[SOLVED] Unable to install Windows Server 2019 March 2022 cumulative update (KB5011503)

L

London

Active member
Joined
Mar 30, 2022
Posts
33
Hi,

I'm trying to install the March 2022 cumulative update (KB5011503) on a Server 2019 machine but the installation has failed several time with the error 0x80073712. Manually downloading and installing the update file from Microsoft Update Catalog gives me the same result. Running CHKDSK and SFC scans came back fine. However running dism /online /cleanup-image /checkhealth gives the message 'Error: 0x800f081f The source files could not be found.'. Any ideas what may be causing the issue and how to fix it?

Many thanks in advance.
 
Hi and welcome to Sysnative,

  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
618e949e09fef-CBS-Folder.png

  • Attach the file CBS.zip to your next reply.
 
Thank you for your quick response.

The logs are too large to upload so please click on the link below to download the logs:
CBS.zip
 
Hi,

Due to the number of corruptions (133), I'll provide the fix in multiple batches, this is the first one.

Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Thank you, I have executed the operation as requested.

Please please click on the link below to download the log file:
SFCFix.txt

Do you happen to know what could have caused the corruption?
 
Hi,

London said:
Do you happen to know what could have caused the corruption?
Click to expand...
All corruptions are related to KB4598230, so something went wrong with this update..


Here is the second fix to replace corrupted files.
Drag the attached SFCFix.zip file over the SFCFix.exe executable and release it. (as described in post#4)
Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Last edited:
Thank you, I have executed the operation as requested.

Please please click on the link below to download the log file:
SFCFix 2.txt

Is there anything that can be done to prevent this issue from reoccurring?
 
This package has also successfully replaced the corruptes files.

Here is the third package, hereafter three more to follow - to replace all te files.
Drag the attached SFCFix.zip file over the SFCFix.exe executable and release it. (as described in post#4)
Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Thank you, I have executed the operation as requested.

Please please click on the link below to download the log file:
SFCFix 3.txt
 
Here is the fourth package with replacement files.
Drag the attached SFCFix.zip file over the SFCFix.exe executable and release it. (as described in post#4)
Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Great! Here is the fifth package with replacement files.
Drag the attached SFCFix.zip file over the SFCFix.exe executable and release it. (as described in post#4)
Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Step 1. Run SFCFix again with the last package.

Step 2. Run the following command in an elevated prompt and let me know the result.
Code: 
dism /online /cleanup-image /checkhealth
 

Attachments

Thank you, I have executed the operations as requested.

Please please click on the link below to download the log file:
SFCFix 6.txt

dism /online /cleanup-image /checkhealth Deployment Image Servicing and Management tool Version: 10.0.17763.1518 Image Version: 10.0.17763.1637 The component store is repairable. The operation completed successfully.
 
Click the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator.
When command prompt opens, copy and paste the following command and press enter.
Code: 
DISM /online /cleanup-image /RestoreHealth
Take a screenshot of the commandprompt window and paste it into your next reply.
 
Please run the System File Checker and post the CBS log.
  • Click the Start button and in the search box, type Command Prompt
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, and press enter.
    Code: 
    sfc /scannow
  • Wait for this to finish before you continue
  • Now copy and paste the following command into it, and press enter.
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
    This command will create cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.
 
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