JeanO
Active member
- Apr 25, 2018
- 25
I am unable to restart, or start after any shutdown whether in regular or safe mode, or booting from CD.
BSOD error message is the "driver irql not less or equal". I receive the "Windows has recovered" window, and once subsequently up and going do not have any issues as long as I leave well enough alone and do not shut down (sleep and wake is normal) Attempting to use repair CD is a fail - "cannot be repaired".
Several days ago I picked up the trojan Win32/Tiggre!rfn - caught/quarantined/deleted by Win7 MSE - and suspect that is the root of the above evil. New scans by MSE, RogueKiller and Malwarebytes show no further signs of it but evidently serious damage has already been done.
Here is the information your wiki asked for:
View attachment SysnativeFileCollectionApp.zip
· OS...Windows 7 Home Premium, x64 (original to system), OEM (no install CDs)
· Age of system (hardware)...mfg'd 2011
· Age of OS installation - have you re-installed the OS?...No
· CPU...Intel i7 Quad Core, 8GB RAM
· Video Card...NVIDIA GeForce 310M, 512MB Video RAM
· System Manufacturer · Exact model number...Sony Vaio VPCF13UFX 500GB
· Laptop or Desktop?...Laptop
*******************************
As per your add'l instructions:
· Run - Driver Verifier - Windows 7...done
· Run HDD Diagnostics -
ran cmd/wmic...status OK
unable to run chkdsk in regular or safe mode...BSOD error "driver irql not less or equal"
ran CrystalDisk..."health status good"
· Test RAM - ran Windows Memory Diagnostics, no issues
· Run Malwarebytes...done, see View attachment 1bMalwareBytesFULLscanReport 4-25.zip
*******************************
When you can get to my problem, your expertise and patience will be appreciated. I am no expert but can use cmd and follow a tutorial. Thank you in advance, Jean.
BSOD error message is the "driver irql not less or equal". I receive the "Windows has recovered" window, and once subsequently up and going do not have any issues as long as I leave well enough alone and do not shut down (sleep and wake is normal) Attempting to use repair CD is a fail - "cannot be repaired".
Several days ago I picked up the trojan Win32/Tiggre!rfn - caught/quarantined/deleted by Win7 MSE - and suspect that is the root of the above evil. New scans by MSE, RogueKiller and Malwarebytes show no further signs of it but evidently serious damage has already been done.
Here is the information your wiki asked for:
View attachment SysnativeFileCollectionApp.zip
· OS...Windows 7 Home Premium, x64 (original to system), OEM (no install CDs)
· Age of system (hardware)...mfg'd 2011
· Age of OS installation - have you re-installed the OS?...No
· CPU...Intel i7 Quad Core, 8GB RAM
· Video Card...NVIDIA GeForce 310M, 512MB Video RAM
· System Manufacturer · Exact model number...Sony Vaio VPCF13UFX 500GB
· Laptop or Desktop?...Laptop
*******************************
As per your add'l instructions:
· Run - Driver Verifier - Windows 7...done
· Run HDD Diagnostics -
ran cmd/wmic...status OK
unable to run chkdsk in regular or safe mode...BSOD error "driver irql not less or equal"
ran CrystalDisk..."health status good"
· Test RAM - ran Windows Memory Diagnostics, no issues
· Run Malwarebytes...done, see View attachment 1bMalwareBytesFULLscanReport 4-25.zip
*******************************
When you can get to my problem, your expertise and patience will be appreciated. I am no expert but can use cmd and follow a tutorial. Thank you in advance, Jean.
