J joshakinfenwa New member Joined Aug 23, 2015 Posts 4 Aug 23, 2015 #1 KB3071756 keeps failing KB2976897 keeps succeeding and then when going to windows update, needs to be installed again Has been happening for ~2 weeks Attachments CheckSUR.log 30 KB · Views: 2
KB3071756 keeps failing KB2976897 keeps succeeding and then when going to windows update, needs to be installed again Has been happening for ~2 weeks
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 24, 2015 #3 Hi joshakinfenwa :) My name is Aura and I'll be assisting you with your issue. We'll get a fresh CheckSUR.log to get started, since it'll be easier for me to construct a fix that way. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
Hi joshakinfenwa :) My name is Aura and I'll be assisting you with your issue. We'll get a fresh CheckSUR.log to get started, since it'll be easier for me to construct a fix that way. Follow the instructions below please. System Update Readiness Tool (SURT) - Scan Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log; Download the right version of SURT for your system; Your version of Windows is: Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes); On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log; Attach this log in your next reply; Alternatively, if these instructions are unclear for you, you can follow the tutorial below. System Update Readiness Tool (SURT)
J joshakinfenwa New member Joined Aug 23, 2015 Posts 4 Aug 25, 2015 #4 Here Attachments CheckSUR.log 5.6 KB · Views: 3
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 25, 2015 #5 Thank you. To create a fix I'll need an export of your CBS key. Follow the instructions below please. Exporting the CBS Registry Key Follow the instructions below to export the CBS Key from the Registry and upload it. On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator; On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator; In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing Once the key is selected, click on the File menu and select Export...; From there Save menu, change the Save as type: to Registry Hive Files (*.*); Name the file CBS (without any file extension) and save it on your Desktop; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
Thank you. To create a fix I'll need an export of your CBS key. Follow the instructions below please. Exporting the CBS Registry Key Follow the instructions below to export the CBS Key from the Registry and upload it. On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator; On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator; In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing Once the key is selected, click on the File menu and select Export...; From there Save menu, change the Save as type: to Registry Hive Files (*.*); Name the file CBS (without any file extension) and save it on your Desktop; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;
J joshakinfenwa New member Joined Aug 23, 2015 Posts 4 Aug 25, 2015 #6 Thanks https://drive.google.com/file/d/0BwSg8cJ5QyYrS2ZfRm0xa25FNVU/view?usp=sharing
Aura Sysnative Staff, Security Analyst Staff member Joined Mar 16, 2015 Posts 8,061 Aug 26, 2015 #7 And I'll need your COMPONENTS Hive for the last part of the fix please :) Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
And I'll need your COMPONENTS Hive for the last part of the fix please :) Retrieving the COMPONENTS Hive Follow the instructions below to retrieve your COMPONENTS Hive and send me it. Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder; In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop; Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know. Right-click on it, and select Send to... and choose Compressed (zipped) folder; Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;