Updating fails, SFCFix Fails, sfc fails!

V

VelzevulGR

Member
Joined
May 20, 2020
Posts
11
Hello everyone!

I'm running windows 10 pro, Version 1909, build 18363.720

The problems started with the previous Cumulative update that failed (2020-04). I didn't really paid much attention but now the latest update fails as well (KB4556799) -Error 0x80073712.

I pretty much have tried everything I have read in this forum and any other solutions I found in other pages, but nothing helped.

So what I have now is that the update fails.

CBS.log

When I run sfc /scannow command I get:

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 2% complete.

Windows Resource Protection could not perform the requested operation.
Click to expand...


When I run Dism /Online /Cleanup-Image /RestoreHealth I get:

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.720

[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.
Click to expand...



SFCFix crashes and this is what's in the log file:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-05-21 01:11:02.663
Microsoft Windows 10 Build 18363 - amd64
Not using a script file.




SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2020-05-21 01:11:07.261
----------------------EOF-----------------------
Click to expand...


I really am at a loss and I would really hate to have to do a new installation...

Hopefully you will be able to help me as you have helped so many other people!

Thank you all for your time and help!

PS. Sorry for any mistakes, English is not my native language.
 

Attachments

Hi!

Let's start here:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
Hello and thanks for your time!

The results from the scan:


smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-w10-b18363] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: SanDisk based SSDs
Device Model: SanDisk SDSSDP128G
Serial Number: 144635404020
LU WWN Device Id: 5 001b44 cb8861af4
Firmware Version: 3.2.0
User Capacity: 126.035.288.064 bytes [126 GB]
Sector Size: 512 bytes logical/physical
Rotation Rate: Solid State Device
Form Factor: 1.8 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ACS-2 T13/2015-D revision 3
SATA Version is: SATA 3.0, 6.0 Gb/s (current: 6.0 Gb/s)
Local Time is: Thu May 21 02:43:09 2020 GTBST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled
AAM feature is: Unavailable
APM feature is: Disabled
Rd look-ahead is: Enabled
Write cache is: Enabled
DSN feature is: Unavailable
ATA Security is: Disabled, frozen [SEC2]

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x51) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 21) minutes.

SMART Attributes Data Structure revision number: 1
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAGS VALUE WORST THRESH FAIL RAW_VALUE
5 Reallocated_Sector_Ct -O---- 100 100 000 - 0
9 Power_On_Hours -O---- 100 100 000 - 21438
12 Power_Cycle_Count -O---- 100 100 000 - 2470
165 Total_Write/Erase_Count -O---- 100 100 000 - 1351218
171 Program_Fail_Count -O---- 100 100 000 - 0
172 Erase_Fail_Count -O---- 100 100 000 - 0
173 Avg_Write/Erase_Count -O---- 100 100 000 - 346
174 Unexpect_Power_Loss_Ct -O---- 100 100 000 - 275
187 Reported_Uncorrect -O---- 100 100 000 - 0
194 Temperature_Celsius -O---K 060 040 000 - 40 (Min/Max 9/50)
230 Perc_Write/Erase_Count -O---- 100 100 000 - 1153
232 Perc_Avail_Resrvd_Space PO---- 100 100 005 - 0
234 Perc_Write/Erase_Ct_BC -O---- 100 100 000 - 2333
241 Total_LBAs_Written -O---- 100 100 000 - 39691622948
242 Total_LBAs_Read -O---- 100 100 000 - 66964471327
||||||_ K auto-keep
|||||__ C event count
||||___ R error rate
|||____ S speed/performance
||_____ O updated online
|______ P prefailure warning

General Purpose Log Directory Version 1
SMART Log Directory Version 1 [multi-sector log support]
Address Access R/W Size Description
0x00 GPL,SL R/O 1 Log Directory
0x01 GPL,SL R/O 1 Summary SMART error log
0x03 GPL,SL R/O 16 Ext. Comprehensive SMART error log
0x04 GPL,SL R/O 8 Device Statistics log
0x06 GPL,SL R/O 1 SMART self-test log
0x09 GPL,SL R/W 1 Selective self-test log
0x10 GPL,SL R/O 1 NCQ Command Error log
0x11 GPL,SL R/O 1 SATA Phy Event Counters log
0x30 GPL,SL R/O 9 IDENTIFY DEVICE data log
0x80-0x9f GPL,SL R/W 16 Host vendor specific log
0xa1 GPL,SL VS 1 Device vendor specific log
0xa2 GPL,SL VS 2 Device vendor specific log
0xa3 GPL,SL VS 1 Device vendor specific log
0xa6-0xa7 GPL,SL VS 255 Device vendor specific log

