[SOLVED] Upgrade from Win7 Pro not working - Error 0x80070005 - 0x2000A

webjunkie · Dec 30, 2019

Hi everyone!

I'm not able to upgrade my laptop from Win7 Pro to Win10. I'm always getting the error 0x80070005 - 0x2000A.
I did

sfc /scannow
SFCFix
chkdsk /r

before, but still the same error every time I try.

Here is the end of my setuperr.log:

Code:

2019-12-23 14:13:03, Error                 SP     CRelocateOS: Cannot move path D:\$WINDOWS.~BT\NewOS\Windows from Windows.NEW. Error: 0x00000005[gle=0x00000002]
2019-12-23 14:13:03, Error                 SP     Operation failed: Relocate OS from D:\$WINDOWS.~BT\NewOS to D:\. Error: 0x80070005[gle=0x000000b7]
2019-12-23 14:13:03, Error                 SP     Operation execution failed: 10. hr = 0x80070005
2019-12-23 14:13:03, Error                 SP     ExecuteOperations: Failed execution phase Safe OS. Error: 0x80070005
2019-12-23 14:13:03, Error                 SP     CSetupPlatformPrivate::Execute: Execution of operations queue failed, abandoning. Error: 0x80070005

Any ideas anyone? Many thx!

Sysnative Windows Update · Dec 30, 2019

Hello and welcome!

Please start with the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

webjunkie · Dec 30, 2019

Thx for your answer!
Attached are Addition.txt and FRST.txt.

Sysnative Windows Update · Dec 30, 2019

Please uninstall the following:

HP 3D DriveGuard

Afterwards, do the following:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Once that has been completed, please retry the upgrade.

webjunkie · Dec 30, 2019

Attached is the Fixlog.txt. It looks fine.
Should I retry the upgrade now?

webjunkie · Dec 30, 2019

The upgrade failed, same error again... :-(

webjunkie · Dec 30, 2019

Windows did a rollback, but (as a sideeffect) I'm not able to do Windows Updates now!? When searching for new updates I get the error 80072EFD now.
What should I do next? Thx!

webjunkie · Dec 30, 2019

Forget last post - Windows Firewall was blocking WU. I don't know why... I changed the Firewall profile to a lower level, now WU works.

But I'm still facing the same problem: Win10 upgrade fails with error 0x80070005.
I also deactived general USB devices like the internal SD card reader, but it didn't help.

Sysnative Windows Update · Dec 30, 2019

Download Windows Repair (All-in-One) Portable

Extract the tweaking.com_windows_repair_aio.zip to c:\Windows\TEMP the zip will extract to a folder called Tweaking.com - Windows Repair
Execute the file Repair_Windows.exe from the Tweaking.com - Windows Repair folder, accept the Security warning and the EULA
Click the button Jump To Repairs
Click the Open Repairs button to access the following screen:
Click the box All Repairs to uncheck all the boxes
Check only the following boxes:
- 1 - Reset Registry Permissions
- 2 - Reset File Permissions
- 3 - Reset Service Permissions
Check the box Restart/Shutdown System When Finished > Restart System
Click the Start Repairs button
When the system reboots, attempt the upgrade again.

webjunkie · Jan 7, 2020

Sorry for my late reply - I was on vacation!

Unfortunately the upgrade didn't work. I did all the things you told me with the Windows Repair tool before.
I attached the setuperr.log.

Thx!

Sysnative Windows Update · Jan 7, 2020

Uninstall the following:

Malwarebytes Windows Firewall Control

webjunkie · Jan 9, 2020

I did this and I also did a clean start before trying to upgrade again (if that counts) - and it failed again...
Same error as before.

Sysnative Windows Update · Jan 9, 2020

Any folder redirects? Temp/Users/Program Files?

If so, revert the redirects back to default.

Make sure you uninstall everything related to HP and Realtek before attempting the upgrade.

Do note that you will likely lose internet access for the time being, so please download the iso and use it to try and upgrade the system after uninstalling the Realtek software.

webjunkie · Jan 10, 2020

Thx again for your help, but I finally gave up and made a new clean install of Win10 yesterday - deleting all apps and preferences and just keeping my personal files.
Now everything seems to work as it should.

Sysnative Windows Update · Jan 10, 2020

Okay. Thanks for letting me know.

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[SOLVED] Upgrade from Win7 Pro not working - Error 0x80070005 - 0x2000A

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