: 14393.1358.amd64fre.rs1_release.170602-2252

System Uptime: 15 days 21:36:34.925

*** WARNING: Unable to verify timestamp for SPUVCbv_x64.sys

*** ERROR: Module load completed but symbols could not be loaded for SPUVCbv_x64.sys

Probably caused by : SPUVCbv_x64.sys ( SPUVCbv_x64+8dc9 )

BugCheck 1000007E, {ffffffffc000001d, fffff8013db68dc9, ffffe281011f6748, ffffe281011f5f80}

BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x1000007E"]SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)[/URL]

Bugcheck code 1000007E

Arguments: 

Arg1: ffffffffc000001d, The exception code that was not handled

Arg2: fffff8013db68dc9, The address that the exception occurred at

Arg3: ffffe281011f6748, Exception Record Address

Arg4: ffffe281011f5f80, Context Record Address

BUGCHECK_STR:  AV

DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

PROCESS_NAME:  System

FAILURE_BUCKET_ID:  AV_BAD_IP_SPUVCbv_x64!unknown_function

BiosVersion = 68LTU Ver. F.20

BiosReleaseDate = 11/14/2011

SystemManufacturer = Hewlett-Packard

SystemProductName = HP ProBook 6565b

BaseBoardProduct = 1635

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``





--- E O J --- 2017 Sep 03 17:30:32 PM _88-dbug  Copyright 2017 Sysnative Forums 
--- E O J --- 2017 Sep 03 17:30:32 PM  _88-dbug Copyright 2017 Sysnative Forums 
--- E O J --- 2017 Sep 03 17:30:32  PM _88-dbug Copyright 2017 Sysnative Forums

MichaelB · Sep 3, 2017

Oups, something went pretty wrong.

skipping the params for the bugcheck, here ist what WinDbg tells us:

Code:

[COLOR=#ff0000]FAULTING_IP[/COLOR]: 
SPUVCbv_x64+8dc9
fffff80e`301a8dc9 660f381dc3      pabsw   xmm0,xmm3

EXCEPTION_RECORD:  ffff8e01e979b748 -- (.exr 0xffff8e01e979b748)
ExceptionAddress: fffff80e301a8dc9 (SPUVCbv_x64+0x0000000000008dc9)
   ExceptionCode: c000001d ([COLOR=#ff0000]Illegal instruction[/COLOR])
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  ffff8e01e979af80 -- (.cxr 0xffff8e01e979af80)
rax=0000000000000000 rbx=0000000000000007 rcx=ffffa209bf96ca48
rdx=ffffa209bfa00a20 rsi=ffffa209bf5d6000 rdi=0000000000000000
rip=fffff80e301a8dc9 rsp=ffff8e01e979b980 rbp=ffffa209bf96c000
 r8=0000000000000000  r9=0000000000000500 r10=0000000000000001
r11=0000000000000500 r12=0000000000000000 r13=ffffa209bf920000
r14=ffffa209bf5d6000 r15=0000000000000514
iopl=0         nv up ei ng nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010282
SPUVCbv_x64+0x8dc9:
fffff80e`301a8dc9 660f381dc3      [COLOR=#ff0000]pabsw   [/COLOR]xmm0,xmm3

Red := the Instruction which failed.

Its called an SSSE3 SIMD Instruction dealing with floatingpoint operation while the mentioned registers are implemented, xmm0 up to xmm7
and each is 128 bits wide.

the referenced registers

Code:

2: kd> r xmm0
xmm0=    -1.#QNAN -5.79673e-024     -1.#QNAN -7.70958e-024
2: kd> r xmm3
xmm3=3.67357e-040 4.59177e-040     -1.#QNAN 9.18355e-040

Either a memory hickup or not fully implemented by AMD or due to the very old Bios Version, actual HP has Version F.64 Rev. A online, the latest.

Also possible Win10 drivers simply use this instructions while former OSes do not? don't know.

Possibly you can not upgrade the bios in one step to the latest Version, not unusual
http://ftp.hp.com/pub/softpaq/sp77501-78000/sp77974.exe

jcgriff2 · Sep 3, 2017

All posts mention SPUVCbv_x64.sys

Update the cam driver - Driver Reference Table - SPUVCbv_x64.sys

Regards. . .

jcgriff2

MichaelB · Sep 3, 2017

071317-33437-01.dmp

SPUVCbv_x64+0x8dc9:
fffff802`ddd98dc9 660f381dc3 pabsw xmm0,xmm3

071317-34343-01.dmp
FOLLOWUP_IP:
SPUVCbv_x64+8dc9
fffff801`3db68dc9 660f381dc3 pabsw xmm0,xmm3

090117-26812-01.dmp
FOLLOWUP_IP:
SPUVCbv_x64+8dc9
fffff80e`301a8dc9 660f381dc3 pabsw xmm0,xmm3

any dump shows the same, and in addition
FAILURE_BUCKET_ID: AV_BAD_IP_SPUVCbv_x64!unknown_function

implementation of SSSE3 and the opcode is correct.

Older driver might work in compatibility mode if needed, else AMD failed on this CPU to implement SSSE3.

Whenever I try to use my webcam on facebook I get the Blue Screen error

Adnan

New member

Attachments

Sysnative Windows Update

Inactive

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Whenever I try to use my webcam on facebook I get the Blue Screen error

Adnan

New member

Attachments

Sysnative Windows Update

Inactive

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

jcgriff2

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

MichaelB

Sysnative Staff, BSOD Kernel Dump Senior Analyst

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)