P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 Apr 26, 2022 #1 This BSOD occurred randomly. Computer created by my father. Desktop Windows 10 Pro x64 full retail version I don't know how many years I've been using it. Probably about 4 years Have you re-installed the OS? No i7 4770K I do not know the brand of RAM. GTX 1050Ti ASUS Z87A driver verifier disabled What security software are you using? Windows Defender Are you using proxy, vpn, ipfilters or similar software? Yes I use OpenVPN Are you using Disk Image tools? Yes SoftPerfect RAMDISK Are you currently under/overclocking? Are there overclocking software installed on your system? NO memtest is pass 4 error 0 SysnativeFileCollectionApp is not finished yet Last edited by a moderator: Apr 3, 2023
This BSOD occurred randomly. Computer created by my father. Desktop Windows 10 Pro x64 full retail version I don't know how many years I've been using it. Probably about 4 years Have you re-installed the OS? No i7 4770K I do not know the brand of RAM. GTX 1050Ti ASUS Z87A driver verifier disabled What security software are you using? Windows Defender Are you using proxy, vpn, ipfilters or similar software? Yes I use OpenVPN Are you using Disk Image tools? Yes SoftPerfect RAMDISK Are you currently under/overclocking? Are there overclocking software installed on your system? NO memtest is pass 4 error 0 SysnativeFileCollectionApp is not finished yet
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 Apr 26, 2022 #2 dmp file Attachments 042622-18421-01.zip 221.9 KB · Views: 4
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland Apr 28, 2022 #3 Hi organic-rutabaga, Could you run the Sysnative tool and attach the zip file it generates, it will give more insight into your problem.
Hi organic-rutabaga, Could you run the Sysnative tool and attach the zip file it generates, it will give more insight into your problem.
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 Apr 29, 2022 #4 Stuck in "Waiting for SystemInfo". Also, terminating it in Task Manager did not help.
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland Apr 29, 2022 #5 Please reboot your computer and try it again. Could you also share the situation when you have this crash?
Please reboot your computer and try it again. Could you also share the situation when you have this crash?
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 1, 2022 #6 I rebooted the system, but it will not proceed from Waiting for SystemInfo. I was watching TV on my PC when I BSOD'd.
I rebooted the system, but it will not proceed from Waiting for SystemInfo. I was watching TV on my PC when I BSOD'd.
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 1, 2022 #7 I thought it was caused by memory compression so I disabled it. We'll see how it goes.
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland May 1, 2022 #8 It is a bit worrisome that systeminfo does not work after a reboot, together with the 0x154 it may indicate drive problems. I'd like you to do the following to provide more insight. 1. Provide all dump files in C:\Windows\Minidump 2. Run this command in a command prompt or powershell prompt (if you use powershell, replace %USERPROFILE% with the path to your username directory, e.g. C:\users\axe0), it'll create an eventlog.txt file on your desktop. Please attach this file to your post as well. Note that it might take some time for this command to finish. Code: wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
It is a bit worrisome that systeminfo does not work after a reboot, together with the 0x154 it may indicate drive problems. I'd like you to do the following to provide more insight. 1. Provide all dump files in C:\Windows\Minidump 2. Run this command in a command prompt or powershell prompt (if you use powershell, replace %USERPROFILE% with the path to your username directory, e.g. C:\users\axe0), it'll create an eventlog.txt file on your desktop. Please attach this file to your post as well. Note that it might take some time for this command to finish. Code: wevtutil qe System /f:text > "%USERPROFILE%\Desktop\eventlog.txt"
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 1, 2022 #9 Is this okay? Attachments files.7z 311.1 KB · Views: 3
