SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 27, 2020 #21 Can you create a System Repair Disk? HP PCs - Creating and Using a System Repair Disc (Windows 7) | HP® Customer Support To do that you need a CD/DVD burner and a blank CD/DVD disk.
Can you create a System Repair Disk? HP PCs - Creating and Using a System Repair Disc (Windows 7) | HP® Customer Support To do that you need a CD/DVD burner and a blank CD/DVD disk.
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 27, 2020 #22 Yeah, apparently I don't have a burner...! What to do now?
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 27, 2020 #23 Ok, there is an alternative if you install the backup software Macrium Reflect Free, it can create a Rescue Disk on a flash drive and it offers the option to fix boot problems that may fix the problem that you have, if not we can use the rescue disk to manually fix the problem... Direct download link for Macrium Relect Free x64 On the following link it explains how to create the Rescue Disk (is simpler than it looks you only need to accept the defaults offered by the wizard) Creating rescue media - KnowledgeBase v7
Ok, there is an alternative if you install the backup software Macrium Reflect Free, it can create a Rescue Disk on a flash drive and it offers the option to fix boot problems that may fix the problem that you have, if not we can use the rescue disk to manually fix the problem... Direct download link for Macrium Relect Free x64 On the following link it explains how to create the Rescue Disk (is simpler than it looks you only need to accept the defaults offered by the wizard) Creating rescue media - KnowledgeBase v7
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 28, 2020 #24 I ran the Macrium Fix Boot util... It looked like it was running fine until this error popped up...? What do you think? Attachments Win10Err.jpg 401.1 KB · Views: 5
I ran the Macrium Fix Boot util... It looked like it was running fine until this error popped up...? What do you think?
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 28, 2020 #25 Hi, It seems we did some progress now its a different error... Please search for the files setuperr.log and setupact.log, (you may need to configure the system to show System and Hidden files) zip them and attach to your post
Hi, It seems we did some progress now its a different error... Please search for the files setuperr.log and setupact.log, (you may need to configure the system to show System and Hidden files) zip them and attach to your post
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 28, 2020 #26 setuperr is created at 7am today and is empty. setupact attached. Attachments setupact.log 786 bytes · Views: 1
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 28, 2020 #27 That log is very small! Can you try SetupDiag SetupDiag - Windows Deployment like you did before.
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 28, 2020 #28 Here it is Attachments Logs.zip 1.1 MB · Views: 1 SetupDiagResults.log 1.9 KB · Views: 1
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 28, 2020 #29 It seems the system have problems that we need to check and fix first... Please follow the instructions from this topic Windows Update Forum Posting Instructions execute the steps #2 to #5 and post the generated logs.
It seems the system have problems that we need to check and fix first... Please follow the instructions from this topic Windows Update Forum Posting Instructions execute the steps #2 to #5 and post the generated logs.
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 28, 2020 #30 I am sorry, I dont have a ZIP program. The CBS file is too large. Attachments SFCFix.txt 2.6 KB · Views: 1 CheckSUR.persist.log 2.1 KB · Views: 1 CheckSUR.log 1.1 KB · Views: 1 DeepClean.log 150.5 KB · Views: 0
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 28, 2020 #31 Here is the CBS txt Attachments CBS.zip 411.1 KB · Views: 1
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 29, 2020 #32 SFCFix Script !!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems... Download SFCFix.exe (by Niemiro) and save it to the Desktop Download the file SFCFIX.ZIP, attached below, and save this to your Desktop On your Desktop, make sure you have the two files: SFCFix.exe and SFCFIX.zip Drag the file SFCFIX.zip onto the file SFCFix.exe and release it The SFCFix tool will process the script Upon completion, a log file SFCFix.txt should be created on your Desktop Open the SFCFix.txt log and copy & paste the contents to your post Attachments SFCFix.zip 627.3 KB · Views: 2
SFCFix Script !!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems... Download SFCFix.exe (by Niemiro) and save it to the Desktop Download the file SFCFIX.ZIP, attached below, and save this to your Desktop On your Desktop, make sure you have the two files: SFCFix.exe and SFCFIX.zip Drag the file SFCFIX.zip onto the file SFCFix.exe and release it The SFCFix tool will process the script Upon completion, a log file SFCFix.txt should be created on your Desktop Open the SFCFix.txt log and copy & paste the contents to your post
