[SOLVED] Update error code 80070bc9 when trying to install important updates

ZoomyRamen

Member
Joined
Jun 3, 2015
Posts
18
Hey guys,

Just been trying to install KB3035583 and KB3013769 but neither of them work! I'm on windows 8.1 and I just want to reserve my free copy of windows 10! :(

It's always failing to update. I've tried clearing everything, done a refresh install and what not, still nothing!

Attached the logs from attempting to use the fix. Cheers!
 

Attachments

2015-06-03 21:33:39, Info CSI 0000000c Pending transaction content must be resolved, cannot begin another transaction yet2015-06-03 21:33:39, Info CBS Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-03 21:33:39, Info CBS Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

I see a few other things too, but go ahead and reboot at least once.

Follow the instructions here to run system file checker: Use the System File Checker tool to repair missing or corrupted system files
Follow the instructions here to run DISM: Fix Windows corruption errors by using the DISM or System Update Readiness tool

Attach C:\Windows\Logs\BCS\CBS.log and C:\Windows\Logs\DISM\dism.log with your reply.
 
2015-06-03 21:33:39, Info CSI 0000000c Pending transaction content must be resolved, cannot begin another transaction yet2015-06-03 21:33:39, Info CBS Failed to get transaction analysis because of pending operations. Disposition from Analyze: 0x1 [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]
2015-06-03 21:33:39, Info CBS Failed to get inventory. [HRESULT = 0x80070bc9 - ERROR_FAIL_REBOOT_REQUIRED]

I see a few other things too, but go ahead and reboot at least once.

Follow the instructions here to run system file checker: Use the System File Checker tool to repair missing or corrupted system files
Follow the instructions here to run DISM: Fix Windows corruption errors by using the DISM or System Update Readiness tool

Attach C:\Windows\Logs\BCS\CBS.log and C:\Windows\Logs\DISM\dism.log with your reply.

Hey!

So I rebooted and ran both of the tools, it asked me to reboot again after the dism so I imagine it'll always be saying that in the logs I attach.

Anyway, attached the two that I got.

Cheers!
 

Attachments

I've just set it to automatic/start up and turned it on. Tried the updated again but didn't work.
 
Reboot again and see if it stays set to automatic.

Download and run MiniToolBox, check the box for 'last 10 event viewer erros' then click 'go'.
Copy and paste the results with your reply.
 
Yeah weirdly it switched it back to manual!

MiniToolBox by Farbar Version: 11-05-2015 01
Ran by Ben (administrator) on 05-06-2015 at 19:23:31
Running from "E:\Users\Belkisa\Downloads"
Microsoft Windows 8.1 Pro with Media Center (X64)
Model: System Product Name Manufacturer: System manufacturer
Boot Mode: Normal
***************************************************************************


========================= Event log errors: ===============================


Application errors:
==================
Error: (06/04/2015 11:51:43 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ZOOMYRAMEN)
Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.


Error: (06/04/2015 11:51:43 PM) (Source: Microsoft-Windows-Immersive-Shell) (User: ZOOMYRAMEN)
Description: Activation of application microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1 failed with error: -2144927141 See the Microsoft-Windows-TWinUI/Operational log for additional information.


Error: (06/03/2015 09:23:58 PM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: Cryptographic Services failed while processing the OnIdentity() call in the System Writer Object.




Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.


System Error:
Access is denied.
.




System errors:
=============
Error: (06/05/2015 07:21:11 PM) (Source: Service Control Manager) (User: )
Description: The iPodDrv service failed to start due to the following error:
%%2


Error: (06/05/2015 07:21:09 PM) (Source: Service Control Manager) (User: )
Description: The Offline Files service terminated with the following error:
%%3


Error: (06/05/2015 00:33:25 AM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.


Error: (06/05/2015 00:08:02 AM) (Source: Service Control Manager) (User: )
Description: The Steam Client Service service failed to start due to the following error:
%%1053


Error: (06/05/2015 00:08:02 AM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Steam Client Service service to connect.


Error: (06/04/2015 11:52:33 PM) (Source: Service Control Manager) (User: )
Description: The iPodDrv service failed to start due to the following error:
%%2


Error: (06/04/2015 11:52:32 PM) (Source: Service Control Manager) (User: )
Description: The Offline Files service terminated with the following error:
%%3


Error: (06/04/2015 11:51:38 PM) (Source: DCOM) (User: ZOOMYRAMEN)
Description: Windows.Networking.BackgroundTransfer.Internal.BackgroundTransferTask.ClassId.4


Error: (06/04/2015 11:51:38 PM) (Source: DCOM) (User: ZOOMYRAMEN)
Description: Windows.Networking.BackgroundTransfer.Internal.BackgroundTransferTask.ClassId.4


Error: (06/04/2015 11:51:38 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: {5DC4F9AD-3A2B-4DF4-AC39-3FF5A19FCF4C}




Microsoft Office Sessions:
=========================
Error: (06/04/2015 11:51:43 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ZOOMYRAMEN)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141


Error: (06/04/2015 11:51:43 PM) (Source: Microsoft-Windows-Immersive-Shell)(User: ZOOMYRAMEN)
Description: microsoft.windowscommunicationsapps_8wekyb3d8bbwe!ppleae38af2e007f4358a809ac99a64a67c1-2144927141


Error: (06/03/2015 09:23:58 PM) (Source: Microsoft-Windows-CAPI2)(User: )
Description:
Details:
AddLegacyDriverFiles: Unable to back up image of binary Microsoft Link-Layer Discovery Protocol.


