Unable to Patch Server 2016 Since June 2022

D

DynamicJosh

Active member
Joined
Jul 5, 2023
Posts
26
Hello!

This machine has been unable to patch through Windows Updates since June of 2022. The error code found in the Setup log is always "0x800f0816". I tried installing the standalone update package from the Microsoft catalog but it still fails. The machine is currently on 14393.5246.

1) Ran SFC - No errors
2) Ran DISM - No errors
3) Ran ComponentsScanner - No errors
4) Collected CBS logs

Thanks in advance!
 

Attachments

Hi and welcome to Sysnative,

Upload the setupapi.dev.log file
  • Open Windows Explorer and browse to the C:\Windows\INF folder.
  • Right-click on the file setupapi.dev.log and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file setupapi.dev.zip in your next reply.
 
Hi,

Export registry key as hive file.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
reg save "HKLM\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"
  • Once done, a file will appear on your desktop, called Services.hiv.
  • ZIP this file and attach it to your next reply.
 
Here's the first fix.

Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Reboot the server and attempt to update. If it fails attach a new copy of the CBS logs as well as a copy of setupapi.dev.log.
 

Attachments

Maxstar said:
Here's the first fix.

Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Reboot the server and attempt to update. If it fails attach a new copy of the CBS logs as well as a copy of setupapi.dev.log.
Click to expand...
Thanks! I will schedule a reboot this week and post an update.
 
Do you still need help on this issue or has it already been solved?
 
- Ran the SFCFixScript
- Restarted computer
- Installed windows updates and restarted again
- Updates failed

It won't let me upload the compressed CBS log file because it says its too large (31 MB).
 

Attachments

Hi,

Unfortunately, the script with SFCFix failed, please do the following.

Please follow these instructions to run the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool with system privileges.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download PsExec from Microsoft Sysinternals to your desktop.
  • Unzip PsTools.zip to its own directory on the system drive, for example: C:\Tools\PsTools
  • Navigate in an elevated command prompt to the PsTools directory: cd C:\Tools\PsTools.
  • Now copy and paste the following command into the command prompt and press enter. Click on the Agree button when the licence agreement of PsExec appears.
  • Note: Ensure that both FRST64.exe and the Fixlist.txt file are on your desktop! Otherwise you'll need to ammend the command to the right location.
    Code: 
    psexec -i -d -s "%userprofile%\desktop\FRST64.exe"
  • FRST will make a new backup of the registry first, please wait until this process is completed.
  • Ensure the provided Fixlist.txt is in the same location as FRST64.exe and then press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

This looks much better, please try to update again and let me know the result... 🤞
 
Please attach a new copy of the CBS log as well as the setupapi.dev.log and an export of the following registry key.
Code: 
reg save "HKLM\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"
 
Hi,

Here's the next fix.

Please follow these instructions to run the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool with system privileges.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download PsExec from Microsoft Sysinternals to your desktop.
  • Unzip PsTools.zip to its own directory on the system drive, for example: C:\Tools\PsTools
  • Navigate in an elevated command prompt to the PsTools directory: cd C:\Tools\PsTools.
  • Now copy and paste the following command into the command prompt and press enter. Click on the Agree button when the licence agreement of PsExec appears.
  • Note: Ensure that both FRST64.exe and the Fixlist.txt file are on your desktop! Otherwise you'll need to ammend the command to the right location.
    Code: 
    psexec -i -d -s "%userprofile%\desktop\FRST64.exe"
  • FRST will make a new backup of the registry first, please wait until this process is completed.
  • Ensure the provided Fixlist.txt is in the same location as FRST64.exe and then press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the setupapi.dev.log and the CBS.log (use WeTransfer - Send Large Files & Share Photos Online - Up to 2GB Free when the file is too large.)
 

Attachments

Please attach a new copy of the following registry key.
Code: 
reg save "HKLM\SYSTEM\CurrentControlSet\Services" "%userprofile%\Desktop\Services.hiv"
 
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