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland May 1, 2022 #10 Yes, that's okay. I'm surprised to see that the encoding in the eventlog is weird, but that may just be another sign of a hardware problem, particularly seeing a few events like the following. Code: 2022-04-26T22:00:10.1810000Z I/O on 31Q0A00GF5CG has failed. 2022-04-26T22:00:11.7310000Z I/O on 31Q0A00GF5CG has failed. 2022-04-26T22:00:13.2160000Z I/O on 31Q0A00GF5CG has failed. 2022-04-26T22:00:14.5130000Z I/O on 31Q0A00GF5CG has failed. I don't know what this 31Q0A00GF5CFG device is though. The dumps themselves are quite typical, a I/O error occurred while reading data into memory because a non-existent device was specified. Typically that's due to drive or RAM problems so let's start there. I suggest running a hard drive diagnostics test. Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test
Yes, that's okay. I'm surprised to see that the encoding in the eventlog is weird, but that may just be another sign of a hardware problem, particularly seeing a few events like the following. Code: 2022-04-26T22:00:10.1810000Z I/O on 31Q0A00GF5CG has failed. 2022-04-26T22:00:11.7310000Z I/O on 31Q0A00GF5CG has failed. 2022-04-26T22:00:13.2160000Z I/O on 31Q0A00GF5CG has failed. 2022-04-26T22:00:14.5130000Z I/O on 31Q0A00GF5CG has failed. I don't know what this 31Q0A00GF5CFG device is though. The dumps themselves are quite typical, a I/O error occurred while reading data into memory because a non-existent device was specified. Typically that's due to drive or RAM problems so let's start there. I suggest running a hard drive diagnostics test. Hard Drive (HDD) Diagnostics (Sea Tools for DOS) & SSD Test
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 1, 2022 #11 31Q0A00GF5CG seems to be the serial number of my Toshiba HDD. I will change the SATA cable. crystaldiskinfo says it's good
31Q0A00GF5CG seems to be the serial number of my Toshiba HDD. I will change the SATA cable. crystaldiskinfo says it's good
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland May 1, 2022 #12 Yes, Speccy also did not indicate problems so that's not surprising. Both read the SMART, the software for monitoring the health of a drive, but that's not the complete picture and the SMART readings are not always accurate.
Yes, Speccy also did not indicate problems so that's not surprising. Both read the SMART, the software for monitoring the health of a drive, but that's not the complete picture and the SMART readings are not always accurate.
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 1, 2022 #13 I replaced the SATA cable. We will see how it goes with this.
axe0 Administrator, BSOD Academy Instructor, Security Analyst Staff member Joined May 21, 2015 Posts 3,307 Location Holland May 1, 2022 #14 Keep us posted.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,222 Location %systemroot% May 1, 2022 #15 organic-rutabaga said: Stuck in "Waiting for SystemInfo". Click to expand... If you open an elevated command prompt and enter the following command: Rich (BB code): msinfo32 /nfo %userprofile%\Desktop\msinfo32.nfo Is the file exported successfully to your desktop?
organic-rutabaga said: Stuck in "Waiting for SystemInfo". Click to expand... If you open an elevated command prompt and enter the following command: Rich (BB code): msinfo32 /nfo %userprofile%\Desktop\msinfo32.nfo Is the file exported successfully to your desktop?
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 2, 2022 #16 Yes, the file has been exported.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,222 Location %systemroot% May 5, 2022 #17 Could you please attach it in your next post? Have you had any other issues since changing the SATA cable?
Could you please attach it in your next post? Have you had any other issues since changing the SATA cable?
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 5, 2022 #18 The bsod has not occurred since the sata cable was replaced.
x BlueRobot Administrator Staff member Joined May 7, 2013 Posts 10,222 Location %systemroot% May 6, 2022 #19 Okay, that's good news, we'll give it a few more days and then mark this thread as solved if the system doesn't crash again.
Okay, that's good news, we'll give it a few more days and then mark this thread as solved if the system doesn't crash again.
P peanuts-fire Active member Joined Apr 17, 2022 Posts 29 May 6, 2022 #20 OK. I'll be watching the computer for a few more days.