[SOLVED] Upgrade to Windows 10 fails with error C1900101-30017

H

hlfrmn

New member
Joined
Aug 20, 2015
Posts
4
Location
Helsinki, Finland
Greetings,

I am currently trying to upgrade a PC at my workplace from Windows 7 Ultimate x86 to Windows 10.
At first it failed with error 8007001B. After doing some googling, I decided I should run
Code: 
sfc /scannow
. It ended up fixing some things immediately and informing me that some system files were to be updated upon system restart. After restart I have tried to install the upgrade a couple times, which all resulted in the C19000101-30017 error.
I have since downloaded the SURT utility, which installed an update (KB947821). During the next shutdown Windows was configuring one update. The next time I started the system and tried installing the Windows 10 update, it still failed with the same error (consistensy, hurray). Having run the SURT again it tried installing the same update again (KB947821).
I guess, I am at a stall now, so I see no point in trying the same things over and over to no avail.

Additional Info

  • I am installing using the Windows Update center. I also tried the taskbar-icon-installation in the beginning, and it was throwing the old error(8007001B) just the same as the Windows Update installation.
  • Screenshots are missing, since the OS language is Russian, but I could attach some with approximate translations.
  • The failure itself is that:

  • Windows Update downloads the update (around 2GB), checks the PC.
  • I shutdown the system, it then starts configuring the update (just like any other update)
  • The system reboots, only to boot the same old Windows 7.
  • The Windows Update window shows the error code.
  • I started the SURT this morning again, but refused to install the KB947821, just in case it is reflected in my logs. "This morning" is 20.08.2015-10:30 and later.
  • I have attached CheckSUR log and WindowsUpdate log. CBS is over 60MB, but if needed I guess I could rename it and provide a clean one after following some routine actions described in the post.

Any help would be appreciated,
~~~hlfrmn.

View attachment WindowsUpdateLog.zip
View attachment CheckSUR.persist.log
 
View attachment CBS.log

I have attached a CBS.log file.
I renamed the old one, so that a new one would be created and ran the sfc /scannow command. I haven't done anything else, so the log should represent the result of the sfc scan, which ended up telling me that it had found some corrupted files, but failed to fix them.

Thanks in advance,
~~~hlfrmn
 
A quick note: running the SFCFix just reports the same corrupted SURT files, that one can read about in CheckSUR.log in my OP. (Can't attach the SFCFix log atm, since I am forced to change to a different PC now.) Also, since I noticed that the SFCFix was checking my CBS.log files, keep in mind, I deleted the CBS.log file from my second post, and renamed the old one back to CBS.log.
I also remembered that I was supposed to upload the whole CBS folder, but it fails to upload without any warnings or notices, so I uploaded it to mediafire: CBS

P.S. I am sorry, I have essentially spammed the thread with small posts, I am a bit too used to editing posts with "UPD"s and "EDIT"s, so please bear with the possibly annoying me.
 
I fixed the problem, Windows upgraded successfully.
Searched registry for the files mentioned in CheckSUR.log, found the information what updates they were from and downloaded them. After extracting the appropriate packages and manifests into C:/Windows/Temp/CheckSur/ and running SURT, "sfc/scannow" reported no corruptions.
 
Alternatively, you can download the media creation tool for windows 10, download it, run it, and then choose "upgrade now." Google the tool.
 
Hi, lhfrmn, I 'm having exactly same problem, would you please tell me the details how did you fix it? I failed at least 7 or 8 times installing windows 10. It stops when the windows 10 dots start spinning.
 
minkwon said:
Hi, lhfrmn, I 'm having exactly same problem, would you please tell me the details how did you fix it? I failed at least 7 or 8 times installing windows 10. It stops when the windows 10 dots start spinning.
Click to expand...

This user @ microsoft site named DFW# gave me a solution to this.

This is his post. I hope this helps solve the issues for many other people who has this problem.

Just found this on another thread. Will test and let you know the result:
For the Aurora R3, it is a outdated Bios issue (Dell no longer supports the BIOS, thus issue with win 10 upgrade), every time windows upgrade does its soft restart, it will hang.

What you need to do is to "babysit" the upgrade: hard reboot the PC whenever windows upgrade does its soft restart(when you see the alien head Bios screen come up, just shut your PC down manually, then power back up, it will get you pass the error and completed the upgrade, i.e my Aurora R3 did its windows upgrade soft restart @ 30% after it is done copy file and 75% after the program/driver install.

After the window upgraded to win 10, and you need to download/run 2 file from Dell website, 1 is for Renesas Integrated USB 3.0, v.2.0.4.0, A00, the other is for Intel Chipset Software Installation Utility, v.9.2.0.1015, A00, to remedy the soft restart issue with Windows 10.
Good luck
smile.png
 
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