[SOLVED] Upgrade windows10 do not work and Windows Update 'require restart' indefinitely

[MSposito]

[using translate from Portuguese]

Hello!
I have same problem like this "Windows Update keeps asking me to restart over and over again"

But in my case the problem started when I tried the upgrade to windows10. I can not even remember when - about 4 or 5 months ago!

Since then, in addition to requesting reboot indefinitely, I am asked to decide to perform the "immediately" or "schedule" upgrade for up to 3 days to complete the upgrade.
If I choose "immediate upgrade," the cycle repeats indefinitely.

I have tried several calls with microsofts support and they have not solved the problem. I decided to appeal to the community.

Please note that I do not want to upgrade to windows 10 anymore.
I would just like my windows7 to return to normal operation and fail to consider this upgrade to windows10 an eternal pendency.

Thanks any help

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named PeterJ. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[MSposito]

I fully understand the initiative and thank you for your support.

I look forward to your help.

 

[PeterJ]

Hello,

My name is PeterJ and I'll be assisting you with your issue. Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFixScript.txt and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Folow the instructions described here on how to remove the Windows 10 free upgrade offer:
https://support.microsoft.com/en-us/kb/3184143

 

[MSposito]

Hi PeterJ,
first of all, thank you for your help.

Can I trigger "windows update"? (Image attached)

------------------------------------------------------------------------

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-15 13:57:22.969
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\sposito\Desktop\SFCFixScript.txt [1]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-12-15 13:57:23.109
Script hash: vygNwPGEbuf7ax4r4PQ3Orn5Te4Tu0ODgIsBwsyvrTM=
----------------------EOF-----------------------

 

[MSposito]

"Step 2:
Folow the instructions described here on how to remove the Windows 10 free upgrade offer
https://support.microsoft.com/en-us/kb/3184143"

Hi
I followed the instructions, downloaded and execute the appropriate file (see attached)

I canceled execution after more than three hours of running...

Any other idea of what I should do?

 

[PeterJ]

Can I trigger "windows update"? (Image attached)

Not yet.
Please restart the computer, then do following steps:

1. Click the Start button and then type cmd in the searchbox. Right-click on cmd that comes up in the search results and select Run as administrator.
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy/Paste the following into the command-prompt and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"
4. After the command runs there will be a file on your desktop named hotfix.txt.
5. Please zip/attach this file.

 

[MSposito]

PeterJ, follows attachment hotfix file.

Thanks

 

[PeterJ]

Step 1:
Disable Automatic Updates:
Click Start > Control Panel > Security > Windows Update > Change Settings.
Select "Never check for updates" in the list.

Stop "Windows Update" service:
Open Windows Task Manager. Open the tab "Services".
Right-click on the service-name "wuauserv" and select "Stop service".


Step 2:
Download and install following update:
http://download.windowsupdate.com/d..._2bb9bc55f347eee34b1454b50c436eb6fd9301fc.msu
Wait until it is completed.

Is this update installed successfully ?

 

[MSposito]

"Is this update installed successfully ?"

Yes!

Upgrade Success. Completed all the the steps, before and after the requested restart!

 

[MSposito]

Hi PeterJ,
Any new instruction?
(Sorry for my poor English)

 

[PeterJ]

Sorry, something went wrong with my message on December 17.

Go to Microsoft Update Catalog
Download and install December 2016 Security - Monthly Quality Rollup for Windows 7 x64-systems (KB3207752) .
Wait until it is completed.

Is this update installed successfully ?

 

[MSposito]

PeterJ,

Upgrade Success!

My windows are very slow. Is it normal during this procedure?

 

[PeterJ]

My windows are very slow. Is it normal during this procedure?

Yes, that can be possible.

Restart the computer.
Check for Windows Updates again and tell the result.

 

[MSposito]

PeterJ
I can not check for updates.
After restart show me (indefinitely)
"Windows Update cannot currently check for updates, because you must restart the computer so that a previous installation can be complete".