Warning! SMART Extended Comprehensive Error Log Structure error: invalid SMART checksum.
SMART Extended Comprehensive Error Log Version: 1 (16 sectors)
No Errors Logged

SMART Extended Self-test Log (GP Log 0x07) not supported

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 21438 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

SCT Commands not supported

Device Statistics (GP Log 0x04)
Page Offset Size Value Flags Description
0x05 ===== = = === == Temperature Statistics (rev 1) ==
0x05 0x008 1 40 --- Current Temperature
0x05 0x010 1 - --- Average Short Term Temperature
0x05 0x018 1 - --- Average Long Term Temperature
0x05 0x020 1 49 --- Highest Temperature
0x05 0x028 1 18 --- Lowest Temperature
0x05 0x030 1 40 --- Highest Average Short Term Temperature
0x05 0x038 1 40 --- Lowest Average Short Term Temperature
0x05 0x040 1 - --- Highest Average Long Term Temperature
0x05 0x048 1 - --- Lowest Average Long Term Temperature
0x05 0x050 4 0 --- Time in Over-Temperature
0x05 0x058 1 95 --- Specified Maximum Operating Temperature
0x05 0x060 4 0 --- Time in Under-Temperature
0x05 0x068 1 0 --- Specified Minimum Operating Temperature
0x07 ===== = = === == Solid State Device Statistics (rev 1) ==
0x07 0x008 1 11 N-- Percentage Used Endurance Indicator
|||_ C monitored condition met
||__ D supports DSN
|___ N normalized value

SATA Phy Event Counters (GP Log 0x11)
ID Size Value Description
0x0003 2 0 R_ERR response for device-to-host data FIS
0x0004 2 0 R_ERR response for host-to-device data FIS
0x0006 2 0 R_ERR response for device-to-host non-data FIS
0x0007 2 0 R_ERR response for host-to-device non-data FIS
0x0009 2 2 Transition from drive PhyRdy to drive PhyNRdy
0x000a 2 3 Device-to-host register FISes sent due to a COMRESET
0x000f 2 0 R_ERR response for host-to-device data FIS, CRC
0x0012 2 0 R_ERR response for host-to-device non-data FIS, CRC
0x0001 2 0 Command failed due to ICRC error
Click to expand...


I don't see any entries highlighted but just to be sure here is the attribute tab

test.jpg
 
Hi and thank you for your answer.

No, it was a fresh install on a new system about 6 months ago.
 
Very strange. I will attempt to fix this, but you may need to resort to a reinstall down the road.


Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

I followed your instructions and the resulting log contains the following:

Fix result of Farbar Recovery Scan Tool (x64) Version: 13-05-2020 01
Ran by akech (21-05-2020 16:34:36) Run:1
Running from C:\Users\akech\Desktop
Loaded Profiles: akech
Boot Mode: Normal
==============================================

fixlist content:
*****************
cmd: reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
StartRegedit:
[HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-servicing-core_31bf3856ad364e35_10.0.18362.719_none_938280335a44e89e]
"S256H"=hex:5d,d8,07,13,7a,a3,a0,ea,a5,21,27,4e,83,17,d5,62,e3,5b,b7,10,6f,fc,\
39,73,e5,f2,33,a2,91,7f,a4,90
"identity"=hex:4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,53,65,72,\
76,69,63,69,6e,67,2d,43,6f,72,65,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,\
72,61,6c,2c,20,56,65,72,73,69,6f,6e,3d,31,30,2e,30,2e,31,38,33,36,32,2e,37,\
31,39,2c,20,50,75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,\
35,36,61,64,33,36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,\
69,74,65,63,74,75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,\
6f,70,65,3d,4e,6f,6e,53,78,53
"c!microsoft-w..-foundation_31bf3856ad364e35_10.0.18362.719_36632952034a749b"=hex:
"c!microsoft-w..oyment04160_31bf3856ad364e35_10.0.18362.815_796bb68ce60f6a9a"=hex:
"c!microsoft-w..oyment04160_31bf3856ad364e35_10.0.18362.836_795716fee61ebbd3"=hex:

[HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-foundation_31bf3856ad364e35_10.0.18362.719_36632952034a749b]
"appid"=hex:4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,46,6f,75,6e,\
64,61,74,69,6f,6e,2c,20,43,75,6c,74,75,72,65,3d,6e,65,75,74,72,61,6c,2c,20,\
56,65,72,73,69,6f,6e,3d,31,30,2e,30,2e,31,38,33,36,32,2e,37,31,39,2c,20,50,\
75,62,6c,69,63,4b,65,79,54,6f,6b,65,6e,3d,33,31,62,66,33,38,35,36,61,64,33,\
36,34,65,33,35,2c,20,50,72,6f,63,65,73,73,6f,72,41,72,63,68,69,74,65,63,74,\
75,72,65,3d,61,6d,64,36,34,2c,20,76,65,72,73,69,6f,6e,53,63,6f,70,65,3d,4e,\
6f,6e,53,78,53
"CatalogThumbprint"="52599f6ae28fc2cdb1c705ad2017814c538d584e03d33490ed23dbdd16370a77"
"p!CBS_microsoft-windows-common-foundation-package~31bf3856ad364e35_f808980d8d42614e"=hex:6c,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,46,6f,75,6e,64,61,74,69,6f,6e,2d,50,61,63,6b,61,67,65,\
7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,\
31,30,2e,30,2e,31,38,33,36,32,2e,37,31,39,2e,57,69,6e,64,6f,77,73,46,6f,75,\
6e,64,61,74,69,6f,6e,44,65,6c,69,76,65,72,79
"s!CBS_microsoft-windows-common-foundation-package~31bf3856ad364e35_f808980d8d42614e"=hex:6c,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,46,6f,75,6e,64,61,74,69,6f,6e,2d,50,61,63,6b,61,67,65,\
7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,\
31,30,2e,30,2e,31,38,33,36,32,2e,37,31,39,2e,57,69,6e,64,6f,77,73,46,6f,75,\
6e,64,61,74,69,6f,6e,44,65,6c,69,76,65,72,79
"i!CBS_microsoft-windows-common-foundation-package~31bf3856ad364e35_f808980d8d42614e"=hex:6c,\
00,00,00,00,00,00,00,4d,69,63,72,6f,73,6f,66,74,2d,57,69,6e,64,6f,77,73,2d,\
43,6f,6d,6d,6f,6e,2d,46,6f,75,6e,64,61,74,69,6f,6e,2d,50,61,63,6b,61,67,65,\
7e,33,31,62,66,33,38,35,36,61,64,33,36,34,65,33,35,7e,61,6d,64,36,34,7e,7e,\
31,30,2e,30,2e,31,38,33,36,32,2e,37,31,39,2e,57,69,6e,64,6f,77,73,46,6f,75,\
6e,64,61,74,69,6f,6e,44,65,6c,69,76,65,72,79

EndRegedit:
*****************


========= reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS =========

The operation completed successfully.


========= End of CMD: =========

Registry ====> The operation completed successfully.


==== End of Fixlog 16:34:36 ====
Click to expand...

Should I restart before I do anything else?
 
Hello again and sorry for the late reply.

So yesterday I tried sfc /sannow which completed and found problems that it could not repair. (sfc.log)

Today I tried updaiting again which failed (cbs.log)

and afterwards I tried sfc /scannow again just to test which now failed again at 2% (sfc_new.log)

What should I do next?
 

Attachments

I'm afraid I have been working against us...

I have been clearing the cbs.log before I ran anything but I just realised that each tool uses CBS.log to do it's job.
I cleared it once again.

I ran Windows update which failed and reported

There were problems installing some updates, but we'll try again later.
2020-05 Cumulative Update for Windows 10 Version 1909 for x64-based Systems (KB4556799) -Error 0x80073712
Status: Some update files are missing or have problems. We'll try to download the update again later. Error code: (0x80073712)
Click to expand...

I ran sfc /scannow which failed and reported

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 2% complete.

Windows Resource Protection could not perform the requested operation.
Click to expand...

I ran Dism /Online /Cleanup-Image /RestoreHealth which reported

Deployment Image Servicing and Management tool
Version: 10.0.18362.1

Image Version: 10.0.18363.720

[==========================100.0%==========================] The restore operation failed. Either the repair source was not found or the component store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log
Click to expand...

I ran SFCFix which failed and reported

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-05-22 19:46:49.104
Microsoft Windows 10 Build 18363 - amd64
Not using a script file.




SFCFix version 3.0.2.1 by niemiro has encountered an unhandled exception.
Currently storing 0 datablocks.
Finish time: 2020-05-22 19:47:43.983
----------------------EOF-----------------------
Click to expand...

I am attaching a new CBS.log which I didn't clear between each action

Hopefully this will help better.
 

Attachments

After browsing around and I read about people having problems from different locals, I realised that the other accounts on my pc have other system language set. Just in case that might play a role in my problem!

Thanks again and I'm waiting for your response.
 
With five users, that all have to be set up by me (children and wife accounts) and a ton of software to install and customize, if you say that it can't be fixed, I prefer to leave it as is until my system crashes...
 
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