Update Service Pack 1 for Windows 7 (x64) error 800B0100

[eml257]

Greetings,

I have been trying for a while now to fix my issues to no avail, until I stumbled on your website. I believe you guys are the help I need!

I have attempted all the automatic windows update files, Mr. Fixes, and the system readiness tool related to my error code. Nothing works.

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[LiquidTension]

Hi eml257,

Apologies for the delay. Please do the following:

Uninstall Update

• Click the Windows Start
  
  button. Type CMD in the search bar, right-click CMD and click
  
  Run as administrator.
• Copy and paste (right-click the Window + Paste) the following into the Command Prompt. Press Enter on your keyboard.
  
  wusa /uninstall /KB:2977759
  
  
• Let me know if the command was successful.

Mount COMPONENTS Hive

• Click the Start button
  
  , followed by Control Panel.
• Click Programs, and under Programs and Features, click Turn Windows features on and off.
• Leave this window open whilst you do the following:

Farbar Recovery Scan Tool (FRST) File Search

• Please download Farbar Recovery Scan Tool (x64) and save the file to your Desktop.
• Right-Click FRST64.exe and select
  
  Run as administrator to run the programme.
• Type the following text into the Search: textbox:
  
  *2977759*
  
  
• Click on the Search Files button.
• Upon completion, a log (Search.txt) will open.
• Copy the contents of the log and paste in your next reply. Ensure you do this before moving onto the next set of instructions.

Farbar Recovery Scan Tool (FRST) Registry Search

• Right-Click FRST64.exe and select
  
  Run as administrator to run the programme.
• Type the following text into the Search: textbox:
  
  *2977759*;*amd64_microsoft-windows-a..rience-program-data*;*amd64_microsoft-windows-a..ence-telemetry-sdbs*;*amd64_microsoft-windows-a..de-compat-telemetry*
  
  
• Click on the Search Registry button.
• Upon completion, a log (Search.txt) will open.
• Copy the contents of the log and paste in your next reply.

 

[eml257]

Hello LiquidTension,

Thank you for your reply and help with this issue.

Uninstall Update
After I copy and pasted the command and hit enter, an error message appeared:
Windows Update Standalone Installer
Installer encountered an error: 0x800b0100
No signature was present in the subject.

Farbar Recovery Scan Tool (FRST) File Search
Search 1

Farbar Recovery Scan Tool (FRST) Registry Search
Search 2

Hopefully that means something to you. I'll await your next instructions. Thanks!
~eml257

 

[LiquidTension]

Hello,

Thank you for the logs. Please do the following:

Batch File

• Press the Windows Key
  
  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the bold text below and paste into the Notepad document.
  
  @echo off
  (
  reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-a..rience-program-data_31bf3856ad364e35_none_2a211db94ee08db3 /s
  reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_none_d86b5c85aa8c6ea4 /s
  reg query HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide\Winners\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_none_bf993fad7a9f1adb /s
  ) 1> query.txt 2>&1
  del %0
  
  
• Click Format. Ensure Wordwrap is unchecked.
• Click File, Save As and name the file batchfile.bat.
• Select All Files as the Save as type.
• Save the file to your Desktop.
• Locate batchfile.bat
  
  on your Desktop. Double-click the file.
• A file (query.txt) will be created on your Desktop. Copy the contents of the file and paste in your next reply.