 

[PeterJ]

1. Click your start button and type cmd in the search box.
2. Right-click on cmd that comes up in the search results and select Run as administrator. Answer Yes to the UAC prompt if it appears.
3. Copy/Paste the following into the command-prompt window and hit enter.
reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate /s >1.txt && notepad 1.txt

4. Notepad will open showing the WU info. Can you copy and paste this into your next reply?

 

[MSposito]

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate
SusClientId REG_SZ c26bc234-6d52-4868-8d56-e51e0e9072af
SusClientIdValidation REG_BINARY 0602500212123200300032003000320030003200300032003000320030003200300032003000320030003200300035003800320030003400330033003300340035003300360034006200340031003500330034006500067427EA72C5B5060A0027000000310041004200370031005100380034003900310041004200370031005100380034003900
LastRestorePointSetTime REG_SZ 2016-12-22 09:18:34

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update
ElevateNonAdmins REG_DWORD 0x1
NextSqmReportTime REG_SZ 2016-12-25 00:43:37
FeaturedUpdatesNotificationSeqNum REG_DWORD 0x666
FeaturedUpdatesNotificationSeqNumGenTime REG_SZ 2016-11-07 15:48:49
AUOptions REG_DWORD 0x1
ScheduledInstallDay REG_DWORD 0x16d
ScheduledInstallTime REG_DWORD 0x18
IncludeRecommendedUpdates REG_DWORD 0x1
ActionCenterLastPossibleRestartNotification REG_SZ 2016-11-28 05:00:00
OSUpgradePendingReboot REG_DWORD 0x2
OSUpgradeRebootScheduledTime REG_SZ 2017-12-31 23:59:00
EnableFeaturedSoftware REG_DWORD 0x1
NextFeaturedUpdatesNotificationTime REG_SZ 2016-12-17 00:01:20

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Download
LastSuccessTime REG_SZ 2016-12-15 03:36:54
LastError REG_DWORD 0x8024000b

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\UAS
UpdateCount REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade
Refresh REG_DWORD 0x1
OSUpgradeRunOnceCount REG_DWORD 0x2
ReservationsAllowed REG_DWORD 0x0
AllowOSUpgrade REG_DWORD 0x0

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade\State
OSUpgradeState REG_DWORD 0x9
OSUpgradeStateTimeStamp REG_SZ 2016-07-31 04:00:31
OSUpgradePhase REG_DWORD 0x2

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting
BatchFlushAge REG_DWORD 0x1e4
SamplingValue2 REG_DWORD 0x1b8

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\EventCache

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Reporting\RebootWatch

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services
DefaultService REG_SZ 7971f918-a847-4430-9279-4a52d1efe18d

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\7971f918-a847-4430-9279-4a52d1efe18d
AuthorizationCab REG_SZ authcab.cab

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\Pending
ValidatedPreWsus3RegistrationRequests REG_DWORD 0x1

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup
SelfUpdateStatus REG_DWORD 0x0
SelfupdateUnmanaged REG_DWORD 0x1
ServerId REG_SZ 9482f4b4-e343-43b6-b170-9a65bc822c77
SetupHandlerUpdateId REG_SZ 61ca813a-7585-442e-a66b-b0d15ce6bdc0
UpdateSessionId REG_DWORD 0xffffffff

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Setup\Results\SelfUpdate
LastSuccessTime REG_SZ 2015-05-08 07:44:48
RebootFailCount REG_DWORD 0x0
LastError REG_DWORD 0x0

 

[PeterJ]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFixScript.txt and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Next, do not restart the computer but check for Windows Updates first.
Post the result of Windows Update also.

 

[MSposito]

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-12-25 14:55:39.124
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\sposito\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully deleted registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
Successfully imported registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.

Failed to open registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired with error code ERROR_FILE_NOT_FOUND.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\OSUpgrade.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-12-25 14:55:45.581
Script hash: ZrA1qSL2lTnXDfUcu3j+v9gjEIKTqD1yDHlDbYwW7KE=
----------------------EOF-----------------------

 

[MSposito]

PeterJ,

Without restarting the computer, I called check for updates.
After a while, "check for updates" said: "Windows could not search for new updates".
(image 1)

I called the link to "try get help with this error" but windows not found this error.
I pressed "Try again" button for two or three times and 69 updates were found.
(image 2)

Succeses: 58 updates; Failed: 1 update
I called "Get help with this error" but windows not found this error.
(image 3)

I restarted the computer and Windows Update returned to show the same message
"Restart your computer to install important updates".
(image 3)

I do not know if it helps, but I called "View update history" and attahed the result.
(image 4 and 5)