About a month ago during an update session my computer froze. The 4 updates that it was busy with did not want to install afterwards and I kept on getting an error code in the update window. Today I again tried to resolve the problem. I followed a help link and installed The System Update Readiness Tool for Windows 7 (KB947821) [May 2014]
That took care of two of the 4 updates that would not install.
The following two updates will however not install 1) Security Update for Windows (KB2931356) Installation date: 2014/06/17 10:17 PM Installation status: Failed Error details: Code 80073712 Update type: Important Fix for KB2931356
I followed the link - More information: MS14-026: Description of the security update for the .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1: May 13, 2014
and downloaded Security Update for Microsoft .NET Framework 3.5.1 on Windows 7 Service Pack 1 and Windows Server 2008 R2 Service Pack 1 - file name downloaded Windows6.1-KB2931356-x86.msu
This did however not fix the problem
2) Security Update for Windows 7 (KB2871997) - Installation date: 2014/06/17 10:03 PM - Installation status: Failed - Error details: Code 80073712 I also followed the link More information: Microsoft Security Advisory: Update to improve credentials protection and management: May 13, 2014
and downloaded : Security Update for Windows 7 (KB2871997)
File name downloaded - Windows6.1-KB2871997-v2-x86.msu
This did however not fix the problem
I also ran the "sfc /scannow" command
with the outcome - Windows Resource Protection did not find any integrity violations.
This means that you do not have any missing or corrupted system files.
My computer info as per the control panel System program
Windows edition - Windows 7 Home Premium Service Pack 1 - 32 bit
Processor : Intel(R) Core(TM)2 Quad CPU Q8200 @2.33 GHz
Installed memory (RAM): 4.00 GB (3.5 GB usable)
Windows is activated - product key (listed)
I asked Prof Google for assistance and he recommended this forum (first search result supplied) so here I am :huh:
Hoping you can help me.
P.S. the CBS zip file is attached as per the instruction.
My name is Tom and I'll be assisting you along with one of our trainees: ganjeii. Please don't be worried about being helped by a trainee though, firstly he's very good and secondly I'll be reviewing all of his scripts before he posts them! There might be a slight delay between our posts as there's time zone differences between us, but we'll do our best to get you up and running as soon as possible!
I've let ganjeii know and we'll get back to you with a fix as soon as possible!
Hi again George, and thank you for being so patient, please follow my instructions below very carefully: Windows Update Manifest Replacement
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing a folder named Manifests
Open the Manifests folder and copy the files into the following folder
C:\Windows\Temp\CheckSur\Winsxs\Manifests
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
Hi Ganjeii I appreciate your help.
After following your instructions above, here is the contents of the SURT log (I pasted the log dating 2014-06-26 10:56I first and below that I posted the complete log from the file from 2014-05-22 14:15 to 2014-06-26 10:56)
The complete log starts at the comment indicated by ############
Kind regards George
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-06-26 10:56
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.18410_none_0afbfa6df48eab41.manifest x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.18410_none_0afbfa6df48eab41
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.18410_none_0afbfa6df48eab41.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18467_none_733c94b3e1709754.manifest x86_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18467_none_733c94b3e1709754
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-a..rience-program-data_31bf3856ad364e35_6.1.7601.18467_none_733c94b3e1709754.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_netfx-aspnet_perf_ini_b03f5f7f11d50a3a_6.1.7601.18410_none_b227026db94402e9.manifest x86_netfx-aspnet_perf_ini_b03f5f7f11d50a3a_6.1.7601.18410_none_b227026db94402e9
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_netfx-aspnet_perf_ini_b03f5f7f11d50a3a_6.1.7601.18410_none_b227026db94402e9.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18409_none_3ce46db2daeaac10.manifest x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18409_none_3ce46db2daeaac10
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-security-digest_31bf3856ad364e35_6.1.7601.18409_none_3ce46db2daeaac10.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_netfx-aspnet_rc_dll_res_b03f5f7f11d50a3a_6.1.7601.18410_none_04769718ba685f66.manifest x86_netfx-aspnet_rc_dll_res_b03f5f7f11d50a3a_6.1.7601.18410_none_04769718ba685f66
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_netfx-aspnet_rc_dll_res_b03f5f7f11d50a3a_6.1.7601.18410_none_04769718ba685f66.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.22617_none_f42db4120e36beff.manifest x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.22617_none_f42db4120e36beff
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_netfx-web_engine_dll_b03f5f7f11d50a3a_6.1.7601.22617_none_f42db4120e36beff.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18467_none_09f82166a865aedb.manifest x86_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18467_none_09f82166a865aedb
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_microsoft-windows-a..ence-telemetry-sdbs_31bf3856ad364e35_6.1.7601.18467_none_09f82166a865aedb.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_netfx-aspnet_wp_exe_b03f5f7f11d50a3a_6.1.7601.22617_none_8277499762943879.manifest x86_netfx-aspnet_wp_exe_b03f5f7f11d50a3a_6.1.7601.22617_none_8277499762943879
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_netfx-aspnet_wp_exe_b03f5f7f11d50a3a_6.1.7601.22617_none_8277499762943879.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
(f) CSI Manifest All Zeros 0x00000000 winsxs\Manifests\x86_netfx-aspnet_perf_ini_b03f5f7f11d50a3a_6.1.7601.22617_none_9b58bc11d2ec16a7.manifest x86_netfx-aspnet_perf_ini_b03f5f7f11d50a3a_6.1.7601.22617_none_9b58bc11d2ec16a7
(fix) CSI Manifest All Zeros CSI File Replaced File: x86_netfx-aspnet_perf_ini_b03f5f7f11d50a3a_6.1.7601.22617_none_9b58bc11d2ec16a7.manifest From: C:\Windows\CheckSur\v1.0\windows6.1-7601-x86-cab4.cab
Summary:
Seconds executed: 1305
Found 9 errors
Fixed 9 errors
CSI Manifest All Zeros Total count: 9
Fixed: CSI Manifest All Zeros. Total count: 9
#########################################################
### Here follows the complete log from 2014-05-22 14:15 to 2014-06-26 10:56 ###
#########################################################
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 25.0
2014-05-22 14:15
That looks great! it looks like all of the files were repaired. Give Windows update another try, can you tell me if they are now successfully installing?
Hi Ganjeii,
i have same pblm and intend to solve the same by do downloading the pack.zip file from dropbox. but the file is not available there. pl upload the same. thanks and regards vijay
