Updates KB3071756 and KB2976897 issues

[joshakinfenwa]

KB3071756 keeps failing
KB2976897 keeps succeeding and then when going to windows update, needs to be installed again

Has been happening for ~2 weeks

 

[joshakinfenwa]

Windows 7 64bit by the way

 

[Aura]

Hi joshakinfenwa :)

My name is Aura and I'll be assisting you with your issue. We'll get a fresh CheckSUR.log to get started, since it'll be easier for me to construct a fix that way. Follow the instructions below please.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

• Download the right version of SURT for your system;
  • Your version of Windows is:
• Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
• On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
• Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

 

[joshakinfenwa]

Here

 

[Aura]

Thank you. To create a fix I'll need an export of your CBS key. Follow the instructions below please.

Exporting the CBS Registry Key
Follow the instructions below to export the CBS Key from the Registry and upload it.

• On Windows 7, click on the Start Menu button, then enter Regedit, right-click on the icon that will appear and select Run as Administrator;
• On Windows 8 and Windows 8.1, press on the Win key + S keys, enter Regedit, right-click on the icon that will appear and select Run as Administrator;
• In Regedit, in the left-pane, navigate to the Registry key below and select it by clicking on it:
  • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
• Once the key is selected, click on the File menu and select Export...;
• From there Save menu, change the Save as type: to Registry Hive Files (*.*);
• Name the file CBS (without any file extension) and save it on your Desktop;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL here;

 

[joshakinfenwa]

Thanks https://drive.google.com/file/d/0BwSg8cJ5QyYrS2ZfRm0xa25FNVU/view?usp=sharing

 

[Aura]

And I'll need your COMPONENTS Hive for the last part of the fix please :)

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

• Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
• In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
  Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
• Right-click on it, and select Send to... and choose Compressed (zipped) folder;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;