[SOLVED] USB WIFI adapter seems to disconnect occasionally

Han Solo · Nov 13, 2019

I have Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter for a WIFI adapter model # EP-AC1635. Lately it seems to be disconnecting intermittently. Also I haven't been able to get any updates when I run filehippo app manager because of a communication failure error. It might be related. Lastly I was searching online about this problem and I decided to run MiniToolBox and I am not sure if I should post the report that was generated. TIA.

softwaremaniac · Nov 13, 2019

Hi!

What operating system are you running?

Han Solo · Nov 13, 2019

Windows 7 Ultimate Serice Pack 1.

softwaremaniac · Nov 14, 2019

Did you try a different driver or moving it closer to the router?

Han Solo · Nov 14, 2019

I think I installed it 10/20/2019. When I did that I saw that the drivers installed looked old (2015) so I installed some generic drivers from realtek (2017). Afterwards I started having the aforementioned problems so I used revo uninstaller to uninstall and the reinstall the drivers and the utility that came with the CD. Although it seems I am still having issues.

softwaremaniac · Nov 14, 2019

How far is it from the router?

Han Solo · Nov 14, 2019

It is about 15 feet away from the router with all wall in between.

softwaremaniac · Nov 14, 2019

Try using it in the same room to see if it makes a difference.

jcgriff2 · Nov 16, 2019

Han Solo said:
Realtek RTL8811AU

I found this Realtek software/driver for that exact model dated 9-7-2018 - RTL8811AU Software - REALTEK

Install that and see what happens.

Regards. . .

jcgriff2

Han Solo · Nov 24, 2019

softwaremaniac said:
Did you try a different driver or moving it closer to the router?

OK. So I finally got around to taking the PC to the room where the router (it took some doing) is located and it starts the same way. The one thing I forgot to mention is that when the PC starts the connection to my network states that there is "limited" access. There is essentially no connection for about a minute and then there is full access to the 5G network. This PC is using a Foxconn 2ABF and all USB ports are 2.0. The PC has a built in 802.11n Wireless LAN Card and Ethernet. I have disabled the drivers for both, thinking that the wireless adapter may work better without them. I also purchased the USB wireless adapter because it works on 805.11ac thinking it would make for a better connection to the 5G. I have tried connecting to the 5G with the Wireless LAN card but it never did.

Han Solo · Nov 24, 2019

jcgriff2 said:
I found this Realtek software/driver for that exact model dated 9-7-2018 - RTL8811AU Software - REALTEK

Install that and see what happens.

Regards. . .

jcgriff2

Those are the same drivers I mention in my first post. I think I got the same results when I used the drivers that came with the installation kit.

softwaremaniac · Nov 25, 2019

Have you talked to your ISP about the issue?

jcgriff2 · Nov 25, 2019

Run this app so that we can see driver info and signal strength.

https://www.sysnative.com/apps/netsh_lan_wlan_04-24-09__jcgriff2__.exe

Download and save to Desktop (or other folder). RIGHT-click on the app, select "Run as Administrator".

It will take <10 seconds to run.

Two Notepads will open upon completion.

Save the two text files and attach them to your next post.

Regards. . .

jcgriff2

p.s. The results of the app on my system -

Rich (BB code):

Interface name: Wi-Fi

 Driver : Intel(R) Dual Band Wireless-AC 3160
Vendor : Intel Corporation
Provider : Intel
Date : 4/29/2019
Version : 18.33.17.1
INF file : C:\Windows\INF\oem29.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11b 802.11g 802.11n 802.11a 802.11ac
FIPS 140-2 mode supported : Yes
802.11w Management Frame Protection supported : Yes
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA-Enterprise TKIP
WPA-Enterprise CCMP
WPA-Personal TKIP
WPA-Personal CCMP
WPA2-Enterprise TKIP
WPA2-Enterprise CCMP
WPA2-Personal TKIP
WPA2-Personal CCMP
Open Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV service present : Yes
IHV adapter OUI : [00 80 86], type: [00]
IHV extensibility DLL path: C:\Windows\System32\IWMSSvc.dll
IHV UI extensibility ClSID: {1bf6cb2d-2ae0-4879-a7aa-a75834fbd0e3}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

Rich (BB code):

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================


There is 1 interface on the system:

Name : Wi-Fi
Description : Intel(R) Dual Band Wireless-AC 3160
GUID : eeb2bd5a-055e-49ad-86a8-cc361e7248d7
Physical address : a0:88:69:15:d4:07
State : connected
SSID : mercury_5G
BSSID : 00:a4:23:fd:c3:88
Network type : Infrastructure
Signal : 99% 
Radio type : 802.11ac
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 157
Receive rate (Mbps) : 433.3
Transmit rate (Mbps) : 433.3
Profile : mercury_5G

Han Solo · Nov 25, 2019

*********************************************************************
*************************************************************
************************* E O J **************************
************************* E O J **************************
*********************************************************************
******* B E G I N *** N E T W O R K ** I N F O *********************************************************
******* B E G I N *** N E T W O R K ** I N F O *********************************************************
*********************************************************************
*********************************************************************
************************* WIFI WLAN NETSH WLAN SHOW ALL **************************
************************* WIFI WLAN NETSH WLAN SHOW ALL **************************
Wireless System Information Summary
(Time: 11/25/2019 9:32:08 AM Eastern Standard Time)

