Good morning forum i am unable to use any flash drive my computer is not recognizing them , when trouble shooting these are the messages i get. windows is unable to install drivers, windows could not find driver software for your device,the driver for this device are not install code 28 to . in device manager i tried to uninstall reinstall and update the driver to no avail, please help me with this issue i have been on this project for two days now. Help will be greatly appreciated.
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usb unable use any usb flash drive
- Thread starter rosetta
- Start date
Sorry no one replied by now. Frankly, it seems to me the USB interface is just not reliable as so many people are having problems. And it is happening on all sorts of computers, external devices with all operating systems, so as a "universal" interface, it's not very universal.
At this point I suggest you run this tool from Microsoft: Automatically diagnose and fix Windows USB problems.
At this point I suggest you run this tool from Microsoft: Automatically diagnose and fix Windows USB problems.
He is some of the things I've done
unknown devices
serviwin
usbdeview
usboblivion
sfc /scannow
chkdsk
device diagnostic
trouble shoot
all the microsoft fixes
and here are some photo shots of what I am looking at and by the way I tried to update the drivers and uninstalled and reinstalled them to no avail.
unknown devices
serviwin
usbdeview
usboblivion
sfc /scannow
chkdsk
device diagnostic
trouble shoot
all the microsoft fixes
and here are some photo shots of what I am looking at and by the way I tried to update the drivers and uninstalled and reinstalled them to no avail.
Attachments
I would disconnect every USB device you have connected (except mouse and keyboard) then reboot and see if you still have any unknown devices listed. If any, delete them and see if they come back. Note the hubs are likely integrated with the motherboard and those drivers should be available on the motherboard or computer's website.
I did what you recommended and the errors still came back . I went online to find the drives for the unknown devices and use driver identifier but was usable to continue the download because of the web errors that the web site is not available check for proxy settings, firewall ,and dns configurations which i did but, still could not download the drivers because the download site was not accessible to me
another thing that is puzzling is that the universal controllers are all updated but the unknown devices will not update and the universal controller drives are the same drivers in the unknown devices that are not updated. here is a look, can you figure this problem out?
Attachments
Since this is the same computer you are trying to restore because of problem, I really don't know what to suggest or what the problem is. Sorry.
You might check out this: How to Find Drivers for Unknown Devices in the Device Manager
You might check out this: How to Find Drivers for Unknown Devices in the Device Manager
This computer only problem is that the usb flash are not working, I wanted to perform a system factory reset so that i could put the system back to it's original state. someone has had this problem before and solved the problem and will not stop until i do the same.I believe you attack a problem and not keep saying i am sorry i cannot help. If someone has a heart for problem solving and completing a task please feel free to kick in and help.I study this situation so deeply that i close to solving it myself.
zcomputerwiz
Windows Update Expert
Right click on one of the Unknown Devices, then choose Properties.
Click the Details tab, then from the Property drop down list choose Hardware Ids.
What is the VID and PID? You can click on one of the entries, then press CTRL+C to copy it and paste the string into your reply.
Click the Details tab, then from the Property drop down list choose Hardware Ids.
What is the VID and PID? You can click on one of the entries, then press CTRL+C to copy it and paste the string into your reply.
Wow Rosetta! Not sure what you expect for your money here but as I noted sincerely in your other thread here, me not having anything more to suggest was NOT due to any lack of desire or willingness on my part to help. If I don't know or can't find the solution, I am not going to send you on a wild goose chase. I offered several solutions that you either are unwilling to try or unable yourself because this is a used system.
I note after I said I didn't have more to offer, you sent me another PM seeking more help on the same problem. Did you believe I was holding out on you? Now you state how disappointed you are that I said I was sorry I could not help! If I don't know the answer, Rosetta, I don't know! Not sure what more you should expect from volunteers at a free site but I am sorry I was not able to help you.