System Error:
Access is denied.




CodeIntegrity Errors:
===================================
Date: 2015-06-05 07:31:03.659
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-03 22:12:43.681
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-02 20:42:08.682
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-02 20:42:07.356
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Bonjour\mdnsNSP.dll that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-02 20:22:59.798
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-02 20:22:58.898
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-01 21:47:35.060
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-06-01 21:16:52.799
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-05-30 22:38:32.905
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.


Date: 2015-05-30 22:38:32.741
Description: Code Integrity determined that a process (\Device\HarddiskVolume1\Program Files\Windows Defender\MsMpEng.exe) attempted to load \Device\HarddiskVolume1\Program Files\Microsoft Silverlight\xapauthenticodesip.dll that did not meet the Custom 3 / Antimalware signing level requirements.




**** End of log ****
 
Error: (06/05/2015 00:33:25 AM) (Source: Service Control Manager) (User: )
Description: The Windows Installer service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 120000 milliseconds: Restart the service.

I don't like that, but it isn't Trusted Installer or BITS so it shouldn't(?) matter.

Do you have any 'tune up' software installed?

Set TrustedInstaller to Automatic again and reboot. Repeat this process (set to automatic and reboot) 3 times - make sure to give the computer a couple minutes to completely start up and become idle between reboots.
Run sfc and dism when you're done and post the logs.
 
I did have CCleaner but uninstalled it since I was worried it was doing more harm than good!
 

Attachments

Try running the following from an elevated command prompt:
wuauclt /r /reportnow
 
It just keeps failing even when I reboot, with error code 3017
Error code 3017 for Windows Installer packages indicates "reboot required", the Windows Installer service crashing would explain this.

I think we might need to call in another helper, this might be a Windows Installer issue.
 
ZoomyRamen -

Please try the following.

Step#1 - Run Windows Repairs
1. Download Windows Repair (All-in-One) Portable to your desktop.
2. Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Extract.JPG

3. Keep the defaults and click the Extract button.
4. A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
5. Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Capture.JPG



6. Double-click on Repair_Windows.exe to open.
7. When the program opens, click the Repairs tab and click the Open Repairs button.
8. A backup of your registry will be made. After a few moments you will have many options from which you can choose.
9. Please click the Unselect All button and then click to enable only the following ones:

03 - Reset Service Permissions
04 - Register System Files
05 - Repair WMI
10 - Remove Policies Set By Infection
13 - Repair Winsock & DNS Cache
15 - Repair Proxy Settings
17 - Repair Windows Updates
21 - Repair MSI (Windows Installer)



10. Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
StartRepairsWithReboot.JPG

11. Once the fixes are complete you will be prompted to restart your machine. Answer Yes.
 
Please do the following (even if you have done previously).

Step#1 - SFC Scan
1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Please upload CBS.txt to this thread

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thank you. Please try the following.

Revert Pending Changes
1. Click your Start button so it brings up the Start Screen.
2. Hold down your left Shift button while you click the Power button in the upper-right and choose Restart. Note: Keep the shift button held down while the machine restarts until the Choose an Option screen shows.
ChooseAnOption.JPG

3. Click the Troubleshoot button.
4. Click the Advanced Options button.
5. Choose the Command Prompt button.
6. Select your account and put in your password if prompted.
7. Once the command Window is displayed please follow the below steps.
8. Type notepad into the command prompt and hit enter.
9. Click the File menu in notepad and choose Open. Click on the This PC icon on the left hand side so that you see all the drive letters. You sill see Boot (X:) and likely others. Look for the drive letter that is associated to Local Disk. It won't be drive letter X. If you are unsure which one represents your local disk you can double-click on each drive and look to see if there is a Windows directory in it. That will be the drive letter we are interested in.
10. Once you've identified the driver letter you may cancel out of this screen and close notepad.
11. Now type the following into the Command Prompt replacing C (shown in red) with the drive letter you identified in bullet#9. Note: there is a space after C:\ as well as before the last forward slash.
DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

12. If all goes well you will see the following as the last few lines. Please let me know if you don't.
Code:
Reverting pending actions from the image...
The operation completed. Any revert of pending actions will be attempted after reboot.
The operation completed successfully.
 

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