Hello,
I see this is the most suitable section of the forum to explain my problem, if any administrator thinks it would be better located in another section, please do not hesitate to move it accordingly.
This lame Edge browser lost all I wrote in the last 2 hours, because it my session expired and couldn't recover the text by going back. Ok. I hope I remember all the words, it's harder for me to explain because English isn't my native language and the keyboard in this computer is very lousy.
I am using Windows 7 Professional 64 bits in my main system. Writing now from a Windows 10 browser in a small laptop (I really DO hate this operating system), until I get the big one fixed. Since I'm using the spanish version, I will try to translate the messages to english, but the translation could not be the exact one you'd find in a native english environment. I hope you'll understand.
A couple of weeks ago, since the C: partition in the boot drive was getting full, I decided to use the "Disk space cleanup manager" (CLEANMGR.EXE) to remove the Windows Update files that could be laying around, which summed 10 GB (this system hasn't be formatted since 2010). It really took a big time to finish and I forgot about it.
Yesterday, there was an update for the Avast antivirus, so I rebooted the machine at 2 AM in order to apply it. When I got the message "Limpiando..." (cleaning) on scren, then I realized that the cleanup manager had only flagged the files for deletion, but had not deleted them yet. I waited 30 minutes, but it was already too late and I went to sleep. Glad I did, since it finished at 11 AM, 9 hours later.
When I woke up, the computer was still busy and when it rebooted itself, everything was very slow and the hard drive activity led wasn't turning off. At first, I thought that the Avast antivirus update was to blame, so I uninstalled the program. It forced me to reboot, but I got the message that the system was "Getting ready" and I should not turn off the computer. However, 30 minutes later, I was desperate and I pressed the reset button in the case.
When I turned on the computer, the system was slightly more responsible, but was still very slow. The second thing I thought, was that the drive could have some physical errors, since I have the experience that a bad hard drive provoked symptoms alike, but CrystalDiskInfo S.M.A.R.T report showed that the disk was in good state with zero sector errors pending and zero relocations. The disk was healthy and that was not the problem.
I suddenly saw that the C: partition was 94 GB out of 100 GB. I launched TreeSizeFree tool to check where the space has been used. It's a program that normally lasts a few seconds to parse the folder sizes, but it took 20+ minutes to list them. The folder %LOCALAPPDATA%\Microsoft\Windows\WER\ReportQueuing was 47 GB long and increasing every minute!
So I decided to check the Event Viewer. It took quite a long time to open, but showed that there were thousands of events in the last 24 hours, related to MissingWinningComponentKey errors in lots of amd64_some_numbers files in the system. I needed the space, so I emptied all the event logs and rebooted. It took a long time to reboot, but I waited. 2 hours later, the WER folder was again 19 GB in size!
I launched a command prompt and tried to issue a sfc /scannow order, but I got a message saying that another system recovery process was in being executed and I should wait for it to finish. I cannot escape from that loop and don't know what to do.
Thanks in advance.
I see this is the most suitable section of the forum to explain my problem, if any administrator thinks it would be better located in another section, please do not hesitate to move it accordingly.
This lame Edge browser lost all I wrote in the last 2 hours, because it my session expired and couldn't recover the text by going back. Ok. I hope I remember all the words, it's harder for me to explain because English isn't my native language and the keyboard in this computer is very lousy.
I am using Windows 7 Professional 64 bits in my main system. Writing now from a Windows 10 browser in a small laptop (I really DO hate this operating system), until I get the big one fixed. Since I'm using the spanish version, I will try to translate the messages to english, but the translation could not be the exact one you'd find in a native english environment. I hope you'll understand.
A couple of weeks ago, since the C: partition in the boot drive was getting full, I decided to use the "Disk space cleanup manager" (CLEANMGR.EXE) to remove the Windows Update files that could be laying around, which summed 10 GB (this system hasn't be formatted since 2010). It really took a big time to finish and I forgot about it.
Yesterday, there was an update for the Avast antivirus, so I rebooted the machine at 2 AM in order to apply it. When I got the message "Limpiando..." (cleaning) on scren, then I realized that the cleanup manager had only flagged the files for deletion, but had not deleted them yet. I waited 30 minutes, but it was already too late and I went to sleep. Glad I did, since it finished at 11 AM, 9 hours later.
When I woke up, the computer was still busy and when it rebooted itself, everything was very slow and the hard drive activity led wasn't turning off. At first, I thought that the Avast antivirus update was to blame, so I uninstalled the program. It forced me to reboot, but I got the message that the system was "Getting ready" and I should not turn off the computer. However, 30 minutes later, I was desperate and I pressed the reset button in the case.
When I turned on the computer, the system was slightly more responsible, but was still very slow. The second thing I thought, was that the drive could have some physical errors, since I have the experience that a bad hard drive provoked symptoms alike, but CrystalDiskInfo S.M.A.R.T report showed that the disk was in good state with zero sector errors pending and zero relocations. The disk was healthy and that was not the problem.
I suddenly saw that the C: partition was 94 GB out of 100 GB. I launched TreeSizeFree tool to check where the space has been used. It's a program that normally lasts a few seconds to parse the folder sizes, but it took 20+ minutes to list them. The folder %LOCALAPPDATA%\Microsoft\Windows\WER\ReportQueuing was 47 GB long and increasing every minute!
So I decided to check the Event Viewer. It took quite a long time to open, but showed that there were thousands of events in the last 24 hours, related to MissingWinningComponentKey errors in lots of amd64_some_numbers files in the system. I needed the space, so I emptied all the event logs and rebooted. It took a long time to reboot, but I waited. 2 hours later, the WER folder was again 19 GB in size!
I launched a command prompt and tried to issue a sfc /scannow order, but I got a message saying that another system recovery process was in being executed and I should wait for it to finish. I cannot escape from that loop and don't know what to do.
Thanks in advance.