[SOLVED] W8 not updating

R

RORUI

Active member
Joined
Sep 1, 2015
Posts
32
Tried to update W8 but error 800700F1. Tried a lot of things but nothing helped. Searching the internet I came on your side and saw a lot of happy users of which the problems were solved.
Hoping on your support
CBS and DISM logs uploaded
Ron de Ruiter
 

Attachments

Hi RORUI :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

88fYBWt.png
Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.
  • Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
  • In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
    Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
  • Right-click on it, and select Send to... and choose Compressed (zipped) folder;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
 
Hereny the components zipfile urlhttps://www.dropbox.com/s/x64b4nfz9um0l5o/COMPONENTS.zip?dl=0
 
It's not looking good right now. I cannot load your hive on my Windows 10 desktop, neither can I on my Windows 7 VM. I'll try to load it tomorrow on my Windows 7 work laptop, but if I can't, you'll have to run a repair install of your Windows. What's happening is that your COMPONENTS Hive is corrupted at the point that it cannot be opened anymore, and without it, you won't be able to run Windows Update and you'll encounter a lot of system related issues. Sadly, this hive cannot be "repaired". Sometimes, I manage to mount a corrupted hive which fixes it (no idea what it does), and I then proceed to unload it and instruct the user to swap the old hive for the new one I unloaded and that fixes the issue. In your case, I wasn't able to do that. Do you have your Windows 8 (or Windows 8.1?) installation media?
 
You cannot run a repair install from a Recovery disc, sadly. Is your version of Windows 8 (and are you using 8 or 8.1?) OEM or retail?
 
Alright so you have an OEM version of Windows 8. I'll get back at you tomorrow when I'll have tried to load the Hive on my work laptop. I'll also try to find a way for you to get a legitimate Windows 8 64-bit .iso if I cannot load the Hive. If I can't load the Hive and cannot find an .iso, sadly you'll have to do a Factory Reset if you want to solve that issue. But we're not there yet.
 
Aura said:
Alright so you have an OEM version of Windows 8. I'll get back at you tomorrow when I'll have tried to load the Hive on my work laptop. I'll also try to find a way for you to get a legitimate Windows 8 64-bit .iso if I cannot load the Hive. If I can't load the Hive and cannot find an .iso, sadly you'll have to do a Factory Reset if you want to solve that issue. But we're not there yet.
Click to expand...

@Aura - What about the reset/refresh feature built into Windows 8 - it accomplishes the same as a clean/repair install??

@RORUI - don't do anything yet - wait for Aura.
 
True. I've barely used that feature so I tend to forget it. It will only work if the Recovery disc actually have a Windows system image, or if he have a partition on his drive that contains the manufacturer's image. So we should check that.

RORUI, does the Recovery disc that you have came with your laptop/computer? Or did you create it using Windows 8?
 
Aura said:
Alright so you have an OEM version of Windows 8. I'll get back at you tomorrow when I'll have tried to load the Hive on my work laptop. I'll also try to find a way for you to get a legitimate Windows 8 64-bit .iso if I cannot load the Hive. If I can't load the Hive and cannot find an .iso, sadly you'll have to do a Factory Reset if you want to solve that issue. But we're not there yet.[/QUOTE

is there any news yet. I haven't heard anything since kadt contact. Did the load work or did you succceed in gettin an iso?
Click to expand...
 
Aura said:
True. I've barely used that feature so I tend to forget it. It will only work if the Recovery disc actually have a Windows system image, or if he have a partition on his drive that contains the manufacturer's image. So we should check that.

RORUI, does the Recovery disc that you have came with your laptop/computer? Or did you create it using Windows 8?
Click to expand...


The disc came with the laptop!
 
Aura said:
True. I've barely used that feature so I tend to forget it. It will only work if the Recovery disc actually have a Windows system image, or if he have a partition on his drive that contains the manufacturer's image. So we should check that.

RORUI, does the Recovery disc that you have came with your laptop/computer? Or did you create it using Windows 8?
Click to expand...

I first tried the refresh option, that failed.
Reser was succesfull. Than i had to run W update. That took a while. The problem is that the last 63 updates will nit install. When I select the first one it starts installing but after the restart the laptop is trying to install the others as well and has to roll back again the 63 updates?

any suggestions?
regards Ron
 
Let's see if there's not corruption already.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Aura said:
Let's see if there's not corruption already.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Click to expand...
 
Some repairs were made, let's see what DISM have to report.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Aura said:
Some repairs were made, let's see what DISM have to report.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
Click to expand...
 
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