What's new

Update KB4343900 and KB4343894 keep failing to install

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
Hello,

I am new to this forum and want to start out by saying thanks in advance for any help that is provided. I have been reading other posts about similar issues and have been trying for a few days to resolve this issue myself. Initially, running SURT came back with over 400 missing MUM's, but I was able to resolve this because they were only related to 12 unique KB's, which I downloaded manually and placed in the packages directory prior to running SURT.

I receive the following error in Event Viewer when trying to install either of the above listed KB's via Windows Update or manually downloading and running the .msu file.

Windows update "Security Update for Windows (KB4343900)" could not be installed because of error 2147956481 "The referenced assembly could not be found." (Command line: ""C:\Windows\system32\wusa.exe" "C:\Users\Administrator\Desktop\windows6.1-kb4343900-x64_8acbe17ab3a57e50df6c84a4940f2933fa790468.msu" ")

SFC /scannow log:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Administrator>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Users\Administrator>

CheckSUR.log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-09-09 02:19

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 438
No errors detected

SFCFix log:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-09-09 18:24:25.399
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-09-09 18:27:05.022
----------------------EOF-----------------------

CBS log:

Dropbox - CBS.zip
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
Hello and welcome!

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:958830

4. Let me know if it says it was successful or if there are any errors.
 

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
Hello and welcome!

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:958830

4. Let me know if it says it was successful or if there are any errors.
The update uninstalled successfully
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
Please run SFC Scan again and report the result.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
Is the system requiring a restart? If so, please restart.
 

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>

New CBS.log: Dropbox - CBS.zip
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.
 

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service and just provide the link here.
Dropbox - components.zip
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.
 

Attachments

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-09-13 02:15:10.348
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCFixScript.txt [0]




FileScan::
[0: 2] C:\Windows\winsxs\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c\diskmgt.CHM
Expected: Nm0jwXDzPg7+0Wb/lPzZrxe6KthUAbkrG2QotxzpUV8=
Expected: 6.1.7600.16385 Found: Version number not available.
Successfully traced component amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_6.1.7600.16385_en-us_d76955a45e11858c.
Server-Help-Package.ClientEnterprise~31bf3856ad364e35~amd64~en-US~6.1.7601.17514.Server-Help-Package.ClientEnterprise-Update

[C:\Windows\Help\mui\0409\diskmgt.CHM]
FileScan:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2018-09-13 02:15:18.404
Script hash: i2fFbk8BnXI2TqS0EY7N2Fm7cTP3ghQ7QK4m6HqxUUM=
----------------------EOF-----------------------
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.



  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put
    Code:
    tags around the log to break up the text.
 

Attachments

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-09-14 23:23:15.103
Microsoft Windows 7 Service Pack 1 - amd64
Using .txt script file at C:\Users\Administrator\Desktop\SFCFixScript.txt [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_en-us_bbf15b3be40fab63\v!6.1.7600.16385.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_en-us_bbf15b3be40fab63\v!6.1.7600.16385.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_en-us_bbf15b3be40fab63\v!6.1.7600.16385.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\DerivedData\VersionedIndex\6.1.7601.23505 (win7sp1_ldr.160722-0600)\ComponentFamilies\amd64_server-help-chm.diskm_v.resources_31bf3856ad364e35_en-us_bbf15b3be40fab63\v!6.1.7600.16385.
RegistryScript:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2018-09-14 23:23:15.815
Script hash: V4sG4TxtpafgPRilERcj64WD8tAK73vm1i4az1iAztM=
----------------------EOF-----------------------
 

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some of th
em.
Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example
C:\Windows\Logs\CBS\CBS.log

C:\Windows\system32>


Dropbox - CBS.zip
 

MikeSchwaggs

Well-known member
Joined
Sep 9, 2018
Messages
48
Location
New York City
The two original updates that I created this post for are no longer even showing up in Windows Update.

What exactly did you have me do with these fixes? If I didn't want to have them installed, I could have easily hid them earlier and then I wouldn't be prompted anymore.

Thanks,
Mike S.
 

softwaremaniac

Moderator, BSOD Kernel Dump Expert, Windows Update Instructor
Staff member
Joined
Oct 9, 2014
Messages
18,417
Location
Croatia
That's very strange as I have been focusing on SFC up until now and have done nothing regarding the updates, so I've now wanted to see what error they gave when attempted to be installed.

Also, upon checking CBS.log it looked clean to me. Can you re-run SFC?
 
Top