[SOLVED] Unable to update Windows 10 by any means

J

JordanTheAlmond

Member
Joined
Jul 29, 2023
Posts
11
I have spent the past few days attempting to update Windows 10 Home to the latest version without any success. I was stuck on Version 1903 but managed to do a full reset and boot off a USB to Version 1909, but the problem still persists.

The Windows updater attempts to install update KB5003169, but upon restarting there is a message that the update failed and the computer will be restored to the previous version. The settings give the error code 0x800f0922.
I have also tried using Windows Media Creation Tool both to upgrade my system directly to version 22H2, and to install the version to a USB and boot it from there but neither solution works.

I have used SFC /scannow and Dism cleanup without any success. I have attached the CBS folder and Components Scanner file.

Any help is appreciated.
 

Attachments

Hi and welcome to Sysnative,

Did you forcibly removed Microsoft Edge (Edge Chromium) from this system with a tweak tool?
 
I uninstalled it from the windows settings then ran a tweak tool later to find driver updates, but I had the Windows Update issue before I did that.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

  • Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  • Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  • Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  • Press the Scan button.
  • Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  • Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
The first time I tried downloading the update after installing Edge and restarting my whole computer froze before the update was fully downloaded. After that I was able to install KB5003169 which is an update for Windows 10 version 1909. I then tried to install the feature update to version 22H2 which failed with error code 0xc1900101.
 
Download and run SetupDiag from Microsoft
  • Download
    60e45c659164d-SetupDiag.png
    SetupDiag to your desktop.
  • Right-click on SetupDiag.exe and select Run as administrator.
  • When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
  • Attach SetupDiagResults.log and Logs.zip to your next reply.
 
I tried using SetupDiag previously but whenever I ran it a command window would appear and disappear quickly without doing anything, but by running in through Command Prompt and changing the output file I was able to run it. I have attached the output files.
 

Attachments

The update failed again, although I can not see it from the windows settings. The settings say "Your device is missing important security and quality fixes." and had a button to check for updates but after searching for updates nothing happens. I have been manually attempting to update to 22H2 from this page Download Windows 10. The update history does not show any attempt at updating.
 
Hi,

I would suggest to update your BIOS first, you can find the latest version here.

Rich (BB code): 
Manufacturer = Gigabyte Technology Co., Ltd.
    Model = AB350M-HD3
    HostOSArchitecture = x64
    FirmwareType = UEFI
    BiosReleaseDate = 20180213000000.000000+000
 
I am not sure which version to install, I tried the latest one and got a notification that it was not suitable for my PC.
 
I would suggest to start a new thread here: Hardware to get advise from an hardware expert, and post a link to this thread as well.
 
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