[W10ProV1703b15063 x64] DPC tcpip and dxgkrnl

[ciochi]

Hi there, i've read the rules for posting, i hope to do this the right way. I've been experiencing random click from my monitor since ten days ago. I've done nothing unusual, just re-arranging my desk. Audio keeps clicking and when i play on ableton it randomly shortly freezes (i'll attach a video to explain this).

I first thought of a problem of my audio device or any usb cable, but i tried everything from changing usb cable, changing usb port, deleting and reinstalling the audio drivers, using a different audio device which works smoothly on my laptop, and no improvements.

Here's the requested files.

• Assembled by myself
• Desktop
• None
• Windows 10
• x64
• I dont know
• None, blank ssd.
• Full retail
• Most hardware just 4 months
• 4 months
• No
• Ryzen 7 1700
• D4 3200 16GB C16 Corsair Ven k2 [CMK16GX4M2B3200C16R] installed as suggested on manual in slot a2 and b2
• GTX 570
• AM4 MSI B350 TOMAHAWK Ryzen
• XFX XTR 550
• i dont know what it is
• avg free, malawarebytes, zone alarm firewall
• Nope
• Daemon tools lite
• Just the rams at 2933 mhz. I have ryzen master installed and msi afterburner.

Trace:
2017-10-06_mrze74jj | Files.fm.

View attachment dxdiag msinfo32.zip

That's my latencymon results:

_________________________________________________________________________________________________________
CONCLUSION
_________________________________________________________________________________________________________
Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. At least one detected problem appears to be network related. In case you are using a WLAN adapter, try disabling it to get better results. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:00:19 (h:mm:ss) on all processors.




_________________________________________________________________________________________________________
SYSTEM INFORMATION
_________________________________________________________________________________________________________
Computer name: DESKTOP-9VRHR3N
OS version: Windows 10 , 10.0, build: 15063 (x64)
Hardware: MS-7A34, Micro-Star International Co., Ltd., B350 TOMAHAWK (MS-7A34)
CPU: AuthenticAMD AMD Ryzen 7 1700 Eight-Core Processor
Logical processors: 16
Processor groups: 1
RAM: 16336 MB total




_________________________________________________________________________________________________________
CPU SPEED
_________________________________________________________________________________________________________
Reported CPU speed: 30 MHz


Note: reported execution times may be calculated based on a fixed reported CPU speed. Disable variable speed settings like Intel Speed Step and AMD Cool N Quiet in the BIOS setup for more accurate results.




_________________________________________________________________________________________________________
MEASURED INTERRUPT TO USER PROCESS LATENCIES
_________________________________________________________________________________________________________
The interrupt to process latency reflects the measured interval that a usermode process needed to respond to a hardware request from the moment the interrupt service routine started execution. This includes the scheduling and execution of a DPC routine, the signaling of an event and the waking up of a usermode thread from an idle wait state in response to that event.


Highest measured interrupt to process latency (µs): 7810,385334
Average measured interrupt to process latency (µs): 10,365484


Highest measured interrupt to DPC latency (µs): 7701,500057
Average measured interrupt to DPC latency (µs): 5,312039




_________________________________________________________________________________________________________
REPORTED ISRs
_________________________________________________________________________________________________________
Interrupt service routines are routines installed by the OS and device drivers that execute in response to a hardware interrupt signal.


Highest ISR routine execution time (µs): 68,220
Driver with highest ISR routine execution time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation


Highest reported total ISR routine time (%): 0,011468
Driver with highest ISR total time: dxgkrnl.sys - DirectX Graphics Kernel, Microsoft Corporation


Total time spent in ISRs (%) 0,016250


ISR count (execution time <250 µs): 17489
ISR count (execution time 250-500 µs): 0
ISR count (execution time 500-999 µs): 0
ISR count (execution time 1000-1999 µs): 0
ISR count (execution time 2000-3999 µs): 0
ISR count (execution time >=4000 µs): 0




_________________________________________________________________________________________________________
REPORTED DPCs
_________________________________________________________________________________________________________
DPC routines are part of the interrupt servicing dispatch mechanism and disable the possibility for a process to utilize the CPU while it is interrupted until the DPC has finished execution.


