[SOLVED] USB not working

[JohnMcD]

USB port is not detecting plugged in devices

(plus can't run Verifier)

I have an Asus ME400C tablet with Win8.1 installed. this has a single micro USB port

It fails to detect devices plugged into the USB. eg memory stick or wireless mouse adapter This is via a micro to standard adapter, tried two types. the same port is also used for power charging and power is ok


above is driver list status
USB version is 6.3.9600.16384

OS is win 8.1 with all updates including BIOS applied

I ran Verifier (as instructed from a previous occasion) but no log file is created. i may be missing something obvious ...?

I've been in touch with Asus who have instructed me to do a fresh install. In expectation that will be fruitless, advice from here also welcome

thx
John

 

[jcgriff2]

Hi John,

I found this info at Amazon -- do you have the same adapter as is mentioned?

ASUS VivoTab Smart ME400C-C1-BK 10.1-Inch 64GB Tablet (Black)

Suggested Accessories:

1. The box does not come with a micro-USB to USB, or
micro-HDMI to HDMI adapters. Those will run you about 2 bucks. Make sure the USB
adapter is of the OTG type. With that type of adapter, the Tablet recognized
instantly a corded Keyboard, corded Mouse, wifi dongle for a Wireless
Keyboard/Mouse, and a 32G flash drive. It did not manage to play music or video
off of an external Samsung DVD however. Likely due to a limit on how much Amps
the Tablet can output. That same external DVD plays fine with just one USB port
when connected to my Acer HTPC. Various external HD drives will work too (see
comments by other users). An externally powered HD worked right away as
well.

2. The charging USB cable that comes in the box is quite short at 3' and I use a
much more practical 6' one. Again, not any cable will do. Mine was purchased
elsewhere, but you can get one on Amazon for both Data and Charge, as mentioned
by others in the comments thread.

http://www.amazon.com/VivoTab-Smart-ME400C-C1-BK-10-1-Inch-Tablet/product-reviews/B00AA6OVLI

Regards. . .

jcgriff2

 

[JohnMcD]

Quick reply to say thanks for the suggestion. This was correct, I did need an On The Go cable.

 

[jcgriff2]

Hi John. . .

Glad to hear you got it resolved.

Thanks for posting back with the outcome -- much appreciated.

Regards. . .

jcgriff2