Whea_Uncorrectable_Error BSOD happening.

H

Hamoodenstein

Member
Joined
Mar 23, 2021
Posts
5
Hello

I have an MSI GP65 Leopard 10SFK

I have been having this problem for the past two weeks where when I play games like Overwatch and CoD: Modern Warfare, I get BSOD with the error code Whea_Uncorrectable_Error. When the laptop reboots, I check the event viewer and its always the same critical error alongside many others like Kernel errors and other warnings and errors. The critical error causing the BSODs says "The device HID-compliant headset (location (unknown)) is offline due to a user-mode driver crash. Windows will attempt to restart the device 5 more times. Please contact the device manufacturer for more information about this problem." i tried to contact MSI but they had nothing. When I uninstall the device from the device manager, the same problem happens even though it is supposedly uninstalled. Even if I can fully uninstall the device, I do not want to do so. Is there some type of logging software that can take all my system information such as BSODs, errors, hardware, warnings, everything basically, so I can attach it for anyone who is willing to help me.
 
Hello :-)

Four fatal hardware events were detected in the logs - three on the 23rd and one on the 22nd but no crash dumps were written. All you can do is systematically work through the hardware and test each components either with software diagnostics or by physically swapping components. I am not sure what you have available for swap testing, please let us know.

Diagnostic checks can include:
Hard disk: Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test
CPU: CPU STRESS testing: Mersenne.org Prime95 and Intel Processor Diagnostic Tool (IPDT)
RAM: Test RAM with PassMark MemTest86
GPU: FurMark Display Card Stress Test
PSU: best to test by swapping for a known good one.
Motherboard: best to test with a swap if you can get hold of one.

How old is the PC? Is it still under warranty?

What did you do two weeks ago to the PC before this started?

Look back in Reliability History (type into search to find it) to see what drivers were updated or if any software was added.
 
Thank You

The device supposedly has a warranty for a few more months, but I haven't registered it yet, so it hasn't been activated. The device is a laptop so I cannot swap anything. I already tested the Ram with the windows tool. There are no issues with it. I will try the other things. My laptop does not have a disk reader so I do not know how I will test my disks.
 
Once you have backed up important files (copy and paste) , image, etc. you can clean the drive.

Backup images are useful when there is:
malware
ransomware
corruption of the operating system
corruption of the registry
corruption of the drive file system
system restore failure
boot failure
drive failure
etc.
 
philc43 said:
Hello :-)

Four fatal hardware events were detected in the logs - three on the 23rd and one on the 22nd but no crash dumps were written. All you can do is systematically work through the hardware and test each components either with software diagnostics or by physically swapping components. I am not sure what you have available for swap testing, please let us know.

Diagnostic checks can include:
Hard disk: Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test
CPU: CPU STRESS testing: Mersenne.org Prime95 and Intel Processor Diagnostic Tool (IPDT)
RAM: Test RAM with PassMark MemTest86
GPU: FurMark Display Card Stress Test
PSU: best to test by swapping for a known good one.
Motherboard: best to test with a swap if you can get hold of one.

How old is the PC? Is it still under warranty?

What did you do two weeks ago to the PC before this started?

Look back in Reliability History (type into search to find it) to see what drivers were updated or if any software was added.
Click to expand...
I ran all the diagnostic checks and ran chkdsk for the disks. There is no problem with these components.
 
Hamoodenstein said:
Thanks for the tip.

Why should I make backups?
Click to expand...

zbook said:
Once you have backed up important files (copy and paste) , image, etc. you can clean the drive.

Backup images are useful when there is:
malware
ransomware
corruption of the operating system
corruption of the registry
corruption of the drive file system
system restore failure
boot failure
drive failure
etc.
Click to expand...

Of course backing up or imaging the entire drive may just transfer any malware to the new drive.

You can use MS One Drive(or any other cloud service) or simply use a USB thumb drive.
 

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