[SOLVED] USB WIFI adapter seems to disconnect occasionally

Han Solo · Nov 13, 2019

I have Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter for a WIFI adapter model # EP-AC1635. Lately it seems to be disconnecting intermittently. Also I haven't been able to get any updates when I run filehippo app manager because of a communication failure error. It might be related. Lastly I was searching online about this problem and I decided to run MiniToolBox and I am not sure if I should post the report that was generated. TIA.

Sysnative Windows Update · Nov 13, 2019

Hi!

What operating system are you running?

Han Solo · Nov 13, 2019

Windows 7 Ultimate Serice Pack 1.

Sysnative Windows Update · Nov 14, 2019

Did you try a different driver or moving it closer to the router?

Han Solo · Nov 14, 2019

I think I installed it 10/20/2019. When I did that I saw that the drivers installed looked old (2015) so I installed some generic drivers from realtek (2017). Afterwards I started having the aforementioned problems so I used revo uninstaller to uninstall and the reinstall the drivers and the utility that came with the CD. Although it seems I am still having issues.

Sysnative Windows Update · Nov 14, 2019

How far is it from the router?

Han Solo · Nov 14, 2019

It is about 15 feet away from the router with all wall in between.

Sysnative Windows Update · Nov 14, 2019

Try using it in the same room to see if it makes a difference.

jcgriff2 · Nov 16, 2019

Han Solo said:
Realtek RTL8811AU

I found this Realtek software/driver for that exact model dated 9-7-2018 - RTL8811AU Software - REALTEK

Install that and see what happens.

Regards. . .

jcgriff2

Han Solo · Nov 24, 2019

softwaremaniac said:
Did you try a different driver or moving it closer to the router?

OK. So I finally got around to taking the PC to the room where the router (it took some doing) is located and it starts the same way. The one thing I forgot to mention is that when the PC starts the connection to my network states that there is "limited" access. There is essentially no connection for about a minute and then there is full access to the 5G network. This PC is using a Foxconn 2ABF and all USB ports are 2.0. The PC has a built in 802.11n Wireless LAN Card and Ethernet. I have disabled the drivers for both, thinking that the wireless adapter may work better without them. I also purchased the USB wireless adapter because it works on 805.11ac thinking it would make for a better connection to the 5G. I have tried connecting to the 5G with the Wireless LAN card but it never did.

Han Solo · Nov 24, 2019

jcgriff2 said:
I found this Realtek software/driver for that exact model dated 9-7-2018 - RTL8811AU Software - REALTEK

Install that and see what happens.

Regards. . .

jcgriff2

Those are the same drivers I mention in my first post. I think I got the same results when I used the drivers that came with the installation kit.

Sysnative Windows Update · Nov 25, 2019

Have you talked to your ISP about the issue?

jcgriff2 · Nov 25, 2019

Run this app so that we can see driver info and signal strength.

https://www.sysnative.com/apps/netsh_lan_wlan_04-24-09__jcgriff2__.exe

Download and save to Desktop (or other folder). RIGHT-click on the app, select "Run as Administrator".

It will take <10 seconds to run.

Two Notepads will open upon completion.

Save the two text files and attach them to your next post.

Regards. . .

jcgriff2

p.s. The results of the app on my system -

Rich (BB code):

Interface name: Wi-Fi

 Driver : Intel(R) Dual Band Wireless-AC 3160
Vendor : Intel Corporation
Provider : Intel
Date : 4/29/2019
Version : 18.33.17.1
INF file : C:\Windows\INF\oem29.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [00]
IHV extensibility DLL path: C:\Windows\System32\IWMSSvc.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

Rich (BB code):

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 3160
GUID : eeb2bd5a-055e-49ad-86a8-cc361e7248d7
Physical address : a0:88:69:15:d4:07
State : connected
SSID : mercury_5G
BSSID : 00:a4:23:fd:c3:88
Network type : Infrastructure
Signal : 99% 
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 157
Receive rate (Mbps) : 433.3
Transmit rate (Mbps) : 433.3
Profile : mercury_5G

Han Solo · Nov 25, 2019

*********************************************************************
*************************************************************
************************* E O J **************************
************************* E O J **************************
*********************************************************************
******* B E G I N *** N E T W O R K ** I N F O *********************************************************
******* B E G I N *** N E T W O R K ** I N F O *********************************************************
*********************************************************************
*********************************************************************
************************* WIFI WLAN NETSH WLAN SHOW ALL **************************
************************* WIFI WLAN NETSH WLAN SHOW ALL **************************
Wireless System Information Summary
(Time: 11/25/2019 9:32:08 AM Eastern Standard Time)

=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

Interface name: Wireless Network Connection 2

Driver : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 5/15/2015
Version : 1027.6.417.2015
INF file : C:\Windows\INF\oem57.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11n 802.11b 802.11g 802.11a
FIPS 140-2 mode supported : No
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Shared WEP-40bit
Open WEP-104bit
Shared WEP-104bit
Open WEP
Shared WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV service present : Yes
IHV adapter OUI : [00 e0 4c], type: [00]
IHV extensibility DLL path: C:\Windows\system32\Rtlihvs.dll
IHV UI extensibility ClSID: {6c2a8cca-b2a2-4d81-a3b2-4e15f445c312}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:

