Very high Latency

K

Kaya

Active member
Joined
Oct 20, 2018
Posts
33
I have audio cracking and everything laggs also the monitor frezzes for a second

I let Latencymon run for 10 minutes.

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my pc specs:

Motherboard: Msi x370 pro carbon
GPU: Msi gtx 1060 6gb gaming x
CPU: Amd ryzen 5 2600
SSD: 250GB Samsung 860
HDD: 1000GB Toshiba
500 Watt be quiet! Pure Power 10 Non-Modular 80+ Silver

Im running on windows 10

my bios is also the newest
 
Hi Kaya,

How often do the audio glitches and freezing occur? Did it take 10 minutes for LatencyMon to finally register that high of a DPC processing time from the storage driver or is it constantly happening?
 
Are your drive(s) set to go to sleep after a certain amount of inactivity?
 
Power & Sleep -> Additional power settings -> Change plan settings -> Change advanced power settings should get you to a dialog where you can check and change sleep settings for the hard disks.
 
We could try capturing a trace using the built-in Windows 10 wpr command. You'd start it, let it run in the background using the system as you normally would until the glitch happened, and then stop wpr to save the trace to a file.

To do so, open a command prompt with administrator privileges. Then run the command:
Code: 
[LEFT][COLOR=#222222][FONT=Verdana]wpr -start [/FONT][/COLOR][FONT=Verdana][COLOR=#222222][FONT=Verdana]GeneralProfile[/FONT][/COLOR][/FONT][/LEFT]

Leave the command window open while you use the computer and when the glitch happens switch back to the command window and run:
Code: 
wpr -stop d:\general.etl

We'd then need to try and analyze the general.etl file so you'd need to make it available. They can get rather large so you'd want to zip the file and make it available via a cloud drive or file sharing service if you'd like us to look at it.
 
The command console needs to be started with Administrator privileges. Assuming you're using the Start menu you'd need to right-click the Command Prompt icon and select "Run as administrator".
 
The problem also appears when i start programs like CrystalDiskInfo

But my hardware is not broken or?
 
Have you used Samsung Magician to check the health of your SSD and also for firmware updates? There is definitely something odd going on with storport.sys but I can't tell which drive, yet.
 
Samsung Magician shows that my ssd is okay

The screenshot is german but everything is Well
also the firmware version is the newest


but i get the error VID 1022 at system Compatibility
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It also looks like you have plenty of free space on the system drive.

Please run the Sysnative BSOD Collection App and post the zip it creates. It might have clues in the event logs collected.

You mentioned that you can recreate the issue by running CrystalDiskInfo. It might be worth disconnecting the Toshiba HDD temporarily to see if the glitch stops when the Toshiba is out of the equation.​

I don't think Toshiba has a disk testing utility but I've usually been able to use Seagate SeaTools for Windows on Toshiba drives. If you haven't done so already, please do a long test of your Toshiba HDD using SeaTools if that seems appropriate based on the above.
 
Making notes, really, but for anyone interested - in the attached screenshot I've zoomed into the glitch. The graphs show that core 0 was stuck at DPC level for around 100 milliseconds while trying to process RaidpAdapterTimerDpcRoutine DPC(s). 10 milliseconds is enough to cause a noticeable audio glitch.

They also show all the other cores basically doing nothing that entire time. They all seem to be more or less waiting for core 0 to finish the DPCs.

2018-10-22.jpg
 

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