[SOLVED] Update not staying fixed after troubleshooting, SFC scan errors not fixed, Chkdsk Pt2

R

Red15

Member
Joined
Jul 16, 2015
Posts
17
Have run Sfc /Scannow - errors cannot be fixed. Have run SFCFix - errors cannot be fixed. Have run Chkdsk in read only - Terminates in Phase 2. Update troubleshooter run and 'fixed' 3 problems, but reboot still has the three problems.

My Windows version is 8.1 pro.

Attached files are: 1) Scannow.7.16.15.zip with same .docx file that has screenshots of running Scannow, sfcfix, chkdsk c:, and the screen shots of used and available space on my c: and d: partitions of the hard disk.
2)cbs.zip with cbs.log

Appreciate any help.
 

Attachments

Checking System Update Readiness.


(p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\utc.app.json
Repair failed: Missing replacement payload.
(p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\telemetry.ASM-WindowsDefault.json
Repair failed: Missing replacement payload.

These files can be ignored, they are falsely identified as corrupt.

Are you having any problems with a particular Windows Update or getting an error code during installation?
 
zcomputerwiz said:
Checking System Update Readiness.


(p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\utc.app.json
Repair failed: Missing replacement payload.
(p) CSI Payload Corrupt amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17747_none_90df8130dac08ee0\telemetry.ASM-WindowsDefault.json
Repair failed: Missing replacement payload.

These files can be ignored, they are falsely identified as corrupt.

Are you having any problems with a particular Windows Update or getting an error code during installation?
Click to expand...

____________________________________________________________________________________________________________________________

Had several updates from the Windows Update website that were auto downloaded with a question to restart to install them, which I did. Came back with a message that it could not install updates and was undoing whatever it already did. Upon examination of Windows Update for 'Install History', the entries were no longer there. Apparantly, the same updates that were unsuccessful are again ready to restart to install. Am attaching a screen shot of the list. After running the Update troubleshooter, the result was that 3 items were fixed, but attempting to restart and install came back with the failed message. I will restart again and get back with more information.
 

Attachments

Here is the sequence of actions to install the updates shown in "Update List.docx" uploaded last time: Restarted computer - Restarting - Working on updates - made it to 30% - Restarting - Please wait - Getting Windows Ready - Working on updates - made it to 96% - We couldn't complete the updates - Undoing changes - Getting Windows Ready - Undoing Changes - Back to sign in screen.
Uploading a screen shot of "View Update History" from Windows Update.
 

Attachments

Your disk appears to be healthy.

DISM Scan

  1. Right click on the Start button.
  2. Click Command Prompt (admin)
  3. Copy and paste the following command into the command prompt window, then press enter.

    DISM /online /cleanup-image /restorehealth

  4. When the command completes, navigate to C:\Windows\Logs\ and copy the CBS and DISM folders to your desktop.
  5. Right click on the CBS folder on your Desktop and click Send To -> Compressed (zipped) folder.
  6. Right click on the DISM folder on your Desktop and click Send To -> Compressed (zipped) folder.
  7. Attach the CBS.zip and DISM.zip files with your reply.
 
zcomputerwiz said:
Your disk appears to be healthy.

DISM Scan

  1. Right click on the Start button.
  2. Click Command Prompt (admin)
  3. Copy and paste the following command into the command prompt window, then press enter.

    DISM /online /cleanup-image /restorehealth
  4. When the command completes, navigate to C:\Windows\Logs\ and copy the CBS and DISM folders to your desktop.
  5. Right click on the CBS folder on your Desktop and click Send To -> Compressed (zipped) folder.
  6. Right click on the DISM folder on your Desktop and click Send To -> Compressed (zipped) folder.
  7. Attach the CBS.zip and DISM.zip files with your reply.
Click to expand...

Here are the CBS and DISM logs after running the DISM command above. Also, including the screen shot of error running command.
 

Attachments

Let's run chkdsk from safe mode.

Right click on the Start button, then click Run.
In the run box, type msconfig then press enter.
Click the Boot tab, then check the Safe boot box under Boot options.
Click the Apply button, then click OK.
You will be prompted to restart, click Restart.

Once in Safe Mode,
Right click on the Start button.
Click Command Prompt (admin)
Type chkdsk then press Enter.

When chkdsk completes, run msconfig, click the boot tab, then uncheck Safe boot.
Click Apply, then OK, then Restart.

Once your computer is back at the Desktop in normal mode, download then run ListChkdskResult (by SleepyDude) then copy and paste the text from notepad with your reply.
 
zcomputerwiz said:
Let's run chkdsk from safe mode.

Right click on the Start button, then click Run.
In the run box, type msconfig then press enter.
Click the Boot tab, then check the Safe boot box under Boot options.
Click the Apply button, then click OK.
You will be prompted to restart, click Restart.

Once in Safe Mode,
Right click on the Start button.
Click Command Prompt (admin)
Type chkdsk then press Enter.

When chkdsk completes, run msconfig, click the boot tab, then uncheck Safe boot.
Click Apply, then OK, then Restart.

Once your computer is back at the Desktop in normal mode, download then run ListChkdskResult (by SleepyDude) then copy and paste the text from notepad with your reply.
Click to expand...

Had some issues with getting into safe mode - login password was not the same as normal login - turned out to be the password for my LIVE login.
Anyway, results are attached.
 

Attachments

Go ahead and run chkdsk /r from an elevated command prompt.
It will ask if you want to schedule the disk check for the next reboot, type Y then press enter.

