[SOLVED] W8.1-64 SFC errors. SFCFIX cannot repair.

WacoJohn · Jun 7, 2015

Per posting instructions (I hope):

Computer behavior ... programs stop responding, Windows explorer displays blank folders (indicated empty .. but are not), and other neurotic behaviors. Slow booting, slow shutdown, slow program execution.

SFCFix version 2.4.4.0 by niemiro.Start time: 2015-06-07 16:13:57.746
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.

AutoAnalysis::
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\WINDOWS\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.4.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-06-07 16:49:08.465
----------------------EOF-----------------------

folder c:\windows\logs\cbs attached as cbs.zip

Don't know if it would be any help but I have ANOTHER W8.1-64 machine ... IF copying from one 'good machine' to the problems machine needs to happen.

Thank you in advance.

BrianDrab · Jun 10, 2015

Hi and welcome to Sysnative. Sorry for the delay. The couple corruptions you show above are a known issue and are benign. More info on that is below.

https://support.microsoft.com/en-us/kb/3022345

Originally Posted by Microsoft
This update enables the Diagnostics Tracking Service in Windows 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), and Windows Server 2008 R2 SP1. This tracking service collects data about functional issues in Windows.

This update contains the following two manifests that are occasionally updated by the Diagnostic Tracking Service:

telemetry.ASM-WindowsDefault.json
utc.app.json

The two files are marked as static files in the update. When an advanced user runs the System File Checker Tool (sfc.exe), the files are unintentionally flagged as corrupted. There is no impact or corruption on a device that is running this update, and this issue will be fixed in a later service update.

There are some other issues shown in your log however that make me think there are issues with your disk. We'll check that.

Code:

\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\Users\default\ntuser.dat'.
2015-06-07 06:53:01, Info                  CBS    Failed to load offline ntuser.dat hive from '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\Users\default\ntuser.dat' into registry key '{bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/Users/default/ntuser.dat'. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-06-07 06:53:01, Info                  CBS    Failed to load default user registry hive. [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-06-07 06:53:01, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/WINDOWS/System32/config/SOFTWARE
2015-06-07 06:53:02, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/WINDOWS/System32/config/SYSTEM
2015-06-07 06:53:02, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/WINDOWS/System32/config/SECURITY
2015-06-07 06:53:02, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/WINDOWS/System32/config/SAM
2015-06-07 06:53:02, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/WINDOWS/System32/config/COMPONENTS
2015-06-07 06:53:03, Info                  CBS    Unloading offline registry hive: {bf1a281b-ad7b-4476-ac95-f47682990ce7}GLOBALROOT/Device/HarddiskVolumeShadowCopy4/WINDOWS/System32/config/DEFAULT
2015-06-07 06:53:03, Error                 CBS    Failed to load offline store from boot directory: '\\?\T:\' and windows directory: '\\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\WINDOWS\' [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-06-07 06:53:03, Error                 CBS    Failed to initialize store parameters with boot drive: T: and windows directory: \\?\GLOBALROOT\Device\HarddiskVolumeShadowCopy4\WINDOWS\ [HRESULT = 0x800703f8 - ERROR_REGISTRY_IO_FAILED]
2015-06-07 06:53:03, Info                  CBS    Failed to initialize CBS session. [HRESULT = 0x800703f8]

Please do the following.
Step#1 - ChkDsk Scan
1. Right-click your Start button and select Command Prompt (Admin). Answer Yes to allow if the User Account Control dialog comes up.
2. You should now have a black window open that you can type in to.
3. Please type chkdsk and then press enter.
4. Chkdsk will start to run. Please allow it to finish. You will know it is running when you see text as follows.

5. Download ListChkdskResult.exe by SleepyDude and save it on your desktop. If it's already downloaded to your desktop, just skip this step.
6. Right-click this file and select Run as administrator (Allow if prompted)and a text file will open (and also be saved on the desktop as ListChkdskResult.txt).
Please copy the contents of this file and paste into your next post.

WacoJohn · Jun 10, 2015

Thank you ... immensely. You should know that since I posted this, I have performed a rather large WINDOWS UPDATE on the machine .. just to let you know.