Highest DPC routine execution time (µs): 4799,070
Driver with highest DPC routine execution time: tcpip.sys - Driver TCP/IP, Microsoft Corporation


Highest reported total DPC routine time (%): 0,061583
Driver with highest DPC total execution time: Wdf01000.sys - Runtime framework driver modalità kernel, Microsoft Corporation


Total time spent in DPCs (%) 0,099275


DPC count (execution time <250 µs): 22227
DPC count (execution time 250-500 µs): 0
DPC count (execution time 500-999 µs): 2
DPC count (execution time 1000-1999 µs): 0
DPC count (execution time 2000-3999 µs): 3
DPC count (execution time >=4000 µs): 0






Any help?

 

[ciochi]

Re: [W10v1703b15063 x64] DPC tcpip and dxgkrnl

I may have solved the issue. I've opened the bios to check rams at 2933 (they were not, i've recently updated the bios and it restored defaults) and there was an hd audio controller option enabled. I'll run some tests. Anyway any answer will be appreciated.

 

[xilolee]

Re: [W10v1703b15063 x64] DPC tcpip and dxgkrnl

Hi ciochi. :welcome:


Always glad when someone solves his own problem (less job by me/us ).
What was the value set? And what value are you setting for your ram?

 

[ciochi]

Re: [W10v1703b15063 x64] DPC tcpip and dxgkrnl

Hi ciochi. :welcome:


Always glad when someone solves his own problem (less job by me/us ).
What was the value set? And what value are you setting for your ram?

The rams are set to 2933 mhz. I cannot post with higher values. There's to be said I'm pretty noob at overclocking, I did not manage to get cpu clock at stable 3.8 Ghz, thus I kept cpu at default.

That was not a value. In main screen of tomahawk bios I had enabled HD audio controller and that I guess caused some conflict, although until now I have not experienced any problem. I'll make some tests though, I don't trust easy solutions.

 

[Digerati]

Always glad when someone solves his own problem

AND takes the time to come back and report what they found so others (now and in the future) might benefit too! :thumbsup2:

I don't trust easy solutions.

But they (and the obvious) are often the best solutions. "If it ain't broke, don't fix it!" applies.

I've been experiencing random click from my monitor since ten days ago.

Just to make sure everyone is on the same page, "monitors" (unless they have built-in speakers) should never be making any noise. "Clicking" from a monitor would suggest a "mechanical" noise, such as a mechanical relay changing contact positions to change modes (such as sleep/wake mode, resolutions, or digital to analog mode).

So when you say "monitor", I am going to assume you really meant the clicking sounds were coming out of your speakers.

 

[ciochi]

Just to make sure everyone is on the same page, "monitors" (unless they have built-in speakers) should never be making any noise. "Clicking" from a monitor would suggest a "mechanical" noise, such as a mechanical relay changing contact positions to change modes (such as sleep/wake mode, resolutions, or digital to analog mode).

So when you say "monitor", I am going to assume you really meant the clicking sounds were coming out of your speakers.

Yeah, of course i'm speaking of audio speakers,aka studio monitors, my fault i didnt explain it better.

 

[ciochi]

It is still lagging a bit. Not that much as previous, anyway some clicks and pops whenever I interact with the mouse while audio is streaming.
Any help?

 

[Digerati]

Yeah, of course i'm speaking of audio speakers,aka studio monitors, my fault i didnt explain it better.

You explained it fine - it is just some folks don't have a good grasp of the terminologies and get confused. Or the problems and/or symptoms are not obviously defined. That's why I just wanted to make sure we were all on the same page.

 

[xilolee]

Indeed I thought monitor was an error. :noidea:

To clean the interior of your machine and its components (short list... If you need more information, google is your friend):

