[SOLVED] Update KB 4534310 failed error 80073701

[lost-in-tech]

Will not let me zip CBS.log file. It is a 1720kb file. access denied.
I zipped the rest of the files I hope that works.
Thank you

Frank

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download
  
  SFCFix and move the executable to your desktop.
• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Attach that file to your next reply.

 

[lost-in-tech]

Hope this is what you need

 

[PeterJ]

Indeed. The log looks good.

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.

1. Download SURT for your system. (Windows 7 SP1 x64)
2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
4. Attach this log to your next reply.

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)

 

[lost-in-tech]

two CheckSURs attached.

 

[PeterJ]

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.

 

[lost-in-tech]

sfcfix1

 

[lost-in-tech]

I can not get it to download SURT again.
And I can not find that EXE in my computer

 

[lost-in-tech]

Is components scanner.exe the one I need to run?

 

[PeterJ]

I can not get it to download SURT again.

Why not ? If you get an error message please provide a screenshot.

And I can not find that EXE in my computer

Check in the folder Downloads or search for the file windows6.1-kb947821-v34-x64_cc4a605bcda8288af75983312e8fb25367e98fdd.msu and run that again.

Is components scanner.exe the one I need to run?

No.

 

[lost-in-tech]

I'm sorry, I was looking for SURT.EXE Should have paid attention the first time as to what name actually is.

 

[PeterJ]

The CheckSur log is clean.

Try to install KB4534310 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[lost-in-tech]

It still failed. Did a restart and tried again. failed again.

 

[PeterJ]

Did a restart and tried again. failed again.

Don't do that the next time. The error may roll-over to another file which makes it harder to investigate. Just post the requested file, in this case cbs.log.

Remove Update Manually

1. Click on the Start button and in the search box, type Command Prompt.
2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
3. When command prompt opens, copy and paste the following command into it, then press enter.
   wusa /uninstall /KB:4486563
   
4. Let me know if it says it was successful or if there are any errors.

 

[lost-in-tech]

not installed on this computer

 

[PeterJ]

FRST Registry Search

1. Click the Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
   Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
   64-bit: Downloading Farbar Recovery Scan Tool
   Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
   
6. Right-click on the file FRST64.exe and choose Run as administrator.
7. Copy and paste KB4486563 into the Search box and click the Search Registry button.
8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
9. You may close any remaining open windows now.

 

[lost-in-tech]

Farbar Recovery Scan

 

[PeterJ]

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

1. Download the attachment fixlist.txt and save it to your desktop.
2. Right-click on FRST64.exe and select "Run as administrator".
3. Press the Fix button.
4. The tool will now process fixlist.txt.
5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try to install KB4534310 again and report the result.
If it fails, copy the file C:\Windows\Logs\CBS\cbs.log to your desktop.
Zip the copied file and attach the zipped cbs.log to your next reply.

 

[lost-in-tech]

Fixlog.txt

 

[lost-in-tech]

That worked. You guys are so great. I am glad that after that much trouble you still would not give up.