ListChkdskResult by SleepyDude v0.1.7 Beta | 21-09-2013

------< Log generate on 6/9/2015 23:34:28 WacoJohn >------
Category: 0
Computer Name: DellW8
Event Code: 26212
Record Number: 67069
Source Name: Chkdsk
Time Written: 06-10-2015 @ 04:34:00
Event Type: Information
User:
Message: Chkdsk was executed in read-only mode on a volume snapshot.

Checking file system on C:
The type of the file system is NTFS.

WARNING! F parameter not specified.
Running CHKDSK in read-only mode.

Stage 1: Examining basic file system structure ...

505344 file records processed.

File verification completed.

4368 large file records processed.

0 bad file records processed.

Stage 2: Examining file name linkage ...

579310 index entries processed.

Index verification completed.

0 unindexed files scanned.

0 unindexed files recovered.

Stage 3: Examining security descriptors ...
Security descriptor verification completed.

36984 data files processed.

CHKDSK is verifying Usn Journal...

12356512 USN bytes processed.

Usn Journal verification completed.

Windows has scanned the file system and found no problems.
No further action is required.

488024608 KB total disk space.
46647304 KB in 202496 files.
105948 KB in 36985 indexes.
0 KB in bad sectors.
600564 KB in use by the system.
65536 KB occupied by the log file.
440670792 KB available on disk.

4096 bytes in each allocation unit.
122006152 total allocation units on disk.
110167698 allocation units available on disk.

-----------------------------------------------------------------------

Don't mean to confuse things, excuse my audacity .. but if .json files are text files (read somewhere they are), .. might be interested in this:

C:\Windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\telemetry.ASM-WindowsDefault.json
Content in notepad:

DCH²E€%

C:\Windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
Content in notepad:

DCNPA30€×ÕÞ±�°n¬�,$` È¢™¡ K@*»Ì,Êì×°†ÈNü"ÏDÀÁôý–AÕ”ùKÃ¼ï;ƒàÑÁŒÛéÞÐ~ðl¦Ãý¦ãÂ3ã©;Ýgþtv·ïäè>n†ÓbvºïÜtûÎ+ëÎŽNë0^ŸWËïðøÝ§ù†’É9OûˆâD‘�é9rp4�©�èy¢ ¨ðìP„ B 4†F(ˆø€g°µ*
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C:\Windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17807_none_910ac2c6daa01c43\utc.app.json
Content in notepad:

DCH²E€%

C:\Windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utcapp.json
Content in notepad:

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B

They don't look like text files to me ... but .....

And thank you again.

BrianDrab · Jun 10, 2015

Those files are Delta compressed which is why they look like they do. Please do the following.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
Dism /Online /Cleanup-Image /RestoreHealth
Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload CBS.txt to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace

https://www.sendspace.com/

WacoJohn · Jun 10, 2015

FYI for your convenience:

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>Dism /Online /Cleanup-Image /RestoreHealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.

C:\WINDOWS\system32>copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.tx
t"
1 file(s) copied.

C:\WINDOWS\system32>

the zip file is attached. Thank you.

;

WacoJohn · Jun 10, 2015

Will check back in the morning. I am going on 22 hours straight. THANK you for your help.

BrianDrab · Jun 10, 2015

After reviewing your logs it doesn't look like you have any Windows Update/Servicing issues that are contributing to your problems. What I would suggest is that you post an inquiry in the Windows 8 forum and let them know that you already had Windows Update checked out and it looks fine.

WacoJohn · Jun 10, 2015

BrianDrab said:
After reviewing your logs it doesn't look like you have any Windows Update/Servicing issues that are contributing to your problems. What I would suggest is that you post an inquiry in the Windows 8 forum and let them know that you already had Windows Update checked out and it looks fine.

Cannot thank you enough for all the help. Not sure yet, .. but it 'seems' this machine is running better since taking all your instruction. I think best to mark this thread as solved, ... and thank you again.

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[SOLVED] W8.1-64 SFC errors. SFCFIX cannot repair.

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