[SOLVED] Unable to update KB3110329 Windows 7X64

V

vev46

Contributor
Joined
Jan 4, 2017
Posts
22
Hello,

This forum was suggested by a BleepingComputer helper with whom I've been working to solve this WU ptroblem.

I have included the following SFCFix data:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-04 17:47:17.238
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 3
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-01-04 18:00:44.790
----------------------EOF-----------------------

NOTE: The CBS.zip file that was generated per your instructions is approx 450MB, so I do not know how to get it to you.


I have been working with a BleepingComputer helper who suggested this forum when he was not able to further assist me. This is that thread that may help:Failure to complete specific update - Page 3 - Windows 7
 
Hi and welcome to Sysnative. Please start with the following so I can collect more info.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Hello BrianDrab and thank you for your reply. CheckSUR log follows:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2017-01-07 12:03

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 tcpip.sys amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27
(f) CSI Payload File Missing 0x00000000 dxgkrnl.sys amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18228_none_09e7b2cffa30f336
(f) CSI Payload File Missing 0x00000000 dxgkrnl.sys amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22410_none_0a741f1d134da97e

Summary:
Seconds executed: 2350
Found 3 errors
CSI Payload File Missing Total count: 3
 
Please do the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Thanx, SFCFix data follows:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-01-07 13:53:36.806
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Owner\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\windows\Winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27
Successfully took permissions for file or folder C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22410_none_0a741f1d134da97e
Successfully took permissions for file or folder C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18228_none_09e7b2cffa30f336

Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27\tcpip.sys to C:\windows\Winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27\tcpip.sys.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22410_none_0a741f1d134da97e\dxgkrnl.sys to C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22410_none_0a741f1d134da97e\dxgkrnl.sys.
Successfully copied file C:\Users\Owner\AppData\Local\niemiro\Archive\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18228_none_09e7b2cffa30f336\dxgkrnl.sys to C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18228_none_09e7b2cffa30f336\dxgkrnl.sys.

Successfully restored ownership for C:\windows\Winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27
Successfully restored permissions on C:\windows\Winsxs\amd64_microsoft-windows-tcpip-binaries_31bf3856ad364e35_6.1.7601.18254_none_1118bb977d265d27
Successfully restored ownership for C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22410_none_0a741f1d134da97e
Successfully restored permissions on C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.22410_none_0a741f1d134da97e
Successfully restored ownership for C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18228_none_09e7b2cffa30f336
Successfully restored permissions on C:\windows\Winsxs\amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.1.7601.18228_none_09e7b2cffa30f336
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 3 datablocks.
Finish time: 2017-01-07 13:53:38.769
Script hash: MEir43ESN+PGNasuS3wxFeDjhsgCgyQL7Oab93+o4Ak=
----------------------EOF-----------------------
 
Please do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
BrianDrab: Can the previous download be used, or do I have to download it again? It's quite a lengthy download for my terrible DSL service.

Thanx
 
Brian, 3 log files were generated: CBS.log (639KB), CheckSUR.persist.log (36KB), and CheckSUR.log (1KB). The CBS.log will not open, "Access is denied" message pops up. Which one(s) do you want?
 
Hi vev46 (and BrianDrab). :)

You can copy the cbs.log to the desktop.
Compress the three files all at once and send the (compressed/zipped) file here.
 
Looks like you attached an old file. I need the current one located at the following location.

C:\Windows\Logs\CBS\CheckSUR.log
 
Very good. Please do the following now.

SFC Scan


  1. Click on the Start
    Start%20Orb.jpg
    button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Brian,
I was hopeful, but I got the same result as previously. I updated only KB2110329. After the update process finished and after restart, Configuring Updates reached 7%, and then it went to "Update Failed Reverting Changes do not turn off your computer".
 
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