Name : Wireless Network Connection 2
Description : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
GUID : bf0abbc0-88f4-403c-b7ba-108c549f8c42
Physical address : e8:4e:06:73:d5:13
State : connected
SSID : FiOS-E35HY
BSSID : 48:5d:36:a7:c7:5a
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 149
Receive rate (Mbps) : 325
Transmit rate (Mbps) : 325
Signal : 73%
Profile : FiOS-E35HY

Hosted network status : Not available

=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================

Hosted network settings
-----------------------
Mode : Disallowed
SSID name : "VirtualNetworkName"
Max number of clients : 100
Authentication : WPA2-Personal
Cipher : CCMP

Hosted network status
---------------------
Status : Not available

=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================

Wireless LAN settings
---------------------
Show blocked networks in visible network list: No

Only use GP profiles on GP-configured networks: No

Hosted network mode allowed in WLAN service: No

Allow shared user credentials for network authentication: Yes

Block period: Not Configured.

Auto configuration logic is enabled on interface "Wireless Network Connection 2"

=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================

Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>

=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================

Everyone is allowed to create all user profiles.

=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================

Profiles on interface Wireless Network Connection 2:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : FiOS-E35HY
All User Profile : FiOS-E35HY-5G

=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================

Profile FiOS-E35HY on interface Wireless Network Connection 2:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : FiOS-E35HY
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "FiOS-E35HY"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Security key : Present

Profile FiOS-E35HY-5G on interface Wireless Network Connection 2:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : FiOS-E35HY-5G
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "FiOS-E35HY-5G"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Security key : Present

=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================

Interface name : Wireless Network Connection 2
There are 12 networks currently visible.

SSID 1 : Henrea
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:0f:99:a4:81:02
Signal : 100%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : Henrea-5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:0f:99:a4:81:03
Signal : 100%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 3 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 6e:56:97:65:4d:b8
Signal : 100%
Radio type : 802.11n
Channel : 44
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 4e:ef:c0:93:56:39
Signal : 72%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 4 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 4a:5d:36:a7:c7:5b
Signal : 88%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 4a:5d:36:29:b0:f5
Signal : 58%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 3 : 4a:5d:36:83:eb:a5
Signal : 56%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 5 : FiOS-E35HY
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:a7:c7:5a
Signal : 84%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 48:5d:36:a7:c7:5c
Signal : 64%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 2e:d9:74:c2:02:c2
Signal : 64%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 7 : FiOS-CAAO3
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:29:b0:f6
Signal : 62%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 8 : Marven's Internet
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : f4:f2:6d:cd:32:8e
Signal : 62%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 9 : FiOS-CAAO3-5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:29:b0:f4
Signal : 58%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 10 : 3rd EYE
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:83:eb:a4
Signal : 56%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 11 : DIRECT-15-HP OfficeJet Pro 6960
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 40:b0:34:74:19:16
Signal : 56%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 12 : Avenuez
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 40:49:0f:c5:5d:52
Signal : 48%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

************************* LAN NETSH INTERFACES **************************
************************* LAN NETSH INTERFACES **************************

The Wired AutoConfig Service (dot3svc) is not running.

************************* LAN NETSH PROFILES **************************
************************* LAN NETSH PROFILES **************************

The Wired AutoConfig Service (dot3svc) is not running.

************************* LAN NETSH SETTINGS **************************
************************* LAN NETSH SETTINGS **************************

The Wired AutoConfig Service (dot3svc) is not running.

*********************************************************************
Mon 11/25/2019 9:32:08.77 jcgriff2
Mon 11/25/2019 9:32:08.79 jcgriff2
************************* E O J **************************
************************* E O J **************************
************************* E O J **************************
Mon 11/25/2019 9:32:08.83

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Han Solo · Nov 25, 2019

Windows IP Configuration

Host Name . . . . . . . . . . . . : -PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : fios-router.home

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
Physical Address. . . . . . . . . : E8-4E-06-73-D5-13
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a58a:2581:5ef4:a5fd%22(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.236(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 25, 2019 9:21:16 AM
Lease Expires . . . . . . . . . . : Tuesday, November 26, 2019 9:21:16 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 401100294
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-56-9F-9F-74-DE-2B-D8-0A-F1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.fios-router.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Mon 11/25/2019 9:32:09.16

Han Solo · Dec 29, 2019

Well I have upgraded my Windows 7 Ultimate PC to Windows 10 Pro. The adapter seems to connect faster now as far as I can see with Win 10. So it was all very strange. It works better with Win 10 even though the adapter was advertised as being Windows 7 compliant. I guess this is solved.

Sysnative Windows Update · Dec 29, 2019

Thanks for letting us know.

TacTiKaLCLMR · Feb 23, 2021

I'm having problems with it on Windows 10 currently.

x BlueRobot · Feb 24, 2021

TacTiKaLCLMR said:
I'm having problems with it on Windows 10 currently.

@TacTiKaLCLMR Please create your own thread and someone will gladly assist you.

[SOLVED] USB WIFI adapter seems to disconnect occasionally

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