[SOLVED] Update from Windows 7 to Windows 10 not working

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dan22

Contributor
Joined
Aug 31, 2019
Posts
17
Hello,

I am trying to update a machine from Windows 7 Pro to Windows 10. I have done this procedure on at least 10 machines, with no major issues. I have this one machine that keeps giving me an error 0x800700f -0x20006 Installation has failed in the SAFE_OS phase with an error during REPLICATE_OC operation.

I have downloaded the Media Creation tool and saved the ISO file on the computer. I then ran the Windows setup. It looks like it completes, but then comes back with the error. I have tried multiple times with the same result.

The machine is a Dell T3610 with a RAID controller. I have 2 1TB drives in a RAID 1 configuration.

Here is what I have done so far. 1) Fully updated BIOS, 2) Fully updated drivers, 3) Fully updated Windows 7, 4) Read through multiple forums, but couldn't find any real solutions, 5) There is more than 500GB of space available on C drive.

I am hoping you can help. Any assistance would be greatly appreciated.
 
Hello and welcome!

Please start by temporarily uninstalling your security software (Symantec) along with Daemon Tools and detach any non-essential hardware that might be plugged in during the upgrade.

If it fails, do a search for setuperr.log and attach it to your reply.
 
I did what you said and tried to run the upgrade again. Failed with same error. Attached is the only setuperr.log file I could find, which was under c:\$windows.~bt\sources\rollback. Not sure if the one that you were referring to.
 

Attachments

Hmmm...

SFCFixScript.txt

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
  5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.[/list]
 

Attachments

I ran your SFCFixScript.txt file and have attached the results (SFCFix.txt). I had a look at the results and did find another setuperr.log file in the c:\windows\panther\newos\panther folder. I have included this file as an attachment as well.
 

Attachments

KB4490628 Servicing stack update for Windows 7 SP1 (x64) is installed. Are there any other updates that could be missing?

What else?
 
Thanks.

Step#1 - System Update Readiness Tool (SUR) Windows 7 - 64-Bit
1. Download and run the following file.
2. When it asks you if you wish to install, please answer Yes. Note: It could take several hours to run. Please don't cancel it.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post, please upload via Sendspace and just provide the link here.
 
Hi!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, run SURT again and attach CheckSUR.log.
 

Attachments

WOW! You are awesome. I checked the logs, and it looks like everything got updated properly this time. I then tried to install Windows 10 again, and IT WORKED! I attached the logs for your review.

I am all good now. Thank you so much for all your help. You are a lifesaver. I was looking at doing a complete reinstall, but you saved a lot of work.

Keep up the great work. I will be donating to your cause.
 

Attachments

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