• If you're not handy when handling electrical components, ask it to a friend of yours or bring your machine to the Computer Repair Workshop (they won't do it for free, as you know...).
• If you have a laptop: it could be difficult to open it. See previous point.
• Unplug the machine from the mains (and remove the battery from the laptop).
• "Touch bare metal of the case interior before reaching in" (I quoted Digerati, given that his English is better than mine :smile9:).
• "Never, as in NEVER EVER, touch the electrical contacts of the RAM sticks" or every other contacts (I quoted Digerati).
• You can use brushes, vacuum cleaners, hair dryers, Compressed Air Dusters, to remove the dust (gently and carefully).
• You shouldn't spin too much the fans: keep them blocked.
• Check How to Remove & Apply Thermal Paste on CPU - YouTube (click) about thermal paste or thermal compound.
  But be careful: there's the risk to bend the cpu socket pins.
• :shame2: Don't open the PSU! Death danger! :shame2:
  Don't try to open the PSU (power supply unit) to clean it: it could be dangerous given that capacitors , inside it, still hold voltage (aka potential difference, electric tension).
  Thegnomesdidit said (here (click)): "a lot of PSU's i've taken apart in the past few years have a drain resistor wired in parallel to the capacitors that discharges them to safe levels within a few minutes. I would advise however, that whenever you open up any equipment that is mains powered, you assume the capacitors hold a charge".
  Hence, be always very careful with it, if you open it.

 

[ciochi]

Indeed I thought monitor was an error. :noidea:

To clean the interior of your machine and its components (short list... If you need more information, google is your friend):

• If you're not handy when handling electrical components, ask it to a friend of yours or bring your machine to the Computer Repair Workshop (they won't do it for free, as you know...).
• If you have a laptop: it could be difficult to open it. See previous point.
• Unplug the machine from the mains (and remove the battery from the laptop).
• "Touch bare metal of the case interior before reaching in" (I quoted Digerati, given that his English is better than mine :smile9:).
• "Never, as in NEVER EVER, touch the electrical contacts of the RAM sticks" or every other contacts (I quoted Digerati).
• You can use brushes, vacuum cleaners, hair dryers, Compressed Air Dusters, to remove the dust (gently and carefully).
• You shouldn't spin too much the fans: keep them blocked.
• Check How to Remove & Apply Thermal Paste on CPU - YouTube (click) about thermal paste or thermal compound.
  But be careful: there's the risk to bend the cpu socket pins.
• :shame2: Don't open the PSU! Death danger! :shame2:
  Don't try to open the PSU (power supply unit) to clean it: it could be dangerous given that capacitors , inside it, still hold voltage (aka potential difference, electric tension).
  Thegnomesdidit said (here (click)): "a lot of PSU's i've taken apart in the past few years have a drain resistor wired in parallel to the capacitors that discharges them to safe levels within a few minutes. I would advise however, that whenever you open up any equipment that is mains powered, you assume the capacitors hold a charge".
  Hence, be always very careful with it, if you open it.

Why do you think i need to clean the components? I assembled the pc at 20th of july (I rechecked the buying date), there's no way dust or thermal paste is missing in less than 3 months.I began to click again. I told you i didnt trust easy solutions.

 

[xilolee]

there's no way dust or thermal paste is missing in less than 3 months.

I agree: dust is never missing. :r1:

Found processes:
kms-r@1n.exe c:\windows\kms-r@1n.exe 25,50 KB (26.112 Byte) 21/07/2017 11:53
kms-r@1nhook.exe c:\windows\kms-r@1nhook.exe 5,00 KB (5.120 Byte) 21/07/2017 11:53

Found modules:
kms-r@1n
KMS-R@1nHook
KMS-R@1nHook c:\windows\kms-r@1nhook.dll 4,00 KB (4.096 Byte) 21/07/2017 11:53

Found services:
KMS-R@1n Running Automatic c:\windows\kms-r@1n.exe

Do AVG and MBAM say anything about it?

 

[ciochi]

there's no way dust or thermal paste is missing in less than 3 months.

I agree: dust is never missing. :r1:

Found processes:
kms-r@1n.exe c:\windows\kms-r@1n.exe 25,50 KB (26.112 Byte) 21/07/2017 11:53
kms-r@1nhook.exe c:\windows\kms-r@1nhook.exe 5,00 KB (5.120 Byte) 21/07/2017 11:53

Found modules:
kms-r@1n
KMS-R@1nHook
KMS-R@1nHook c:\windows\kms-r@1nhook.dll 4,00 KB (4.096 Byte) 21/07/2017 11:53

Found services:
KMS-R@1n Running Automatic c:\windows\kms-r@1n.exe

Do AVG and MBAM say anything about id?

