[SOLVED] Unable to update my computer past Win 10 Home ver 1909

[mrwireman]

Hello guys,

i am unable to update my computer past version 1909. I have tried to run the update directly from windows website but end up with the listed error: "Feature update to Windows 10, version 22H2 (2), Last failed install attempt on ‎01-‎Jul-‎23 - 0xc1900101"
I have also tried to follow a couple of steps listed around the web such as restoring BIOS to default, running windows update diagnostic etc.

Any help would be appreciated.

 

[Maxstar]

Hi and welcome to Sysnative,

Download and run SetupDiag from Microsoft

• Download
  
  SetupDiag to your desktop.
• Right-click on SetupDiag.exe and select Run as administrator.
• When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
• Attach SetupDiagResults.log and Logs.zip to your next reply.

 

[mrwireman]

Hello and thank you for your reply. I am unable to run setupdiag as it closes immediatly when running, and produces no files. Using a recording software i am able to grap a screengrab just before the window closes, but it doesnt appear to display any errors:

 

[Maxstar]

Hi,

Please check if the following folder exist:

- %SystemDrive%\$Windows.~BT\Sources

If so, ZIP this folder to your desktop and attach it to your next post.

 

[mrwireman]

File to big to upload directly:
File.io download

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

 

[mrwireman]

Logs...

 

[Maxstar]

Please don't quote my previous post.

2023-07-18 19:20:12, Info                  SP     Host system information:
                                   VM: NO
                                   Firmware type: UEFI
                                   Manufacturer: System manufacturer
                                   Model : System Product Name
                                   BIOS name : 0407
                                   BIOS version : 0407
                                   BIOS release date : 20171201000000.000000+000

BIOS: American Megatrends Inc. 0407 12/01/2017
Motherboard: ASUSTeK COMPUTER INC. PRIME X399-A
Processor: AMD Ryzen Threadripper 1950X 16-Core Processor

I would suggest to install the latest BIOS version first (PRIME X399-A BIOS 1601) - [Version 1601 6.03 MB 2023/05/09] and let me know the result.

 

[mrwireman]

That has sorted it!

I went into my BIOS and tried updating it via internet, it updated to version 1203 (2019). I then manually updated it to 1601 via USB. When that was complete i tried to run the windows update on my pc, but it was still not able to update by itself. I then downloaded the update helper from windows manually and that did the trick!



Thank you my friend!

 

[Maxstar]

Hi,

You're welcome. Glad to hear the problem has been resolved..