[SOLVED] Unable to install windows defender on Windows Server 2016 build 14393.6614 error 0x80073701

[7pk]

I have a Windows 2016 server that will not install defender. I have run sfc, dism and SFCFix.

 

[7pk]

Thanks for any help provided.

 

[Maxstar]

Hi and welcome to Sysnative,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4601318

• Let me know if it says it was successful or you get the message: The update KB4601318 is not installed on this computer.

 

[7pk]

The update KB4601318 is not installed on this computer.

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB4601318

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[7pk]

Here is the file you requested. Thanks

 

[Maxstar]

2024-01-11 13:22:08, Info                  CBS    Failed to pin deployment while resolving Update: Package_7806_for_KB4601318~31bf3856ad364e35~amd64~~10.0.1.3.4601318-16243_neutral from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2024-01-11 13:22:08, Info                  CBS    Failed to bulk stage deployment manifest and pin deployment for package:Package_640_for_KB5034119~31bf3856ad364e35~amd64~~10.0.1.6 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Hmm, nothing found! Could you please attempt to install the Windows Defender feature again. If it fails attach a new copy of the CBS logs as well as the Component Based Servicing hive.

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[7pk]

Here are the files requested

 

[Maxstar]

Thanks, now we have another update KB5005043. So please do the following.

Step 1. Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5005043

• Let me know if it says it was successful or if there are any errors.
• When you get the message: The update KB5005043 is not installed on this computer, then perform step 2.

Step 2. Follow these instructions to perform a regsearch with FRST.

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file

FRST.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5005043

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[7pk]

The update KB5005043 is not installed on this computer

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Afterwards attempt to install the Windows Defender feature again. If it fails attach a new copy of the CBS logs.

 

[7pk]

I was able to install defender. Can you tell me how you created the fixlist.txt. I have a couple other 2016 servers that have an issue. Thanks so much for all your help.

 

[Maxstar]

You're welcome, and glad to hear you were now able to install WD. I created the fixlist with a tool that is not publicly available.

Please start for the other servers a new thread after following the Windows Update Forum Posting Instructions and provide the requested files in that thread.