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 29, 2020 #33 *** SFCFix version 3.0.2.1 by niemiro. Start time: 2020-01-29 06:52:43.276 Microsoft Windows 7 Service Pack 1 - amd64 Using .zip script file at C:\Users\Ben\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee \sppinst.dll Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-security-spp- installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll to C:\Windows\WinSxS\amd64_microsoft-windows-security-spp- installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa \Robocopy.exe to C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll to C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll to C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat to C:\Windows\Temp\CheckSur \Servicing\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum to C:\Windows\Temp\CheckSur \Servicing\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat to C:\Windows\Temp\CheckSur \Servicing\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum to C:\Windows\Temp\CheckSur \Servicing\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum. Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.2.1 by niemiro has completed. Currently storing 5 datablocks. Finish time: 2020-01-29 06:52:44.653 Script hash: 0/BtFgQlFfRWFNpQrfKpgs2zIVjl07yzurgUObJv/9E= ----------------------EOF-----------------------
*** SFCFix version 3.0.2.1 by niemiro. Start time: 2020-01-29 06:52:43.276 Microsoft Windows 7 Service Pack 1 - amd64 Using .zip script file at C:\Users\Ben\Desktop\SFCFix.zip [0] PowerCopy:: Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee \sppinst.dll Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll Successfully took permissions for file or folder C:\Windows\Temp\CheckSur\Servicing\Packages Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-security-spp- installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll to C:\Windows\WinSxS\amd64_microsoft-windows-security-spp- installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa \Robocopy.exe to C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll to C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll to C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat- telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat to C:\Windows\Temp\CheckSur \Servicing\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum to C:\Windows\Temp\CheckSur \Servicing\Packages\package_1390_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat to C:\Windows\Temp\CheckSur \Servicing\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.cat. Successfully copied file C:\Users\Ben\AppData\Local\niemiro\Archive\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum to C:\Windows\Temp\CheckSur \Servicing\Packages\package_203_for_kb4530734~31bf3856ad364e35~amd64~~6.1.1.10.mum. Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-security-spp-installer_31bf3856ad364e35_6.1.7600.16385_none_12cbc2d3c1ed26ee\sppinst.dll Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-robocopy_31bf3856ad364e35_6.1.7601.17514_none_252d34f00303c6fa\Robocopy.exe Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\centel.dll Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.24524_none_e650c6ff291b2965\generaltel.dll Successfully restored ownership for C:\Windows\Temp\CheckSur\Servicing\Packages Successfully restored permissions on C:\Windows\Temp\CheckSur\Servicing\Packages PowerCopy:: directive completed successfully. Successfully processed all directives. SFCFix version 3.0.2.1 by niemiro has completed. Currently storing 5 datablocks. Finish time: 2020-01-29 06:52:44.653 Script hash: 0/BtFgQlFfRWFNpQrfKpgs2zIVjl07yzurgUObJv/9E= ----------------------EOF-----------------------
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 29, 2020 #34 Hi, System Update Readiness Tool (SUR) Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log Note: If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
Hi, System Update Readiness Tool (SUR) Download the System Update Readiness Tool (x64) and save it to some place, its a big download and eventually we need to run it several times, please keep the file Run the tool. Its like an Update but it can take a long time to do the work. You will get an Installation Complete screen when it's done running Please attach to your post the log from the following location: C:\Windows\Logs\CBS\CheckSUR.log Note: If the file is too big please Zip it and upload the ZIP file to a service like Dropbox, Google Drive, OneDrive or upload to SendSpace and just provide the link for the file here.
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 29, 2020 #35 Attached. Attachments CheckSUR.log 1.6 KB · Views: 2
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 29, 2020 #36 Looks ok. SFC scan Please open up a Command Prompt Window as a Administrator, instructions for Windows 7 or Windows 8 and 8.1. Inside the command prompt window type or copy & Paste the following command: sfc /scannow Note: This may take some time to finish. Please report the result.
Looks ok. SFC scan Please open up a Command Prompt Window as a Administrator, instructions for Windows 7 or Windows 8 and 8.1. Inside the command prompt window type or copy & Paste the following command: sfc /scannow Note: This may take some time to finish. Please report the result.
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 29, 2020 #37 Windows Resource Protection did not find any integrity violations.
SleepyDude Windows Update Moderator, Security Analyst Staff member Joined Dec 20, 2013 Posts 3,061 Location Portugal Jan 29, 2020 #38 Good. Now force Windows Update to search and install any updates offered, let me know if it give you any error or if there are problems installing updates post the KBxxxx numbers.
Good. Now force Windows Update to search and install any updates offered, let me know if it give you any error or if there are problems installing updates post the KBxxxx numbers.
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 29, 2020 #39 Sorry, what tool do you want me to use to update?
H HirschHouse Contributor Joined Jan 15, 2020 Posts 24 Jan 29, 2020 #40 The Control Panel method states "No Important Updates" "3 Optional updates are available"