unable to update for two months; (KB4530684)

[thunderrd]

Hi, I've been unable to update for a couple of months now. Screenshot attached shows the update window. The error is always the same, Error 0x800f0900 . Also in the screenshot is the result of sfc /scannow. It indicates that some corrupted files exist but it is not able to fix them.

The build number is visible in the lower right corner of the screenshot.

I have downloaded and run the SFCFix tool, but it crashes immediately.

The CBS directory is attached.

Thanks for looking at this, I'll provide whatever else you need as soon as I can.

 

[thunderrd]

Interestingly enough, today I was notified of new updates; some .Net stuff and the malware updates, as well as this one: 2020-01 Cumulative Update for Windows 10 Version 1903.

The .NET updates and the malware detection updates installed fine, but the 2020-01 update results in the same error:

2020-01 Cumulative Update for Windows 10 Version 1903 for x64-based Systems (KB4528760) - Error 0x800f0900

 

[thunderrd]

I'm really hoping someone takes a look at this, but I'm not sure how active this forum is. I'm not experiencing any loss of functionality, so I can wait a bit more for help.

 

[Sysnative Windows Update]

Hi!

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[thunderrd]

Hi softwaremaniac, thanks for picking up this thread.

This is an M.2 drive on the mainboard, SMART unsupported. It is only a few months old, and I have no reason to believe it's faulty:

smartctl 6.6 2017-11-05 r4594 [x86_64-w64-mingw32-w10-b18362] (sf-6.6-1)
Copyright (C) 2002-17, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Number:                       Force MP510
Serial Number:                      191482060001277001E8
Firmware Version:                   ECFM12.2
PCI Vendor/Subsystem ID:            0x1987
IEEE OUI Identifier:                0x6479a7
Total NVM Capacity:                 480,103,981,056 [480 GB]
Unallocated NVM Capacity:           0
Controller ID:                      1
Number of Namespaces:               1
Namespace 1 Size/Capacity:          480,103,981,056 [480 GB]
Namespace 1 Formatted LBA Size:     512
Namespace 1 IEEE EUI-64:            6479a7 1c93044538
Local Time is:                      Fri Jan 24 13:08:24 2020 SEAST
Firmware Updates (0x12):            1 Slot, no Reset required
Optional Admin Commands (0x0007):   Security Format Frmw_DL
Optional NVM Commands (0x0054):     DS_Mngmt Sav/Sel_Feat Timestmp
Maximum Data Transfer Size:         512 Pages
Warning  Comp. Temp. Threshold:     70 Celsius
Critical Comp. Temp. Threshold:     90 Celsius

Supported Power States
St Op     Max   Active     Idle   RL RT WL WT  Ent_Lat  Ex_Lat
 0 +     8.12W       -        -    0  0  0  0        0       0
 1 +     6.40W       -        -    1  1  1  1        0       0
 2 +     5.54W       -        -    2  2  2  2        0       0
 3 -   0.0490W       -        -    3  3  3  3     2000    2000
 4 -   0.0018W       -        -    4  4  4  4    25000   25000

Supported LBA Sizes (NSID 0x1)
Id Fmt  Data  Metadt  Rel_Perf
 0 +     512       0         2
 1 -    4096       0         1

=== START OF SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

 

[Sysnative Windows Update]

This may be the best and the quickest way for you to resolve it:

1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
2. Accept the License Agreement
3. Download the ISO file to your desktop.
4. Double-click on the ISO and then run the setup to try and upgrade your machine.

We want to get the ISO so that you don't have to keep downloading which can take hours.

 

[thunderrd]

Hi, so that would perform an upgrade 'over' the current one, keeping all the settings and applications installed, right?

 

[Sysnative Windows Update]

Yes.

 

[thunderrd]

OK, so I created the .iso, mounted it, and the install failed: it hung before the first reboot. I also tried burning to a bootable DVD, and it also failed. But your method gave me an idea, so I restored an image I had from late November, before the problem began, and successfully installed 1909 from the .iso.

I guess there was some serious corruption that caused both Windows update and the .iso to fail. Strange though, the machine [which is a production machine] runs perfectly otherwise. It is a shame that the update system isn't more robust.

I hate to say this, but I never have problems like this running Linux for over 12 years :)

 

[thunderrd]

I neglected to thank you for your time. Thanks a lot, your idea got me onto the solution!

 

[Sysnative Windows Update]

Awesome! Thanks for letting me know.