[SOLVED] Unable to update to Windows 11

[sherwinneo]

Hi Everyone,

I've been trying to update from Windows 10 21H2 to Windows 11 but to no avail (tried ISO, Windows Update, Installation Assistant). Have tried resetting PC via Recovery>Reset this PC but that has failed too.

CHKDSK - no issues
SFC - "Windows Resource Protection could not start the repair service."
DISM - "Error 193 An error occurred while attempting..."

Hope someone here can help me out.

Thank you in advance :)

 

[Gary R]

Hi I'm Gary R,


I'm a Security Analyst, and a Windows Update Trainee, and I'd like to help you with your problems.


As a trainee there may be times when my instructions must first be checked by a qualified update expert, before I post them. This will by necessity introduce some delay when/if that occurs, so please be patient.


I am looking over your logs now, and will be back as soon as I've finished analysing them.


Please do the following for me ....

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• The file will likely be too large to upload here, if so please upload to a file sharing service.
• Examples of services to upload to are WeTransfer and TransferKit and SendFileOnline

Please post me the link to the file

 

[sherwinneo]

Here you go.

Thanks for your help, Gary R

 

[Gary R]

Thanks. Few things to look over, back ASAP.

 

[Gary R]

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete (this could take a while).
• Once done, a file will appear on your desktop, called SFCFix.txt
• Open the file, then copy and paste its content in your next reply.

Next ...

• Click Search button and type Command Prompt
• From the results, right click on the Command Prompt icon, and select Run as administrator
• A Command Window will open.
• Copy paste the command below into it, then press Enter
• Dism /Online /Cleanup-Image /RestoreHealth
• Once DISM has finished running ...

If DISM completes successfully, please try to update again.

If unsuccessful, please post your latest CBS.log

 

[sherwinneo]

DISM ran 100% but source files cannot be found.

Tried to update but it kept crashing, so attaching both logs here.

 

[Gary R]

Looking over your latest logfiles now.

Going to be out for much of the day, so earliest I'm likely to get back to you is sometime this afternoon.

 

[sherwinneo]

I did SFC and I'm able to update now!

Thanks so much for your help!

 

[Gary R]

You're welcome.

Glad to hear you were able to update.

I'll mark this topic as solved.