[SOLVED] Unable to update windows, stuck on version 1909

umphlove91

umphlove91

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Joined
Nov 14, 2021
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Can't update Windows, stuck on Version 1909 (OS Build 18363.1139)

I have a problem with windows update, I am stuck on version 1909 and update always fails when I try it. I have tried pretty much every solution except completely reinstalling windows. When I do the windows update troubleshooter it gives an error. I have ran Chkdsk from command prompt, /sfc scannow doesn't run for some reason even after trying fixes. Have tried to use the windows update assistant but it doesn't work. Also tried manually downloading the updates and past restore points.

Windows update troubleshooter gives error "WaaSMedicService Issues remediated by :CorruptionRepairPlugin;AppCleanerPlugin;EnableUUPScanPlugin"

When the update fails it says "There were problems installing some updates, but we'll try again later. Feature update to Windows 10, version 20H2 - Error 0x800706be

Security Update for Windows 10 Version 1909 for x64-based Systems (KB4535680) - Error 0x8000ffff

Not sure what else to do other than a complete reinstall of Windows. Also am unable to upgrade to Windows 11 because I'm stuck on old version.

Attached dism log and setupdiag results.
 

Attachments

Hi

Welcome to sysnative - please do the following.

Export/Upload CBS folder

  1. On Windows 8 and Windows 10, press the Windows key, type This PC, and press Enter.
    On Windows Vista and Windows 7, click the Start button then click Computer.
  2. Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
  3. Find and double click on the Logs folder.
  4. Right-click on the CBS folder, and select Copy.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
  6. Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
  7. A new file, also called CBS (CBS.zip), but this time with a different icon, will be created on your desktop.
  8. Please upload it to a file sharing service and provide the link to it in your next reply. Examples of services to upload to are Dropbox or OneDrive or SendSpace
 
Hi

Please do the following.

Step#1 - Export CBS hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.
 
Hi

Please do the following.

Step1- SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put <> tags around the log to break up the text.
Then try updating windows and attach CBS.log if it fails.
 

Attachments

Hello, I performed those steps and tried to update again but it unfortunately failed. Attached the CBS below.


SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-11-17 17:51:49.610
Microsoft Windows 10 Build 18363 - amd64
Using .zip script file at C:\Users\markg\OneDrive\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.cat
Successfully took permissions for file or folder C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.mum

Successfully copied file C:\Users\markg\AppData\Local\niemiro\Archive\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.cat to C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.cat.
Successfully copied file C:\Users\markg\AppData\Local\niemiro\Archive\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.mum to C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.mum.

Successfully restored ownership for C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.cat
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.cat
Successfully restored ownership for C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.mum
Successfully restored permissions on C:\WINDOWS\Servicing\Packages\microsoft-windows-client-features-package02~31bf3856ad364e35~amd64~~10.0.18362.1139.mum
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2021-11-17 17:51:49.974
Script hash: AQq6G59omN30i2off/UGv5Kd3JWnrZPqbxQRoIz5ldA=
----------------------EOF-----------------------
 

Attachments

Hi

Please do the following.

Clink on this link and download KB5005412 servicing stack update to your desktop.
Double click on the downloaded file and follow the installation instructions.

If the installation is not successful please let me know.

If the installation is successful please try windows update again and attach CBS.log if it fails.
 
The installation was not successful. After clicking the link and starting the download I got a message that "The update is not applicable to your computer." I click OK and the Standalone Installer closes.
 
Hi, Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as the it fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

i3yiUac.png

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and provide the link to the LogFile.PML file as well as your CBS.log Examples of services to upload to are Dropbox or OneDrive or SendSpace.
 
Hi

Please do the following.

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, and press Enter
wusa /uninstall /KB:KB4535684

4. Let me know if it says it was successful or if there are any errors
 
Please do the following.

Step#1 - DISM /RestoreHealth Scan

Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Right-click on the Start button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
    Dism /Online /Cleanup-Image /RestoreHealth
  3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
    Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as Dropbox or OneDrive or SendSpace and just provide the link.
 
DISM restore failed at 59.8% and it says "DISM failed. No operation was performed. Error: 0x8000ffff"
 
I then tried the 3rd step and it tells me The system cannot find the path specified. 0 files copied
 
Ok, please post the cbs.log
 
Sure, here is the CBS.log
CBS.txt was not on the desktop so I had to go to C:>Windows>Logs>CBS to get it.
 

Attachments

Hi

Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.
 
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