[SOLVED] W2019 server keeps failing with windows update error code (0x80073712)

R1der · Jan 20, 2023

Hi,
2019 OS and failing update 2023-01 Culmative Update for Windows 2019 (1809) for x64-based Systems (KB5022286).
Thanks for helping!

Link to the CBS and ComponentsScanner:
CBS.zip and 1 more file

Kind Regards,
Daniel

Maxstar · Feb 1, 2023

Hi,

The WeTransfer link is expired, could you please re-upload the files.

R1der · Feb 1, 2023

Hi, sure, thanks!
Here is a new link:
CBS.zip and 1 more file

Maxstar · Feb 1, 2023

Step 1. Download

SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

Code:

DISM /online /cleanup-image /RestoreHealth

R1der · Feb 1, 2023

Hi, the DISM command did succeed but Windows Update stills fails unfortunately.

Maxstar · Feb 1, 2023

Code:

2023-02-01 11:39:30, Error                 CSI    00000009 (F) HRESULT_FROM_WIN32(14098) #892193# from Windows::ServicingAPI::CCSITransactionAnalysis_ICSIInventory::EnumComponentsDeployments(flags = (ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_PINNED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_INCLUDE_INSTALLED|ICSIINVENTORY_ENUMCOMPONENTSDEPLOYMENTS_FLAG_ASSEMBLY_NOT_FOUND_RETURNS_NULL), cComponents = 1)
[gle=0x80073712]
2023-02-01 11:39:30, Info                  CBS    Failed to EnumerateComponentDeployment, component: amd64_microsoft-windows-castlaunch_31bf3856ad364e35_10.0.17763.1697_none_6e35007aeb59a620 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2023-02-01 11:39:30, Info                  CBS    Failed to load component owners on component: amd64_microsoft-windows-castlaunch_31bf3856ad364e35_0.0.0.0_none_a0b89ac11a00889c, version: 10.0.17763.1697 [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2023-02-01 11:39:30, Info                  CBS    Failed to load current component state [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
2023-02-01 11:39:30, Info                  CBS    Failed to find or add the component family [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

Step 1. Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Step 2. Export CBS (Component Based Servicing) hive

Click on the Start button and type regedit
When you see regedit on the list, right-click on it and select Run as administrator.
When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
Code:
```
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
```
Once selected, click File > Export....
Change the Save as type: to Registry Hive Files (*.*).
Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
Right-click on the saved file and choose Send > Compressed (zipped) Folder.
Attach the .ZIP file to your next post.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

R1der · Feb 1, 2023

Here are the files, thanks.
COMPONENTS.zip and 1 more file

Maxstar · Feb 1, 2023

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, attempt to update again and let me know the result. If it fails attach a new copy of the CBS log(s).

R1der · Feb 1, 2023

Sorry, didnt work with the update.

Maxstar · Feb 1, 2023

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, attempt to update again and let me know the result. If it fails attach a new copy of the CBS log(s).

R1der · Feb 1, 2023

Sorry, still now luck.

Maxstar · Feb 1, 2023

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, attempt to update and let me know the result. If it fails attach a new copy of the CBS log(s).

R1der · Feb 6, 2023

Hi, here are the files, thanks!

Maxstar · Feb 6, 2023

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

Save any work you have open, and close all programs.
Download the attachment SFCFixScript.txt and save it to your desktop.
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

SFCFix will launch, let it complete.
Once done, a file will appear on your desktop, called SFCFix.txt.
Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, attempt to update and let me know the result. If it fails attach a new copy of the CBS log(s).

R1der · Feb 6, 2023

Hi, sorry, still failing.

Maxstar · Feb 6, 2023

Please run the steps in post #14 again, and attach the result of SFCFix.

R1der · Feb 6, 2023

Ok, yes, did that. Here is the result:

Maxstar · Feb 6, 2023

Great, please attempt to update again. If it fails attach a new copy of the CBS log(s).

R1der · Feb 6, 2023

Thanks.
Failed again unfortunately.

Maxstar · Feb 6, 2023

Please, attach a new copy of the COMPONENTS hive.

Upload your COMPONENTS hive.

Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

[SOLVED] W2019 server keeps failing with windows update error code (0x80073712)

Active member

Windows Update Moderator, Security Analyst

Active member

Windows Update Moderator, Security Analyst

Attachments

Active member

Attachments

Windows Update Moderator, Security Analyst

Active member

Windows Update Moderator, Security Analyst

Attachments

Active member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Active member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Active member

Attachments

Windows Update Moderator, Security Analyst

Attachments

Active member

Attachments

Windows Update Moderator, Security Analyst

Active member

Attachments

Windows Update Moderator, Security Analyst

Active member

Attachments

Windows Update Moderator, Security Analyst