[SOLVED] Unable to Update Server 2019 Essentials

[supportpro]

Hello,

- Cannot get the update to install - error: 0x80070057
- Renamed softwaredistributed folder, restarted services - made no difference
- Tried: DISM /Online /cleanup-image /RestoreHealth


if someone can help me i really tried a lot of things without much success

 

[supportpro]

My last sfc /scannow stop to 73%

CBS.log :
2022-10-11 23:27:59, Error CSI 0000d554 (F) c0000011 [Error,Facility=(system),Code=17 (0x0011)] #113607871# from Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysReadFile(h = 2b31c ('\Device\HarddiskVolume1\Windows\WinSxS\amd64_windows-defender-management-powershell_31bf3856ad364e35_10.0.17763.831_none_5892c02f26f780e5\MSFT_MpComputerStatus.cdxml'), evt = 0, apcr = NULL, apcc = NULL, iosb = @0x2fa61cbaf0, data = {l:0 b:}, byteoffset = (null), key = (null))
[gle=0xd0000011]
2022-10-11 23:27:59, Error CSI 0000d555@2022/10/11:21:27:59.623 (F) onecore\base\wcp\sil\ntsystem.cpp(3610): Error c0000011 [Error,Facility=(system),Code=17 (0x0011)] originated in function Windows::Rtl::SystemImplementation:irectFileSystemProvider::SysReadFile expression: (null)
[gle=0x80004005]
2022-10-11 23:27:59, Error CSI 0000d556 (F) c0000011 [Error,Facility=(system),Code=17 (0x0011)] #113607870# from Windows::Rtl::SystemImplementation::CFile::ReadFile(Flags = 0, Buffer = {l:0 ml:4 b:}, Offset = (null), Disposition = (null))[gle=0xd0000011]
2022-10-11 23:27:59, Info CSI 0000d557 StoreCorruptionRepair transaction begun. WcpVersion: [l:38]'10.0.17763.2744 (WinBuild.160101.0800)'.
2022-10-11 23:27:59, Info CSI 0000d558@2022/10/11:21:27:59.628 Starting corruption detection (InnerFlags=2)
2022-10-11 23:27:59, Info CBS FLOW: Entering stage: CheckCsi

 

[Maxstar]

Hi and welcome to Sysnative,

Step 1. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[supportpro]

Thanks for your early help :)

sfc /scannow 100% ok
but update failed 0x80070057

 

[Maxstar]

You're welcome. Is it KB5012170 or another update that is still failing?

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[supportpro]

KB5018542 and KB5018419 are fail.

 

[Maxstar]

2022-10-15 12:58:39, Error                 CBS    Package "Package_for_KB5012170~31bf3856ad364e35~amd64~~17763.3280.1.1" requires Servicing Stack v10.0.17763.2865 but current Servicing Stack is v10.0.17763.2744. [HRESULT = 0x800f0823 - CBS_E_NEW_SERVICING_STACK_REQUIRED]

Hi,

Please run Windows Update again while ProcMon is running. This because another update (with known issues) cannot be installed as well due to the required Servicing Stack Update, as it seems.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Try updating the system just like you have in the past.
3. Stop Process Monitor as soon as it fails. You can simply do this by clicking the square (CTRL +E) on the toolbar as shown below.



4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up the LogFile.PML and upload it to WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free and provide the link.

 

[supportpro]

I ran your last procedure with Process Monitor but the update started fine and everything installed without issue.

In your previous message I had restarted the server after the srcfix to be able to copy the COMPONENTS file to send it to you but I had not tried the update again after restarting the server.

So your 1st fix worked. You are a god!! :)

(sorry for my very bad English I'm only French )

 

[Maxstar]

Hi,

Glad to hear the problem is solved, but for my research, can you upload the COMPONENTS hive again? I'd like to compare somethings to both hives together.

 

[supportpro]

here's the new one COMPONENTS :)

 

[Maxstar]

Hi,

Thank you...