Restart your computer, and chkdsk should run before Windows starts up.
This check will take much longer than usual, please let it run to completion.

When you are back at the Desktop, run listchkdskresult again and attach or post the results with your reply.
 
zcomputerwiz said:
Go ahead and run chkdsk /r from an elevated command prompt.
It will ask if you want to schedule the disk check for the next reboot, type Y then press enter.

Restart your computer, and chkdsk should run before Windows starts up.
This check will take much longer than usual, please let it run to completion.

When you are back at the Desktop, run listchkdskresult again and attach or post the results with your reply.
Click to expand...

Was unable to complete a full Chkdsk, so the listchkdskresult was not updated. I tried to run it from the recovery thumb drive and did not see all the results because of long run time, but it apparently completed, but this did not produce any results recorded either. Was thinking of connecting hard drive to another computer and running chkdsk that way. Any advice?
 
If you were able to complete the disk check from the recovery environment that should be sufficient.
What is the result if you run chkdsk in read only mode again?
 
zcomputerwiz said:
If you were able to complete the disk check from the recovery environment that should be sufficient.
What is the result if you run chkdsk in read only mode again?
Click to expand...

Ran chkdsk c: - took a screen shot and attached (Chkdsk.ReadOnly.7.22.15.docx). Reran chkdsk d: /f from Recovery thumb drive command prompt and wrote down the progress which is attached (chkdsk_d_r.docx). Had to use d: as that was the normal C: drive is listed as in using the Recovery drive.

I am still failing to install all updates. A typed in a summary of the present 9 Important updates and what I observed about them. This summary is in file ImportantUpdates.docx.
 

Attachments

Ok, looks like ChkDsk fixed the filesystem problems.

Let's get fresh logs.

DISM Scan


  1. Right click on the Start button.
  2. Click Command Prompt (admin)
  3. Copy and paste the following command into the command prompt window, then press enter.

    DISM /online /cleanup-image /restorehealth
  4. When the command completes, navigate to C:\Windows\Logs\ and copy the CBS and DISM folders to your desktop.
  5. Right click on the CBS folder on your Desktop and click Send To -> Compressed (zipped) folder.
  6. Right click on the DISM folder on your Desktop and click Send To -> Compressed (zipped) folder.
  7. Attach the CBS.zip and DISM.zip files with your reply.
 
zcomputerwiz said:
Ok, looks like ChkDsk fixed the filesystem problems.

Let's get fresh logs.

DISM Scan


  1. Right click on the Start button.
  2. Click Command Prompt (admin)
  3. Copy and paste the following command into the command prompt window, then press enter.

    DISM /online /cleanup-image /restorehealth
  4. When the command completes, navigate to C:\Windows\Logs\ and copy the CBS and DISM folders to your desktop.
  5. Right click on the CBS folder on your Desktop and click Send To -> Compressed (zipped) folder.
  6. Right click on the DISM folder on your Desktop and click Send To -> Compressed (zipped) folder.
  7. Attach the CBS.zip and DISM.zip files with your reply.
Click to expand...

On 7.19.15 I ran this command which resulted in error 800f0906. I reran this with same results - see attached file Dism.7.23.15. This file also includes running the command 'DISM /online /Cleanup-Image /ScanHealth' as well as the command 'DISM /online /cleanup-image /CheckHealth'. These two commands say that the "component store is repairable". I did a little looking and saw that the way to point to a 'healthy' Image is by the following command:
DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:\RepairSource\Windows /LimitAccess

The instruction is to replace 'C:\RepairSource\Windows' with the location of the alternate Image. I created this, I think, on the Thumb Drive per the instructions when I first installed Windows 8.1 pro. That Thumb Drive is located on my same computer as G: and has the name "ESD-USB". Would you explain how the specify the Source correctly?
Thanks
 

Attachments

I'll need the log files to determine what needs to be fixed :)

  1. navigate to C:\Windows\Logs\ and copy the CBS and DISM folders to your desktop.
  2. Right click on the CBS folder on your Desktop and click Send To -> Compressed (zipped) folder.
  3. Right click on the DISM folder on your Desktop and click Send To -> Compressed (zipped) folder.
  4. Attach the CBS.zip and DISM.zip files with your reply.
 
zcomputerwiz said:
I'll need the log files to determine what needs to be fixed :)

  1. navigate to C:\Windows\Logs\ and copy the CBS and DISM folders to your desktop.
  2. Right click on the CBS folder on your Desktop and click Send To -> Compressed (zipped) folder.
  3. Right click on the DISM folder on your Desktop and click Send To -> Compressed (zipped) folder.
  4. Attach the CBS.zip and DISM.zip files with your reply.
Click to expand...

Sorry, forgot to include those files.
 

Attachments

Ok, the logs look good.

Run Windows Update and click Check for Updates. This may take a while.
Once you have a list of available updates, choose only one of the updates and install it. Note the KB# of the update, you will need it later.
If the update does not install successfully, record the error message and error code and include that information with your reply.
If the error code is not listed, go to View Update History, find the update, then right click and choose view details.
 
zcomputerwiz said:
Ok, the logs look good.

Run Windows Update and click Check for Updates. This may take a while.
Once you have a list of available updates, choose only one of the updates and install it. Note the KB# of the update, you will need it later.
If the update does not install successfully, record the error message and error code and include that information with your reply.
If the error code is not listed, go to View Update History, find the update, then right click and choose view details.
Click to expand...

Ran all the listed Important and optional updates - some successful - some not. Results in attached file.
 

Attachments

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