Unable to install Windows 7 x64 SP1, MYOB or Itunes

AzMaz · Nov 16, 2013

I have been trying unsuccessfully to install Windows 7 x64 SP1. I always get error code 80073701. Have tried sooo many fixes I can't even tell you which ones anymore. I have also done an in place re-install of window 7 but that did not fix the problem. Scannow detected problems but could not fix them.

I have had this problem for about a year now. It was not a big issue until I tried to install a new version of MYOB my company's accounting software. This would not install either. In hindsight, I realised that a newer version of Itunes also would not install.

I sincerely hope you can help me as I desperately need to access my companies accounting file. The work is piling up fast!

Thank you.

AzMaz

tom982 · Nov 17, 2013

Hello AzMaz, welcome to Sysnative!

Can you boot into the recovery environment, and launch command prompt please: How to use the Windows 7 System Recovery Environment Command Prompt

When command prompt is launched, type in the following command and press enter:

DISM /image:C:\ /cleanup-image /revertpendingactions

Note: The drive letter may be D: or E:, if C: fails, try the others.

Then reboot your computer, booting into Windows normally, try updating and post your CBS log please :)

Tom

AzMaz · Nov 17, 2013

Hi Tom,

Thanks for your effort and time. It is truly appreciated!

I have completed the requested tasks. Please see the attached cbs log.

Thank you.

AzMaz

tom982 · Nov 17, 2013

Hello AzMaz,

Excellent, that looks much better! How is Windows Update behaving now?

Tom

AzMaz · Nov 17, 2013

Hi Tom,

Unfortunately Service Pack 1 is still not updating. Boo Hoo. :-(

The cbs log was sent after I tried to update windows again. Do you have any ideas on what to do next?

Maybe I should just bite the bullet and install Windows 8 as a clean fresh formatted install.

Thanks.
AzMaz

tom982 · Nov 17, 2013

Hi AzMaz,

All hope isn't lost yet!

Unfortunately, your CBS log doesn't show anything of interest, so can you download and install the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [November 2013] from Official Microsoft Download Center

Post the log when complete:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

AzMaz · Nov 17, 2013

Hello Again Tom,

As requested, I have downloaded and run the System Update Readiness Tool from the link you provided.

The CheckSUR.persist.log is attached.

Good Luck!

THANK YOU.

AzMaz

tom982 · Nov 20, 2013

Hi AzMaz,

I've just had another look at your CBS log and have spotted something I somehow missed the first time:

Code:

2013-11-17 07:36:00, Error                 CSI    00000221 (F) STATUS_SXS_ASSEMBLY_MISSING #1119397# from CCSDirectTransaction::OperateEnding at index 0 of 1 operations, disposition 2[gle=0xd015000c]
2013-11-17 07:36:00, Error                 CSI    00000222 (F) HRESULT_FROM_WIN32(ERROR_SXS_ASSEMBLY_MISSING) #1119282# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_PinDeployment(Flags = 0, a = f086dbdf23a9891fca5c7e27edab3b9c, Version = 6.1.7601.22004, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, cb = (null), s = (null), rid = [78]"Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11.2685813-1_neutral_LDR", rah = [1]"2", manpath = (null), catpath = (null), ed = 0, disp = 0)[gle=0x80073701]
2013-11-17 07:36:00, Info                  CBS    Failed to pin deployment while resolving Update: 2685813-1_neutral_LDR from file: (null) [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-17 07:36:00, Info                  CBS    Failed to resolve item[0] in Package: Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11, Update: 2685813-1_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-17 07:36:00, Info                  CBS    Failed to resolve execution update. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-17 07:36:00, Error                 CBS    Failed to resolve execution package: Package_1_for_KB2685813~31bf3856ad364e35~amd64~~6.1.1.11 [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-17 07:36:00, Info                  CSI    00000223@2013/11/16:21:36:00.636 CSI Transaction @0x29c470 destroyed
2013-11-17 07:36:00, Info                  CBS    Perf: Resolve chain complete.
2013-11-17 07:36:00, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-17 07:36:00, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]
2013-11-17 07:36:00, Info                  CBS    WER: Generating failure report for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, status: 0x80073701, failure source: Resolve, start state: Absent, target state: Staged, client id: WindowsUpdateAgent
2013-11-17 07:36:00, Info                  CBS    Failed to query DisableWerReporting flag.  Assuming not set... [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2013-11-17 07:36:00, Info                  CBS    Failed to add %windir%\winsxs\pending.xml to WER report because it is missing.  Continuing without it...
2013-11-17 07:36:00, Info                  CBS    Reboot mark refs: 0
2013-11-17 07:36:00, Info                  CBS    SQM: Reporting package change for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, pending: Default, start: Absent, applicable: Installed, target: Staged, limit: Staged, hotpatch status: StillGoing, status: 0x0, failure source: Resolve, reboot required: False, client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1420, first merged sequence: 1420
2013-11-17 07:36:01, Info                  CBS    SQM: Upload requested for report: PackageChangeBegin_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457923, sample type: Standard
2013-11-17 07:36:01, Info                  CBS    SQM: Ignoring upload request because the sample type is not enabled: Standard
2013-11-17 07:36:01, Info                  CBS    SQM: Reporting package change completion for package: Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, current: Absent, original: Absent, target: Staged, status: 0x80073701, failure source: Resolve, failure details: "(null)", client id: WindowsUpdateAgent, initiated offline: False, execution sequence: 1420, first merged sequence: 1420
2013-11-17 07:36:01, Info                  CBS    SQM: resolve time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-17 07:36:01, Info                  CBS    SQM: stage time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-17 07:36:01, Info                  CBS    SQM: execute time performance datapoint is invalid. [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2013-11-17 07:36:01, Info                  CBS    SQM: Upload requested for report: PackageChangeEnd_Package_for_KB976932~31bf3856ad364e35~amd64~~6.1.1.17514, session id: 101457924, sample type: Standard

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again.
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

https://dl.dropboxusercontent.com/u/16537616/Fixes/SURT/AzMaz/Packs.zip

Then try to update and let me know if it works. I suspect it won't at this stage, and if it doesn't, then do this please:

Export CBS folder

Click the Start button

then click Computer.
Double-click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder.
Find and double click on the Logs folder.
Right-click on the CBS folder, and select Copy.
Go back to your Desktop, right-click on it, and select Paste. You should now see a copy of the CBS folder appear on your Desktop called CBS.
Right-click on this new folder, and navigate through Send to, and select Compressed (zipped) folder.
A new file, also called CBS (CBS.zip), but this time with a different icon, will be created.

Tom

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Unable to install Windows 7 x64 SP1, MYOB or Itunes

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