I hope zcomputerwiz can help you. I really do. He's pretty sharp so hopefully he can. But if his suggestions don't pan out either, I hope you take a moment to realize we really did try to help you. That your computer has several problems that are difficult to troubleshoot remotely. And that you may, indeed, need to do as I suggested before and you may need to contact Acer for a recovery disk from them.
Good luck.
MY response to your letter and i will response with kindness,gentleness and truth. If you read your replies to my two posts you never ask me too send you anything so that we could trouble shoot a little more deeply into the the situation.On the first point of contact Mr zcomputerwiz ask for more info than you ever have. I had gleam so much information from the web that i was much further along solving this thing than you realize.re read your response and you will notice the words we are at a dead end, and i don't know, sorry there is nothing we can do, these are pessimistic words when you have access to find out what you didn't know it is like you left me with no hope. what about this, well Rosetta i don't know but I will kick it around with my colleagues and see what can happen, now we are being optimistic. The suggestion you gave me i have performed even before i posted my request. and AS FAR AS THIS BEING A FREE SERVICE whatever you do, do it wholeheartedly or not at all. Problems are to be solved and delve into and not given up on.If the members didn't have problems and questions about there machine than they would never joined the forum.I was really looking forward to work with you because i have a zeal to learn and get things done, and by the way, I am a PROFESSIONAL sales trainer that teach people how to become go getters and over-comers. I am positive that there is a corresponding solution to the task at hand.
zcomputerwiz
Windows Update Expert
Please download and run the following Intel INF Update Utility: Download INF Update Utility - Primarily for Intel(R) 6, 5, 4, 3, 900 Series Chipsets
A restart will be required after the installation completes.
A restart will be required after the installation completes.
Between the two threads, I made several suggestions and provided links to several sets of potential fixes. Some you said you did, other suggestions I made you didn't bother to respond to, apparently just assuming we are to know what you have done, and what the results were. Sorry, but we cannot make such assumptions.
For example, I provided a link that, had you followed, would have taken you to instructions on how to use Acer's eRecovery Management Program - a process that worked for other users with your restore problem. Was there a reply saying you even tried that? No.
I also provided a link showing others with your same problem where Acer tech support created new recovery media for them. Did you check with Acer? I don't know. Did you reply to tell me? No.
Then, after you complained your problem was not being fixed I apologetically explained it was not an unwillingness on my part, just that I ran out of ideas and provided yet another link showing you how to get a new recovery disk. But did you contact Acer? Again, who knows? You didn't reply to that either.
Instead, you commented about the lack of attention and concern I have given. I am sorry, but I guess we have a different definition of what being a professional means. If someone states he is does not know the answers and therefore is unable to help me, I sure don't accuse them of ignoring me or being unwilling or unconcerned! I am sorry you feel the way you do. I fully understand the frustration when computer problems are not immediately fixed. But note I would never have attempted to help you in the first place if not concerned or willing to donate my spare time to help you. Please note the forums are flooded with people having countless USB problems and have been for years. If there was a simple fix to all these problems, the "USB Implementers Forum" (the consortium of industry leaders who create and set the standards for USB) would have fixed it long ago.
Once again, you have a used computer with multiple problems, no recovery disks, and no recovery partitions. My sincere advice is for you to contact Acer tech support and arrange for new recovery media and hopefully, that will fix your USB problems too. Otherwise, I hope zcomputerwiz has some more ideas to get your USB problems fixed. But if not, I hope you respect that he too tried the best he could. Good luck.
I could add there isn't neither the laptop (desktop?) model, and I searched it (and other informations) through your previous threads and your profile but I didn't find it (them).
I only know you are using windows 7 starter 32 bit, I don't know anything of your machine: maybe you should provide more informations (examples: msinfo32 and piriform speccy logs).
I only know you are using windows 7 starter 32 bit, I don't know anything of your machine: maybe you should provide more informations (examples: msinfo32 and piriform speccy logs).
zcomputerwiz
Windows Update Expert
Hmm... What model is this Acer Netbook?
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