=======================================================================
============================== SHOW DRIVERS ===========================
=======================================================================

Interface name: Wireless Network Connection 2

Driver : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
Vendor : Realtek Semiconductor Corp.
Provider : Realtek Semiconductor Corp.
Date : 5/15/2015
Version : 1027.6.417.2015
INF file : C:\Windows\INF\oem57.inf
Type : Native Wi-Fi Driver
Radio types supported : 802.11n 802.11n 802.11b 802.11g 802.11a
FIPS 140-2 mode supported : No
Hosted network supported : Yes
Authentication and cipher supported in infrastructure mode:
Open None
WPA2-Personal CCMP
Open WEP-40bit
Shared WEP-40bit
Open WEP-104bit
Shared WEP-104bit
Open WEP
Shared WEP
WPA-Enterprise TKIP
WPA-Personal TKIP
WPA2-Enterprise TKIP
WPA2-Personal TKIP
WPA-Enterprise CCMP
WPA-Personal CCMP
WPA2-Enterprise CCMP
Vendor defined TKIP
Vendor defined CCMP
Vendor defined Vendor defined
Vendor defined Vendor defined
WPA2-Enterprise Vendor defined
WPA2-Enterprise Vendor defined
Vendor defined Vendor defined
Vendor defined Vendor defined
Authentication and cipher supported in ad-hoc mode:
Open None
Open WEP-40bit
Open WEP-104bit
Open WEP
WPA2-Personal CCMP
IHV service present : Yes
IHV adapter OUI : [00 e0 4c], type: [00]
IHV extensibility DLL path: C:\Windows\system32\Rtlihvs.dll
IHV UI extensibility ClSID: {6c2a8cca-b2a2-4d81-a3b2-4e15f445c312}
IHV diagnostics CLSID : {00000000-0000-0000-0000-000000000000}

=======================================================================
============================= SHOW INTERFACES =========================
=======================================================================

There is 1 interface on the system:

Name : Wireless Network Connection 2
Description : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
GUID : bf0abbc0-88f4-403c-b7ba-108c549f8c42
Physical address : e8:4e:06:73:d5:13
State : connected
SSID : FiOS-E35HY
BSSID : 48:5d:36:a7:c7:5a
Network type : Infrastructure
Radio type : 802.11n
Authentication : WPA2-Personal
Cipher : CCMP
Connection mode : Auto Connect
Channel : 149
Receive rate (Mbps) : 325
Transmit rate (Mbps) : 325
Signal : 73%
Profile : FiOS-E35HY

Hosted network status : Not available

=======================================================================
=========================== SHOW HOSTED NETWORK =======================
=======================================================================

Hosted network settings
-----------------------
Mode : Disallowed
SSID name : "VirtualNetworkName"
Max number of clients : 100
Authentication : WPA2-Personal
Cipher : CCMP

Hosted network status
---------------------
Status : Not available

=======================================================================
============================= SHOW SETTINGS ===========================
=======================================================================

Wireless LAN settings
---------------------
Show blocked networks in visible network list: No

Only use GP profiles on GP-configured networks: No

Hosted network mode allowed in WLAN service: No

Allow shared user credentials for network authentication: Yes

Block period: Not Configured.

Auto configuration logic is enabled on interface "Wireless Network Connection 2"

=======================================================================
============================== SHOW FILTERS ===========================
=======================================================================

Allow list on the system (group policy)
---------------------------------------
<None>

Allow list on the system (user)
-------------------------------
<None>

Block list on the system (group policy)
---------------------------------------
<None>

Block list on the system (user)
-------------------------------
<None>

=======================================================================
=========================== SHOW CREATEALLUSER ========================
=======================================================================

Everyone is allowed to create all user profiles.

=======================================================================
============================= SHOW PROFILES ===========================
=======================================================================

Profiles on interface Wireless Network Connection 2:

Group policy profiles (read only)
---------------------------------
<None>

User profiles
-------------
All User Profile : FiOS-E35HY
All User Profile : FiOS-E35HY-5G

=======================================================================
========================== SHOW PROFILES NAME=* =======================
=======================================================================

Profile FiOS-E35HY on interface Wireless Network Connection 2:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : FiOS-E35HY
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "FiOS-E35HY"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Security key : Present

Profile FiOS-E35HY-5G on interface Wireless Network Connection 2:
=======================================================================

Applied: All User Profile

Profile information
-------------------
Version : 1
Type : Wireless LAN
Name : FiOS-E35HY-5G
Control options :
Connection mode : Connect automatically
Network broadcast : Connect only if this network is broadcasting
AutoSwitch : Do not switch to other networks

Connectivity settings
---------------------
Number of SSIDs : 1
SSID name : "FiOS-E35HY-5G"
Network type : Infrastructure
Radio type : [ Any Radio Type ]
Vendor extension : Not present

Security settings
-----------------
Authentication : WPA2-Personal
Cipher : CCMP
Security key : Present

=======================================================================
======================= SHOW NETWORKS MODE=BSSID ======================
=======================================================================

Interface name : Wireless Network Connection 2
There are 12 networks currently visible.