Hmm, where should i look? I looked at quarantine of both and i found nothing about that.

 

[xilolee]

It seems those files identify a crack for activating windows.

If you shouldn't be aware/conscious of it, I suggest you a full scan with your antivirus and antimalware.
By the way, it is better (faster and more secure) to use an antivirus offline (example: kaspersky rescue cd, that's free).

If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).

 

[ciochi]

It seems those files identify a crack for activating windows.

If you shouldn't be aware/conscious of it, I suggest you a full scan with your antivirus and antimalware.
By the way, it is better (faster and more secure) to use an antivirus offline (example: kaspersky rescue cd, that's free).

If instead you should be aware/conscious of it, you should also be aware that in public (and serious) forums it isn't allowed to help (nor trying to help ) someone who activated software with cracks (or similar tools, however they are called).

Ouch, I did not know it was not original. I gave everything to someone else to be assembled and I assumed he used an original software.
Now this is annoying, I suppose I have to format the drive to solve the license issue and that suppose a lot of copying files, right? Well maybe a format would also solve the issues.

 

[Digerati]

I gave everything to someone else to be assembled and I assumed he used an original software.

In that case, as the "System Builder" he was required by the OEM/System Builder license to provide you with the necessary licensing keys (and if applicable, the installation media). Did he charge you for a OS?

there's no way... ...thermal paste is missing in less than three months.

As a side comment, there's no way TIM (thermal interface material) can go missing - regardless how much time as elapsed. It would have to be physically removed. And for the record, TIM never ever needs to be replaced just because x amount of time has elapsed. TIM will easily last 5, 10, 15 years or even longer AS LONG AS the cured bond between the mating surfaces is not broken.

If regular replacement was needed, TIM makers, CPU/GPU makers, heatsink makers, motherboard makers, computer makers, would all recommend it. But NOT ONE does. It is true that the efficiency of the TIM will degrade a "few" degrees over time, but the fact is, if you need the "few" degrees a fresh application of new TIM may provide to prevent thermal/overheat issues, you have bigger problems than old TIM.

And note even if your TIM dries out, the solids that remain behind are still occupying the microscopic pits and valleys of the mating surfaces doing their job. The only reason TIM comes in a paste or liquid form is to make it pliable so it can be squeezed out of the tube and spread thinly and evenly across the processor die.

The Heatsink Guide:

...there is no reason to replace dried thermal compound.

 

[ciochi]

Not really, it was a friend of mine.
I know Tim is not gonna miss. I meant that it wasn't possible to be exhausted since cpu is brand new.

 

[Digerati]

Not really, it was a friend of mine.

That does not mean he did everything by the book. In fact, as a friend, he might have been trying to save you some money. Nevertheless, as the "System Builder", when he installed the OS, that made him obligated to comply with the terms of the license agreement for him, and consequently you, to be 100% legal.

 

[ciochi]

Not really, it was a friend of mine.

That does not mean he did everything by the book. In fact, as a friend, he might have been trying to save you some money. Nevertheless, as the "System Builder", when he installed the OS, that made him obligated to comply with the terms of the license agreement for him, and consequently you, to be 100% legal.

Yeah, I supposed so. Nevertheless, as by now we know I have that crack installed, I have to fix it with legal OS, thus formatting the drive I guess, which may also solve the problem, no?

 

[Digerati]

I know Tim is not gonna miss. I meant that it wasn't possible to be exhausted since cpu is brand new.

Not sure what you mean by "be exhausted". TIM does not evaporate, go away, or go bad over time once properly applied. If it was properly applied in the first place, if the heat sink was properly mounted and secured, and if the cured bond was not broken, TIM will last basically forever - that is, the rest of the computer will die first. Of course any time the heat sink is remove, the old TIM needs be thoroughly cleaned off the mating surfaces and a fresh new layer of TIM needs to be applied - as you should never re-use TIM.

Since it appears the computer worked fine for the first few months, it would seem the TIM was properly applied in the first place. :) So no worries there.

 

[Spectrum]

From the trace, I see that ndis.sys the generic driver for your NIC was slamming all your CPUs for a brief period.

You may want to ensure your network driver is up to date. Here's a link to Realtek's download page.

Attached is the image of WPA showing the DPC spike by ndis.sys.