[SOLVED] Update KB3179574 fail to install

[a25]

Hello Everyone,

Today i tried to download update KB3179574 and it failed. Before i had failing updates and i reinstalled windows and this fixed it but now this update failed to install.

Can anyone help me to fix this problem?

Thank you.

 

[a25]

SFCFIX.txt:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-19 16:39:32.222
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.




AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-08-19 16:40:15.926
----------------------EOF-----------------------

Update error:

Update for Windows 8.1 for x64-based Systems (KB3179574)

Installation date: ‎19/‎8/‎2016 4:41 PM

Installation status: Failed

Error details: Code 800F0922

Update type: Optional

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

More information: 
http://support.microsoft.com/kb/3179574

Help and Support: 
http://support.microsoft.com

cbs file attached

 

[Aura]

Hi a25,

Do you still need assistance with that issue?

 

[a25]

Yes please.

 

[Aura]

Alright :) I see that SFC was ran, but not DISM so we'll do that before trying to install the update again.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  DISM /Online /Cleanup-Image /RestoreHealth

• Let the scan run until the end (100%). Depending on your system, it can take some time;
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[a25]

Here is a zip file that contains the DISM folder and CBS.log file
https://1drv.ms/u/s!AmqmQrN3ePFYgZgpY4D06b5Pbb5VlA

Thanks

 

[Aura]

Alright, DISM returned clean logs. Try to install your update again. If it fails, upload the two logs below so I can review them.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[a25]

Unfortunately the update failed.
Here are the logs in a zip file
Microsoft services

 

[Aura]

Alright follow the instructions below please.

SoftwareDistribution - Rename
Follow the instructions below to rename the folders in SoftwareDistribution.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the commands below one at the time (press Enter to send it);
  

  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  net start wuauserv

 

[a25]

Done it,
Now should i try to redownload and reinstall the update?

 

[Aura]

Yes please do so. If it fails, reupload the CBS.log and WindowsUpdate.log for me to check.

 

[a25]

It failed again,
here is the zip file that contains the two needed files
Microsoft services


Thanks

 

[Aura]

How are you trying to install it? Via Windows Update?

 

[a25]

Yes, from Windows update.
Control panel -> Windows Update
In Windows Update i click on optional updates then select the update and tick it and click install.

 

[Aura]

Alright, download it directly from the Microsoft Download Center and try to install it.

Download Update for Windows 8.1 for x64-based Systems (KB3179574) from Official Microsoft Download Center

If it fails, upload the CBS.log and WindowsUpdate.log again for me.

 

[a25]

It failed by manual install
Microsoft services

 

[Aura]

Let's try the following.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1 and Windows 10, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:3179574

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

 

[a25]

It isn't installed on my computer

 

[Aura]

Alright, we'll try to install the update again, but this time, we'll take a capture using ProcMon at the same time to get more information on what's happening and why it's failing.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Attempt to install the update just like you have in the past.
3. Stop Process Monitor as soon as the update fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.

 

[a25]

The update doesn't fail when i install it by Windows update or standalone installer, The update fail when it install after restart.
When i click install from windows update it didn't give me any errors. I click restart now and system begin to restart but before it count to 30% without any problems.
After that it restarts and i get "configuring windows update" at 67% it stuck and after sometimes it continue to 9x% and fail. It reverts the update.

I reinstalled Windows and i will see if the problem gone. I will tell you what i got if the problem fixed or not.

Thank you for your help.