SSID 1 : Henrea
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:0f:99:a4:81:02
Signal : 100%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 2 : Henrea-5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : d8:0f:99:a4:81:03
Signal : 100%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 3 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 6e:56:97:65:4d:b8
Signal : 100%
Radio type : 802.11n
Channel : 44
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 4e:ef:c0:93:56:39
Signal : 72%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 4 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 4a:5d:36:a7:c7:5b
Signal : 88%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 4a:5d:36:29:b0:f5
Signal : 58%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 3 : 4a:5d:36:83:eb:a5
Signal : 56%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 5 : FiOS-E35HY
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:a7:c7:5a
Signal : 84%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54
BSSID 2 : 48:5d:36:a7:c7:5c
Signal : 64%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 6 :
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 2e:d9:74:c2:02:c2
Signal : 64%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 7 : FiOS-CAAO3
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:29:b0:f6
Signal : 62%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 8 : Marven's Internet
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : f4:f2:6d:cd:32:8e
Signal : 62%
Radio type : 802.11n
Channel : 11
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

SSID 9 : FiOS-CAAO3-5G
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:29:b0:f4
Signal : 58%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 10 : 3rd EYE
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 48:5d:36:83:eb:a4
Signal : 56%
Radio type : 802.11n
Channel : 149
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 11 : DIRECT-15-HP OfficeJet Pro 6960
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 40:b0:34:74:19:16
Signal : 56%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 6 12 24
Other rates (Mbps) : 9 18 36 48 54

SSID 12 : Avenuez
Network type : Infrastructure
Authentication : WPA2-Personal
Encryption : CCMP
BSSID 1 : 40:49:0f:c5:5d:52
Signal : 48%
Radio type : 802.11n
Channel : 1
Basic rates (Mbps) : 1 2 5.5 11
Other rates (Mbps) : 6 9 12 18 24 36 48 54

************************* LAN NETSH INTERFACES **************************
************************* LAN NETSH INTERFACES **************************

The Wired AutoConfig Service (dot3svc) is not running.

************************* LAN NETSH PROFILES **************************
************************* LAN NETSH PROFILES **************************

The Wired AutoConfig Service (dot3svc) is not running.

************************* LAN NETSH SETTINGS **************************
************************* LAN NETSH SETTINGS **************************

The Wired AutoConfig Service (dot3svc) is not running.

*********************************************************************
Mon 11/25/2019 9:32:08.77 jcgriff2
Mon 11/25/2019 9:32:08.79 jcgriff2
************************* E O J **************************
************************* E O J **************************
************************* E O J **************************
Mon 11/25/2019 9:32:08.83

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Han Solo · Nov 25, 2019

Windows IP Configuration

Host Name . . . . . . . . . . . . : -PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : fios-router.home

Wireless LAN adapter Wireless Network Connection 2:

Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Realtek RTL8811AU Wireless LAN 802.11ac USB 2.0 Network Adapter
Physical Address. . . . . . . . . : E8-4E-06-73-D5-13
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a58a:2581:5ef4:a5fd%22(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.236(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, November 25, 2019 9:21:16 AM
Lease Expires . . . . . . . . . . : Tuesday, November 26, 2019 9:21:16 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 401100294
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1A-56-9F-9F-74-DE-2B-D8-0A-F1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.fios-router.home:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : fios-router.home
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Mon 11/25/2019 9:32:09.16

Han Solo · Dec 29, 2019

Well I have upgraded my Windows 7 Ultimate PC to Windows 10 Pro. The adapter seems to connect faster now as far as I can see with Win 10. So it was all very strange. It works better with Win 10 even though the adapter was advertised as being Windows 7 compliant. I guess this is solved.

softwaremaniac · Dec 29, 2019

Thanks for letting us know.

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[SOLVED] USB WIFI adapter seems to disconnect occasionally

Han Solo

Contributor

softwaremaniac

Moderator, Windows Update Instructor, BSOD Academy Instructor

Han Solo

Contributor

softwaremaniac

Moderator, Windows Update Instructor, BSOD Academy Instructor

Han Solo

Contributor

softwaremaniac

Moderator, Windows Update Instructor, BSOD Academy Instructor

Han Solo

Contributor

softwaremaniac

Moderator, Windows Update Instructor, BSOD Academy Instructor

jcgriff2

Site Administrator, General Manager, BSOD Kernel Dump Expert, Microsoft MVP (Ret.)

Han Solo

Contributor

Han Solo

Contributor

softwaremaniac

Moderator, Windows Update Instructor, BSOD Academy Instructor

jcgriff2

Site Administrator, General Manager, BSOD Kernel Dump Expert, Microsoft MVP (Ret.)

Han Solo

Contributor

Han Solo

Contributor

Han Solo

Contributor

softwaremaniac

Moderator, Windows Update Instructor, BSOD Academy Instructor