[SOLVED] Unable to use Windows update

M

minit

Member
Joined
Oct 6, 2019
Posts
12
Hello,

Since few months (mid-April) I'm unable to use Windows Update on a Win 10 Pro (Dell 7490).
0xca00a000 for KB4512578
0x80073712 for KB4486153

I have try to :
- reset completely Windows Update
Reset Windows Update in Windows 10

- use DISM to repair the database with a clean Win10 ISO :
Dism /Online /Cleanup-Image /RestoreHealth /Source:esd:G:\sources\install.esd:6 /LimitAccess
Dism /Online /Cleanup-Image /AnalyzeComponentStore
Dism /Online /Cleanup-Image /StartComponentCleanup /ResetBase
=> DISM stops at 15,5% : "Error 2 : The system cannot find the file specified"


- use SFCFix.exe tool :
=> DISM stops at 15,5% : "Error 2 : The system cannot find the file specified" and SFCFix.exe does not do anything more

- use sfc/scannow
=> "sfc windows resource protection could not start the repair service"
However the trustedinstaller process is already running and set to auto mode.

- reinstall Windows 10 with no file or app loses using the MediaCreationTool
=> after 15mn, the install is cancelled..

- check if all drivers were properly installed

All these previous tests were made without AV and also in safe mode.
There is no malware or virus in my computer.
Logs attached.

What can I do ?

Thanks
Minit
 

Attachments

Hello and welcome!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Done
Same error : DISM stops at 15,5% : "Error 2 : The system cannot find the file specified"

Thanks
 

Attachments

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:


  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
  1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
  2. Accept the License Agreement
  3. Download the ISO file to your desktop.
  4. Double-click on the ISO and then run the setup to try and upgrade your machine.
 
Yes I already have performed this test, the installation is cancelled 15mn later. :( Check my initial message for the logs

Thanks
 
I see. Please open Command Prompt as Admin and copy paste the following command in followed by Enter:

cmd /c dir /s /A %systemroot%\servicing\version >"%userprofile%\desktop\servicing.txt"
 
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