[SOLVED] Unable to update to IE11 on Windows Server 2008 R2

[sunny777]

Hello! I tried to update IE9 to IE11 on Windows Server 2008 R2 in various ways but it failed every time. Error 9C59. I found a lot of info about it over internet, tried many time but nothing worked. Please, could you help me with this issue.

 

[sunny777]

SFCFix didn't find any errors.
Link to compressed CBS folder Dropbox - cbs.zip

 

[Torchwood]

Unusual error code Dword0413, only seen that once before
Unsigned driver failure on a dual boot machine, trying to update to SP1.
the offending driver can be found here,(usually with a code 5 access denied error)
setupapi_dev.log

Roy

 

[sunny777]

Thanks, but where is this log file? I can't find it.

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named CKing123. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[sunny777]

Hello!
It's ok for me, I understand it. Looking forward to start working with you.

 

[CKing123]

Hello sunny777 and :welcome: to Sysnative :wave:

Let's do a fresh run of SFCFix:

SFCFix (Run only)
Download SFCFix.exe (by niemiro) and move the executable on your Desktop.
Rightclick on SFCFix.exe > Run as Administrator
Let it finish, and copy and paste the contents of SFCFix.txt (on your Desktop)

-CKing

 

[sunny777]

Here is the SFCFixCx.txt contents.


SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-08-07 11:42:16.916
Microsoft Windows Server 2008 R2 Service Pack 1 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-08-07 15:54:25.572
----------------------EOF-----------------------

 

[CKing123]

Hello sunny777


Based on the error code, we need to uninstall Internet Explorer 9 before Internet Explorer 11 can be installed


In the Start menu, type Program and Features and open it
Choose View installed updates (on the left of your screen)
Scroll down to the Microsoft Windows section, and rightclick on Windows Internet Explorer 9 > Uninstall
After it is done uninstalling, restart your computer, and try installing Internet Explorer 11 again. If it fails, let us know the error code, and attach the C:\Windows\Logs\CBS\CBS.log


-CKing

 

[sunny777]

There's an error while uninstalling IE9. Where can I find the log file with the detailed description of the error?

 

[sunny777]

Sorry, didn't notice it first. I am attaching CBS.log after it failed uninstalling IE9.

 

[CKing123]

Hello sunny777. There is a file missing that is preventing the update, so lets fix that and run SFC

SFCFix Fix
This fix is very specific for Sunny777's computer. Trying this fix on your own computer might damage your computer. If you are after assistance, create a new thread, and you will be assisted shortly.

Download SFCFix.exe (by niemiro) and move the executable on your Desktop.
Download the attached View attachment SFCFix.zip and move the archive to your Desktop
Note: Make sure that the file is named SFCFix.zip, do not rename it.
Save any work you have open, and close every programs
Drag the SFCFix.zip file over the SFCFix.exe executable and release it

SFCFix will launch, let it complete
Once done, a file will appear on your Desktop, called SFCFix.txt
Open the file, then copy and paste its content in your next reply

Now we run SFC:

SFC Scan
1. Click on Start :startorb: and type cmd. When Command Prompt appears, right-click on it, and click Run as Administrator
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

sfc /scannow

3. Once it finishes, copy and paste the following into the command-prompt window and press Enter.

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

4. Once this has completed please go to your Desktop and you will find CBS.txt => Right-click on this file and choose Send To...Compressed (zipped folder). Please upload this zipped file CBS.zip to this thread
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.

-CKing

 

[sunny777]

Hello! Thank you for your help. I fixed this issue by myself, found a thread on the forum with the same issue. Thank you, please, close this thread.

 

[CKing123]

Thanks for the update :)