VIDEO_TDR_FAILURE BSOD

deuskopo · Oct 10, 2013

Hello,

I am having problems with my laptop (GT70-0ND 444US purchased May 2013) for the past few days. When gaming, after a few moments, it crashes.

I followed the instructions for posting, and here's the output
View attachment 5533

OS: Windows 8 x64 OEM
As an attempt to solve this problem I have reinstalled OS last week via PC settings -> General -> Remove everything and reinstall Windows

CPU: Intel(R) Core(TM) i7-3630QM
GPU: nVIDIA GeForce GTX675M
MotherBoard: MS 1762

Thank you in advanced!
D

jcgriff2 · Oct 10, 2013

Hi -

NVIDIA video driver named as probable cause in 3 of the 4 dumps -

Code:

nvlddmkm.sys            Thu Sep 12 01:16:00 2013 (52314E10)

http://sysnative.com/drivers/driver.php?id=nvlddmkm.sys

The other dump named USB related Windows Driver. Further interrogation shows Bluetooth:

Code:

3: kd> !irp fffffa800c8ecbd0
Irp is active with 12 stacks 8 is current (= 0xfffffa800c8ece98)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 <...>

 [ 16, 2]   0 e1 fffffa800e5accc0 00000000 fffff803ecac6a70-fffffa801204e090 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\iBtFltCoex.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iBtFltCoex.sys
*** ERROR: Module load completed but symbols could not be loaded for iBtFltCoex.sys
 \Driver\ibtfltcoex    nt!IopUnloadSafeCompletion
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800eb2cc70 00000000 fffff88008671910-00000000 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\btmhsf.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for btmhsf.sys
*** ERROR: Module load completed but symbols could not be loaded for btmhsf.sys
 \Driver\btmhsf    bthport!DevicePowerUpComplete
            Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 fffffa800ebe4590 00000000 fffff803ecb42830-fffffa8011c7bdf0 Success Error Cancel pending
           \Driver\BTHUSB    nt!PopRequestCompletion
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8011c7bdf0    

            Args: 00000000 00000000 00000000 00000000

Code:

iBtFltCoex.sys          Tue Jul 24 06:03:05 2012 (500E72D9)
btmhsf.sys              Wed Aug 29 00:21:50 2012 (503D98DE)

Check for driver updates -
http://sysnative.com/drivers/driver.php?id=iBtFltCoex.sys
http://sysnative.com/drivers/driver.php?id=btmhsf.sys

Regards. . .

jcgriff2

`

BSOD SUMMARY

Code:


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\101013-106296-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Thu Oct 10 17:14:49.826 2013 (UTC - 4:00)
System Uptime: 0 days 2:23:06.571
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f0f50 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`145fc010 fffff880`05ddaf50 ffffffff`c000009a 00000000`00000004
BiosVersion = E1762IMS.50X
BiosReleaseDate = 01/21/2013
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = GT70
MaxSpeed:     2400
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\100913-16890-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Wed Oct  9 13:03:55.114 2013 (UTC - 4:00)
System Uptime: 0 days 1:27:55.879
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f0f50 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`12e99010 fffff880`06b23f50 ffffffff`c000009a 00000000`00000004
BiosVersion = E1762IMS.50X
BiosReleaseDate = 01/21/2013
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = GT70
MaxSpeed:     2400
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\100913-19843-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Wed Oct  9 11:35:23.303 2013 (UTC - 4:00)
System Uptime: 0 days 0:04:00.067
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x9F_3_ACPI_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`0eafb060 fffff880`02c9e7f0 fffffa80`0c8ecbd0
BiosVersion = E1762IMS.50X
BiosReleaseDate = 01/21/2013
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = GT70
MaxSpeed:     2400
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\100913-20187-01.dmp]
Built by: 9200.16628.amd64fre.win8_gdr.130531-1504
Debug session time: Wed Oct  9 11:30:49.076 2013 (UTC - 4:00)
System Uptime: 0 days 0:07:04.843
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+8f0f50 )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x116_IMAGE_nvlddmkm.sys
Bugcheck code 00000116
Arguments fffffa80`0c8f24d0 fffff880`05be9f50 ffffffff`c000009a 00000000`00000004
BiosVersion = E1762IMS.50X
BiosReleaseDate = 01/21/2013
SystemManufacturer = Micro-Star International Co., Ltd.
SystemProductName = GT70
MaxSpeed:     2400
CurrentSpeed: 2395
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
     
             
       J. C. Griffith, Microsoft MVP (jcgriff2)   
             
           http://mvp.microsoft.com/en-us/mvp/John%20C.%20Griffith-4025562   
           www.sysnative.com
             
           www.jcgriff2.com 

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨

deuskopo · Oct 10, 2013

Ok

I have installed the latest nVIDIA driver (I chose clean install). I also updated the drivers for the bluetooth and wifi. What should I do next?

Thanks,
D

Patrick · Oct 10, 2013

Hi,

Your next step is use the system as you would regularly and update us with good news or bad!

Regards,

Patrick

deuskopo · Oct 11, 2013

Hello,

Sorry for the very late response since I had to go to work.

Anyway, before leaving I've tried to use the laptop and play a game, but after 10 (or so) minutes, it crashed again. I have re-run the app and the perfmon, and I have attached the result.

Cheers,
D

View attachment Windows7_Vista_jcgriff2.zip

Patrick · Oct 11, 2013

Hi,

It's still a *116.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

Norton removal tool - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

Regards,

Patrick

deuskopo · Oct 13, 2013

Hi,

I tried opening Windows Defender (via Action Center), but it only opens windows explorer (C:\WINDOWS\system32).

D

jcgriff2 · Oct 13, 2013

Please run through these steps - https://www.sysnative.com/forums/wi...urity-essentials-windows-7-windows-vista.html

Regards. . .

jcgriff2

deuskopo · Oct 13, 2013

Patrick said:
Hi,

It's still a *116.

Ensure you have the latest video card drivers. If you are already on the latest video card drivers, uninstall and install a version or a few versions behind the latest to ensure it's not a latest driver only issue. If you have already experimented with the latest video card driver and many previous versions, please give the beta driver for your card a try.

Remove and replace Norton with Windows 8's built-in Windows Defender for temporary troubleshooting purposes:

Norton removal tool - https://support.norton.com/sp/en/us/home/current/solutions/kb20080710133834EN_EndUserProfile_en_us;jsessionid=841A6D40BA6872C47697C6C6B19C8E11.4?entsrc=redirect_pubweb&pvid=f-home

Regards,

Patrick

~~First of all, sorry for the double post~~

I have updated to the latest beta version as I have tried many previous versions as you said. Like before, after 10-20 minutes of gaming the laptop crashes into the same BSOD.

Also as said in the last post, I am unable to open Windows Defender. When I tried opening it via Action Center, it just redirects me to system32 folder. But I think I succesfully removed Norton as per your instruction.

Here is the attached output folder. View attachment Windows7_Vista_jcgriff2 (2).zip

Thank you very much,
D

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VIDEO_TDR_FAILURE BSOD

deuskopo

Member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

deuskopo

Member

Patrick

Sysnative Staff

deuskopo

Member

Patrick

Sysnative Staff

deuskopo

Member

jcgriff2

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

deuskopo

Member

VIDEO_TDR_FAILURE BSOD

Member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Member

Sysnative Staff

Member

Sysnative Staff

Member

Co-Founder / AdminBSOD Instructor/ExpertMicrosoft MVP (Ret.)

Member

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)

Co-Founder / Admin
BSOD Instructor/Expert
Microsoft MVP (Ret.)